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Solutions Series: Live Answering Service - VoiceNation, LLC - ContactCenterWorld.com Blog

Solutions Series: Live Answering Service

In the business world, a missed call can easily translate into a missed business opportunity. This may seem like a terrifying prospect to many, but there are ways that you can take every single call with little or no effort. Live answering services provide you with a live operator who will act as an extension of your company or practice, answering phone calls and responding to customer inquiries. If you have ever felt overwhelmed by the sheer volume of calls to your business, VoiceNation’s industry-leading live answering service may be just what you need to grow and control your business.

Professional Operators

With a live answering service, you will be provided with a toll-free or local business number. This will give callers access to your company at all times of the day, so there is no need to worry about missed calls during vacations, holidays, or sick days. The operator will respond to customers using your own personally designed script, and he or she will be responsible for entering data into forms, forwarding calls, and taking messages. Each of our in-house call center agent is professionally trained on a daily basis to provide the highest-caliber customer service available for your clients and business. 

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INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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Fast and Simple Setup

Contrary to popular belief, utilizing a live answering service does not require complicated equipment or technologically confusing processes. As a business owner, you will be able to choose from seven answering plans that are unmatched in price and simplicity; each plan offers a different amount of minutes and services. After choosing a plan, you will be walked through a simple, user-friendly setup wizard. This will allow you to instantly activate your live answering service. If you don’t see a plan that fits your business needs, our company can craft a custom plan according to your specifications. It is that easy. Plus, we will not nickel and dime you for features that other companies make you pay for, with VoiceNation, they are included in our low prices.

Total Control From a Single Dashboard

Your live answering service can be easily and conveniently controlled from a central dashboard. This dashboard will be accessible from a myriad of devices, and you will be able to monitor your account and make changes from any location. The dashboard is designed to be user-friendly, and its video tutorials will show you the most effective way to get the most out of your service.

Keep Detailed Records

Once you set up your live answering system, you will gain access to detailed call records showing you the date, time, identity, and classification of every single call. You will also have the ability to sort calls based on the aforementioned criteria to meet your individual needs. In addition to organizing your calls, you will also have the ability to organize your messages. All accounts include a free voicemail and fax number, so you will be able to listen to all of your messages and view your faxes online. This fax service does not require you to utilize an actual fax machine or separate phone line.

A Solution for Every Business

The business world is composed of a vast number of companies and industries, and you may be wondering if we can provide you with a solution to fit your individual business. Below are just a few of the businesses and organizations that VoiceNation can provide solutions for:

  • Academic Institutions
  • Hospitals
  • Construction Companies
  • Government Agencies
  • Legal
  • Real Estate
  • Non-profits
  • Small Businesses

Simply put, our live answering representatives are trained in a variety of industries and professional areas, so you will never have to worry about whether or not your callers are interacting with a knowledgeable individual.

Never Miss Another Call

All businesses can benefit from VoiceNation’s live answering services, regardless of their size or industry. When you take advantage of an answering service’s unrivaled benefits, you will never have to worry about missing out on another call. Don’t overwhelm yourself with dozens of phone numbers and calls that you may or may not have time to respond to – try using a live answering service instead. 

Let us assist you with moving your business forward with our "real people", start your super easy, instant activation today or give us a call at 1-877-774-1717 to help you out.

This blog was written by Jason Gazaway.

Source: http://www.voicenation.com/blog/solutions-series-live-answering-service

Publish Date: March 10, 2016 5:00 AM


2021 Buyers Guide Customer Relationship Management

 
1.) 
Alliance Infotech Pvt Ltd

alliance Infotech (P) Ltd. is an ISO 9001:2008 certified company and OEM having more than a decade of experience in CRM and Computer Telephony (CT) software solutions. Our CT products are sold in Telecom, Police, Media, Bank, Corporate, Defense and Contact-Centers. We have established technical relationship with leading component providers as a Digium Select partner, Sangoma, Microsoft Certified Partner and Dialogic amongst others.

2.) 
Alycom Business Solutions

CRM Solutions, Digital Marketing, Business Management Consultancy, HubSpot CRM, SugarCRM, Goldmine CRM
Since 2000, we help businesses to grow and increase revenues. We are a certified CRM solutions provider and digital marketing agency that align and automate your marketing and sales efforts to connect with ideal customers and make customers for life.

We strive every day to learn, improve, and grow in our ability to bring practical, efficient, state of the art, and affordable solutions for our customers. We use latest technologies to improve your business's marketing, sales, and customer relationship management.

We are looking forward to serving you with our knowledge, expertise, and experience, so you and your team may benefit by closing more sales, providing exceptional service to and retaining customers for life.

3.) 
Cloudyflex

Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

4.) 
Commence Corporation

Commence CRM
Comprehensive solution for automating sales, marketing, customer service ticketing and project management.

5.) 
eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.

6.) 
FinCRM

FinCRM - CRM Software
FinCRM holds expertise in providing Customer Relationship Management (CRM) software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.

FinCRM is developed to serve several industries, including insurance, bank, NBFC, education, e-commerce, auto dealership, and more. The software is developed in such a way that any industry player can customize it...
(read more)

7.) 
MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.

8.) 
NetHunt CRM

NetHunt CRM
NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.

Core Functionality:
- one-click lead capturing;
- pipeline and deals stage management;
- unmatched integration with G Suite apps;
- integration with Linkedin and other apps via Zapier;
- automated contact sync;
- bulk email campaigns, open and clicks tracking;
- dashboard, performance reporting, and tasks;
- full customisation.

9.) 
Noetica

Synthesys™
A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.

10.) 
Notoriety Group

Customer Relationship Management
We Offer a great service level to outsourcers, our teams are focus to provide an added value to end clients and our partners.
we provide services with excellence. Our customer centricity is our secret to always deliver a great customer experience.
NOTORIETY is your power to grow and thrive

11.) 
Vads

Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

CRM is a hybrid business solution that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

Benefits :
- Help to see 360 degrees of customer view perspective
- Analysis to measure performance and gain new target and business insight
- Tracking and scheduling are centralized in one database
- Help to stay abreast and stay close each other, increase productivity.

12.) 
TrendzAct

Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
 



View more from VoiceNation, LLC

Recent Blog Posts:
Should I hire an answering service or an onsite receptionist?June 8, 2017 5:00 AM
Solutions Series: Do More With a Virtual PBXMarch 14, 2016 5:00 AM
Solution Series: More Than Just Your Typical VoicemailMarch 14, 2016 5:00 AM
Solutions Series: Live Answering ServiceMarch 10, 2016 5:00 AM
Why Your Small Business Needs a Live Answering ServiceFebruary 18, 2016 5:00 AM

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