It’s time to wrap up what new VoIP hardware we have this month again! Last month, we introduced a couple new IP phones and an expansion module from VTech and Grandstream. This July, we have a lot more interesting new innovations from some of our top brands. Let’s take a peek!
What is a Smart IP Button (IPBTN)? It’s a device that allows you to instantly make a call to a preset phone/ extension or trigger an alert such as a lockdown message with just a simple push on the button!
The Smart IP Button connects to your existing data networks with Power over Ethernet (PoE) and you can easily mount it under a table, desk, or in any discrete location for emergency use!
IPBTN comes in handy or even saves lives for many facilities in need of mass notification functionality, including education, healthcare, banking, government, and more. This device comes in two versions, with and without InformaCast, an emergency mass notification system that sends critical messages to on-premises devices and mobile users.
See Datasheet Here!
Looking for a basic VoIP phone that simply works? You have more options now! Snom just released their latest entry-level addition to Snom’s D-series IP phones: The D120.
This is a fundamental telephony designed for large installations in hotels or healthcare locations. The straightforward design and features really captured many of our customers’ hearts! The D120 will begin shipping in early August.
Learn more in the datasheet.
Enjoy a 360-degree microphone coverage with Plantronics Calisto 7200 speakerphone! This new innovation from Plantronics draws a lot of attention from small conferencing users who demand crystal-clear audio.
The Calisto 7200 features USB and Bluetooth connectivity and active background noise reduction with acoustic echo cancellation. The touch-sensitive controls make it so easy to answer/end and mute your calls. Learn more here!
See datasheet here.
Publish Date: July 16, 2018 5:00 AM
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.
Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
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