Voice over Internet Protocol (VoIP) continues to change and evolve to keep up with the fast-changing technology world. To help you stay on top of VoIP, we’d like to update you with the latest VoIP hardware on a monthly basis.
This December, we have some new, exciting IP phones, gateways, and headsets from Sangoma, Digium, Snom, and more well-known brands. Let me walk you through them quickly!
The s205 is an entry-level, 1-line SIP Phone designed with all the fundamental capabilities you’ll need for daily operations. The Hot-Desking function allows you to access all your settings simply by logging into any phone with your extension and password. A perfect solution for users without a permanent work desk such as call-center agents and roaming workers!
Click to Download the s205 Datasheet
The D785 is a 12-line SIP Phone featuring a 4.3-inch large color LCD display and outstanding 24 self-labeling keys that allow you to customize your phone. For even more flexibility, you can pair the D785 with up to three D7 expansion modules to have 18 more programmable keys per module.
Digium G080 Analog Gateway Series is an 8-port analog gateway available in 3 separate analog loop-start configurations: 9 FXO ports (GA080), 8 FXS ports (GA800), and 4 FXO with 4 FXS ports (GA440).
This Series is ideal for business that demands a robust feature set at an affordable price. It covers the ability to configure calling rules for connecting many combinations of telephony providers and PBXs, failover routing to ensure calls won’t fail, codec and fax licensing, and VLAN tagging. Check out more features below!
Sangoma introduced two new PBXact UC appliances! PBXact offers enhanced functionality as it comes equipped with several commercial modules to help your business prosper.
The Evolve 75e is the perfect headset for both calls and music whether you are on the road or in a meeting. With active and passive noise cancellation you are in control of how much noise you want to block out. We are accepting preorders for the Evolve 75e!
The Blackwire 5200 Series is easy to use with USB/USB-C and 3.5 mm connectivity options that will let you work on a variety of devices. It’s designed for all-day use. Check out more features:
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Publish Date: December 20, 2017 5:00 AM
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.
Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
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