Back in September 2017, Microsoft announced its new vision for intelligent communications which includes having Microsoft Teams replace Skype for Business for Office 365 users.
Now Microsoft is taking their first steps to bring comprehensive calling and meetings capabilities into Microsoft Teams! These major updates of the new calling features to Microsoft Teams are meant to accommodate previous Skype for Business users. Let’s check out some more details.
The new calling features provide full dialing capabilities, call history, hold/resume, speed dial, transfer, forwarding, caller ID masking, extension dialing, multi-call handling, simultaneous ringing, voicemail, text telephone (TTY) support and other advanced features. These new updates are currently rolling out and they should take an effect soon.
As part of this new roadmap of innovation, Microsoft also brings data and insights from the Microsoft Graph into Microsoft Teams to empower users to achieve more.
These new features have been provided by regular VoIP Services for a long time and there are multiple Cloud Service Providers on the market that cover much more advanced capabilities. Click here to check them out!
Publish Date: December 13, 2017 5:00 AM
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
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The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
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