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How to Set Polycom VVX Series Volume to a Persistent Level? - VoIP Supply - ContactCenterWorld.com Blog

How to Set Polycom VVX Series Volume to a Persistent Level?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What VoIP Headsets will work with Sangoma s500 and a mobile phone? Today, we have more new real questions and answers from VoIP users just like you.  

How to Set Polycom VVX Series Volume to a Persistent Level?

Q: I have a customer with 30 locations stated that the ringer is not loud enough. Is there a solution to resolve this?

A: Polycom’s VVX receiver volume resets to a nominal level after each call. This is the VVX VoIP phones’ default setting. To make the receiver volume persist across calls after you the volume setting is changed, you would need to manually edit the tx and Rx gains in the phones.

Here’s how to:

0 is the default number, which automatically resets your phone to a nominal level after each call ends. If you change the number to 1, the volume for each call will be staying at the same level as the previous call.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Source: https://www.voipsupply.com/blog/voip-insider/set-polycom-vvx-series-volume-persistent-level/

Publish Date: June 18, 2018


2023 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 



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