Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
In the previous Mom’s calling Q&A series, we have discussed: VoIP Terms: How Many Seats? Today, we have more new real questions and answers from VoIP users just like you.
Q: Is there a specific trick to answering a concurrent call when you’re already on a call with someone else? We should be able to place a current call on hold to answer a second call on the same handset, but we can’t get it to work. Our phones are finicky when we try to call 1-800 #s or 1-888s, just like when we used to make out of area calls. I tried setting them as prefixes a month or two ago but it wouldn’t save, and now I can’t remember how I got to the module to edit the call prefixes in the first place.
A: The prefixes are based in the Outbound Routes section in the Dial Pattern. Do you have call waiting with your provider? If so, call waiting would have to be established on the PBX system. You can just use the dial pattern wizard if you were NOT to customize the pattern: https://wiki.freepbx.org/display/FPG/Call+Waiting+Module+User+Guide
Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at 866-582-8591!
Publish Date: November 29, 2017 5:00 AM
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
|3.)||Orion Learning Services Inc.|
Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?
Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.
If you're looking to find the candidate/individual with the highest potential, call Orion today!
VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.
- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
- Reduces Recruitment Costs - By early identification of the right candidates
Putting the right person in the job role has become the key focus in the drive...
|6.)||TactiCall Recruitment Services|
TactiCall Recruitment Services
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
|Grandstream Wave Free Softphone Application||July 16, 2018 5:00 AM|
|VoIP Hardware Roundup July 2018: AND Smart IP Button, Snom D120, and more!||July 16, 2018 5:00 AM|
|Plantronics Clarity 340 Is going End of Life (EoL) Immediately||July 13, 2018 5:00 AM|
|Microsoft Releases the Free Version of Microsoft Teams to Compete with Slack||July 13, 2018 5:00 AM|
|Broadvoice Named 2018 Unified Communications Product of the Year Winner||July 12, 2018 5:00 AM|
|Spectralink WiFi Phones Solve your Healthcare Communication Challenges||July 11, 2018 5:00 AM|
|SIP phones vs VoIP phones: What’s the difference?||July 11, 2018 5:00 AM|
|[Podcast] VoIP Fulfillment and Provisioning with VoIP Supply||July 9, 2018 5:00 AM|
|How to Avoid Bad VoIP Shopping Experiences (4 Tips included!)||July 3, 2018 5:00 AM|
|Plantronics Completed the 2 Billion Polycom Acquisition||July 3, 2018 5:00 AM|