More than a third of American workers today are Millennials (adults ages 20 to 36 in 2017), and they have become the largest share of the American workforce, according to new Pew Research Center analysis of U.S. Census Bureau data.
As more Millennials enter the American workforce, accommodating Millennials workstyles with the right communication equipment to retain their talent has become a focus for businesses from all walks of life and choosing a right VoIP headset will be a good start.
Both Plantronics Voyager 6200 UC and Jabra Evolve 75e are popular headsets for office professionals and Millennial workers in terms of the design, sound quality, compatibility and advanced features. Let’s dig a little deeper to see why Millennials choose (and love) these two new VoIP headsets!
When it comes to a VoIP headset, noise and distraction are the biggest pain point we hear from almost all users. Almost all VoIP headsets nowadays are equipped with noise canceling technology and Plantronics and Jabra headsets are no exceptions. The Plantronics clear talk technology and Jabra’s active and passive noise cancellation give Millennials peace of mind ensuring that they can hear and be heard clearly without interruptions.
While traditional VoIP headsets have a lot of annoying wires moving around in your way; the new Plantronics 6200 UC and Jabra Evolve 75e VoIP headsets are both designed with new around-the-neck wearing style with earbuds. This new neckband design provides comfort and stability, giving users more control of their headsets.
Bluetooth with a standard 30 meters wireless range is also a must when it comes to hands-free communications. Mobility is one of the most important features Millennial workers love. They require a flexible headset that can set them free from their seats!
Work-life balance is more emphasized in Millennial generation than before. Millennials are looking for a headset that’s not just for office work, but for everyday voice and music, in or out of the office. Therefore, the headset needs to be compatible with multiple applications that they use at work and in daily lives. Both the Voyager 6200 UC and the Evolve 75e are compatible with Skype for Business, Cisco and they are also very versatile for multi-taskers!
The long battery life from these new VoIP headsets allows you to continue your work without needing to stop and charge your headset. The 14 to 16 hours long-lasting batteries are designed for whole-day use!
Check out the chart below to compare these two popular new VoIP headsets!
Publish Date: January 30, 2018 5:00 AM
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634
|2.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
|3.)||Call Tracking Metrics|
Execute automated actions based on words spoken by your customer.
Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.
Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.
Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.
Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.
Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300
SmartSpeech – The Best In Class Speech Analytics Software
An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044
|7.)||Voci Technologies Incorporated|
V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.
- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.
- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.
- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.
- Long term recording storage for historical analysis
All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
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