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Q&A Session for Sangoma’s Cloud 9 Zulu Webinar - VoIP Supply - ContactCenterWorld.com Blog

Q&A Session for Sangoma’s Cloud 9 Zulu Webinar

Today’s Sangoma Cloud 9 Zulu webinar was a success! We had a lot of great interactions. If you missed the webinar, we hope you can join the upcoming Cloud 9 webinars! We’d also like to share the Q&A session with all of you who may have the same questions.

Q1: Is SMS only available while using SIP Station?

Answer: Either SIPStation or PBXact Cloud

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Q2: Is there a way to hide the SMS button if you’re not using SIPSTATION?

Answer: If it is showing up, you need to disable it under the user or group in the Admin Panel

Q3: What is the charges for Zulu when not using PBXact?

Answer: The following can be stacked together to get the number you need. Ie. 40 users can purchase 2 x 20 user packs.

  • 20 user (1 year license) - $199
  • 1000 user (1 year license) - $1999
  • 20 user (25 year license) - $399
  • 1000 user (25 year license) - $3999

Q4: Is there an estimated date for the Beta period to end and the version release will be offered?

Answer: We are expecting to leave Beta in 4-6 weeks.

More Questions? Contact Brian Hyrek at bhyrek@voipsupply.com or 716-531-4318!

Source: https://www.voipsupply.com/blog/voip-insider/qa-session-sangomas-cloud-9-zulu-webinar/

Publish Date: February 20, 2018 5:00 AM


2020 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 



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Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...
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