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How to Choose the Right Grandstream IP Phones - VoIP Supply - ContactCenterWorld.com Blog

How to Choose the Right Grandstream IP Phones

Looking for the whole lists of IP phones from Grandstream? We’ve got you covered! Follow this article to learn all the features and functions of Grandstream’s IP phones and the best workplace environments for each of their models. You will find the three main series: The GXP1600 series basic IP phones, the GXP1700 series mid-range IP phones, and the GXP2100 high-end IP phones.

The GXP1600 Series Basic IP Phones

Designed for small businesses who don’t require advanced features, the GXP1600 series are simple, easy-to-use IP phones that satisfy your basic needs of VoIP. The GXP1600 series comes with 3-way conferencing and easy no touch provisioning with other Grandstream products.

The GXP1610/1615 is a single line VoIP phone with a 132×48 pixel LCD display and 3-way conferencing. With up to 2 call appearances while handling a single SIP account, the GXP1610/1615 offers high-end phone features that can be depended on in various office settings.

The GXP1620/1625 is a 2-line IP phone with a 132×48 pixel backlit graphical LCD display. Offering 3 XML programmable soft keys and multi-language support, this solution gives you the flexibility you desire.

If you are looking for a basic solution that can be interoperable with most third-party SIP device, the GXP1628 would be your go-to solution. It is a 2-line IP phone with 3  XML programmable keys and dual network ports that offers you HD wideband audio, full duplex speakerphone, and more features.

The GXP1630 is the latest member of the 1600 series that’s equipped with 8BLF keys and 4-way conferencing abilities. Integrated PoE, 3XML keys, dual switched Gigabit ports are just some of the useful features our customers love.

The GXP1700 Series Mid-Range IP Phones

The GXP1700 series features high-end, modern design, mid-range capacity at a near entry-level price. With up to 8 lines and 4 SIP accounts, this series offers 5-way conferencing, 4 soft keys and integrated PoE, USB port, and EHS support. The 24 to 32 digitally programmable keys and the advanced call productivity, efficiency, and high-volume control give users the flexibility they need to grow their businesses.

The GXP2100 Series High-End IP Phones

The GXP2100 series IP phones are tailored to businesses who are looking for more advanced features to maximize the work productivity and efficiency. Offering up to 12 lines, 6 SIP accounts, and 48 virtual BLF keys, the GXP2100 series highlights its suite of advanced call handling features that maximize your work functionality. See the chart below for a detailed comparison of this series:

Fill out the form below to download the full resource guide:

 

What IP phones are you using? Did you make the right choice? Share with us!

Source: http://www.voipsupply.com/blog/voip-insider/how-to-choose-the-right-grandstream-ip-phones/

Publish Date: March 6, 2017 5:00 AM


2020 Buyers Guide Remote Agent Solutions

 
1.) 
3Fiftynine

Branches
Making sure agents can work remotely isn’t a problem with Branches. The system shows accurate information, real-time. No fear of missing out on important updates anymore.

2.) 
Amtelco

Web Agent
Our Web Agent application is a web browser-based telephone agent interface for the Genesis Intelligent Series (IS) call center platform. The Genesis Web Agent application makes any personal computer a professional telephone agent station.

3.) 
Centrical

Centrical Business Continuity & Remote Work Solutions
Centrical Solutions Help Sustain Business Continuity,
Keep Employees Engaged and Connected During COVID-19
In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to

Keep calm and keep working remotely.

We offer solutions for business continuity in a crisis that provide effective engagement, communications, and reskilling of employees working from home, among other things. They will let you:

Reduce anxiety and isolation
The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communica...
(read more)
PH: +1 800 538 4263 (US) or +44 20 3318 6424 (UK)

4.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

5.) 
Consilium Software

Consilium UniAgent™ Mobile
As we enter the next stage of the global pandemic, Contact Centers are faced with a new set of challenges to enable their Agents to Work-from-Home without impacting Customer Experience (CX). UniAgent™ Mobile is the ideal solution to enable Work-from-Home Agents using Tablets or Smartphones or PC without any VPN. UniAgent™ Mobile is compatible with Cisco CCE, CCX, PCCE and HCS-CC contact centers (both bridged and nailed connection). UniAgent™ Mobile is available as On-Premises or Cloud Solution which can be hosted in the Private Cloud, or on the Public Cloud (AWS, Microsoft Azure, Google Cloud Platform, etc.). UniAgent™ Mobile can be deployed in conjunction with Cisco Unified Mobile Agent (CU...
(read more)
PH: (+61) 406 501 368

6.) 
Dalbar Inc.

CXA iCoach
As a leading expert in contact center business practices, DALBAR recognizes the challenge of consistently delivering exceptional customer experiences with the sudden shift to remote teams. Our self-evaluation and coaching solution for remote representatives and virtual contact centers will let you meet these challenges head on. DALBAR's CXA iCoach solution, combines our proprietary criteria and over 40 years of industry research. It allows Contact Center Managers and Quality Teams to continue to improve and provide a better customer experience even when they aren't at a physical location.
PH: 617-723-6400

7.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

8.) 
MattsenKumar LLC

Virtual Contact Center Solutions
Our virtual contact center services help our clients to run their customer support processes (phone, chat, and email) remotely. Our well trained remote agents can help them deliver the best experience for their customers irrespective of the channels. With our data security measures, engaged workforce, and the right reporting tools, our clients are guaranteed with a satisfied customer base.
PH: +91 99026 10044

9.) 
MFE International

Oracle LIVE Experience
Live Experience offers HD voice, video, Screen sharing and annotations for customer mobile users. Agents interacted with users using desktops or mobile. Applications are for Financial Services, Retail, Travel and Hospitality, Digital Services, Utilities, Coporate IT where remote HD video, screen share or annotation is needed for a great customer experience.

10.) 
Orion Learning Services Inc.

Learning & Development
Learning & Development - For Remote Workers
Learning & Development for Remote Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
PH: 1-416-992-5158

11.) 
Vads

VADS Indonesia Remote Agent Solutions helps your company with various features that can make it easier for you and your company to stay productive, can be accessed anywhere because it uses cloud-based licenses so that it can help you and your business activities run smoothly.The features that keep your company activities running and productive.
PH: 0217991445
 



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