The days of having to listen to your voicemails are gone and now more than ever, people are “reading” their voicemails.
It’s not a surprise to see Skype for Business (Lync) add new features. But what’s exciting is that, this time, the new feature will benefit almost everyone from small local businesses to international enterprise. Let’s check it out!
Voicemail Transcript automatically transcribes all incoming voicemails and delivers the text version together with the audio file to your inbox.
How does Voicemail Transcript help?
Some of the hosted service providers in our CloudSpan MarketPlace have had this type of feature for a while now and our customers just love it. If Skype for Business doesn’t work for you, check out the CloudSpan MarketPlace and let us do the rest! Call our VoIP experts today at 1-800-398-8647 to learn more!
Publish Date: July 10, 2017 5:00 AM
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
PH: (+61) 406 501 368
IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.
This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511
NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
|Grandstream Wave Free Softphone Application||July 16, 2018 5:00 AM|
|VoIP Hardware Roundup July 2018: AND Smart IP Button, Snom D120, and more!||July 16, 2018 5:00 AM|
|Plantronics Clarity 340 Is going End of Life (EoL) Immediately||July 13, 2018 5:00 AM|
|Microsoft Releases the Free Version of Microsoft Teams to Compete with Slack||July 13, 2018 5:00 AM|
|Broadvoice Named 2018 Unified Communications Product of the Year Winner||July 12, 2018 5:00 AM|
|Spectralink WiFi Phones Solve your Healthcare Communication Challenges||July 11, 2018 5:00 AM|
|SIP phones vs VoIP phones: What’s the difference?||July 11, 2018 5:00 AM|
|[Podcast] VoIP Fulfillment and Provisioning with VoIP Supply||July 9, 2018 5:00 AM|
|How to Avoid Bad VoIP Shopping Experiences (4 Tips included!)||July 3, 2018 5:00 AM|
|Plantronics Completed the 2 Billion Polycom Acquisition||July 3, 2018 5:00 AM|