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Solutions Series: Live Answering Service - VoiceNation, LLC - ContactCenterWorld.com Blog

Solutions Series: Live Answering Service

In the business world, a missed call can easily translate into a missed business opportunity. This may seem like a terrifying prospect to many, but there are ways that you can take every single call with little or no effort. Live answering services provide you with a live operator who will act as an extension of your company or practice, answering phone calls and responding to customer inquiries. If you have ever felt overwhelmed by the sheer volume of calls to your business, VoiceNation’s industry-leading live answering service may be just what you need to grow and control your business.

Professional Operators

With a live answering service, you will be provided with a toll-free or local business number. This will give callers access to your company at all times of the day, so there is no need to worry about missed calls during vacations, holidays, or sick days. The operator will respond to customers using your own personally designed script, and he or she will be responsible for entering data into forms, forwarding calls, and taking messages. Each of our in-house call center agent is professionally trained on a daily basis to provide the highest-caliber customer service available for your clients and business. 

Fast and Simple Setup

Contrary to popular belief, utilizing a live answering service does not require complicated equipment or technologically confusing processes. As a business owner, you will be able to choose from seven answering plans that are unmatched in price and simplicity; each plan offers a different amount of minutes and services. After choosing a plan, you will be walked through a simple, user-friendly setup wizard. This will allow you to instantly activate your live answering service. If you don’t see a plan that fits your business needs, our company can craft a custom plan according to your specifications. It is that easy. Plus, we will not nickel and dime you for features that other companies make you pay for, with VoiceNation, they are included in our low prices.

Total Control From a Single Dashboard

Your live answering service can be easily and conveniently controlled from a central dashboard. This dashboard will be accessible from a myriad of devices, and you will be able to monitor your account and make changes from any location. The dashboard is designed to be user-friendly, and its video tutorials will show you the most effective way to get the most out of your service.

Keep Detailed Records

Once you set up your live answering system, you will gain access to detailed call records showing you the date, time, identity, and classification of every single call. You will also have the ability to sort calls based on the aforementioned criteria to meet your individual needs. In addition to organizing your calls, you will also have the ability to organize your messages. All accounts include a free voicemail and fax number, so you will be able to listen to all of your messages and view your faxes online. This fax service does not require you to utilize an actual fax machine or separate phone line.

A Solution for Every Business

The business world is composed of a vast number of companies and industries, and you may be wondering if we can provide you with a solution to fit your individual business. Below are just a few of the businesses and organizations that VoiceNation can provide solutions for:

  • Academic Institutions
  • Hospitals
  • Construction Companies
  • Government Agencies
  • Legal
  • Real Estate
  • Non-profits
  • Small Businesses

Simply put, our live answering representatives are trained in a variety of industries and professional areas, so you will never have to worry about whether or not your callers are interacting with a knowledgeable individual.

Never Miss Another Call

All businesses can benefit from VoiceNation’s live answering services, regardless of their size or industry. When you take advantage of an answering service’s unrivaled benefits, you will never have to worry about missing out on another call. Don’t overwhelm yourself with dozens of phone numbers and calls that you may or may not have time to respond to – try using a live answering service instead. 

Let us assist you with moving your business forward with our "real people", start your super easy, instant activation today or give us a call at 1-877-774-1717 to help you out.

This blog was written by Jason Gazaway.

Source: http://www.voicenation.com/blog/solutions-series-live-answering-service

Publish Date: March 10, 2016 5:00 AM


2020 Buyers Guide Workforce Management

 
1.) 
ethosIQ, LLC

BPO Optimizer
ethosIQ’s Business Process Outsourcer (BPO) Optimizer allows clients to manage their vendor contact center resources without requiring manual intervention through our manufacture-agnostic data collector processes. ethosIQ collects schedule and exception data, based on your desired parameters. Collection of data is transparent and doesn’t require intervention from either you or your vendor resource. You know your needs, and now you can manage those needs effectively, efficiently and effortlessly, using ethosIQ’s BPO Optimizer!
PH: 2816165711

2.) 
Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
PH: +1-773-325-0608

3.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
PH: 96386615

4.) 
Noble Systems

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700

5.) 
Phonestat

Phonestat
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.

6.) 
QPC Ltd.

QPC WFM - Calabrio/Teleopti Specialism
QPC has a long and successful history of delivering tried and tested innovative workforce management systems, and the training and consultancy needed to ensure organisations can leverage the customer service and operational efficiency benefits workforce management principles and automated workforce management systems can deliver.
 



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