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10 Best VoIP Headsets to Improve your Softphone Call Quality - VoIP Supply - ContactCenterWorld.com Blog

10 Best VoIP Headsets to Improve your Softphone Call Quality

VoIP Headsets are probably the last thing that comes to mind when talking about VoIP; however, the headset you are wearing now actually plays a more important role.

Choosing the right VoIP headset for your softphone will help you improve the phone call quality and further optimize your overall communication experience. Looking at all kinds of headsets on the market and don’t know where to start? Check out these 10 best, dedicated VoIP headsets designed specifically for softphone applications!


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Corded VoIP headsets for Softphones

  1. VXI TalkPro headsets are ideal for contact center, office, and Unified Communications environments, the VXi TalkPro headsets are equipped with the new microphone to provide even better speech recognition accuracy.
  • Improved noise-canceling microphone
  • lightweight and even more comfortable
  • Compatible with Windows® and Macintosh®

 

  1. Jabra UC Voice 550 MS Mono is optimized for seamless integration with Microsoft Skype for Business and Microsoft Office Communicator. It is made for light-to-medium use by desk-centric professionals who work both inside and outside the office!
  • Crystal clear wideband sound
  • Comfortable leatherette ear cushions
  • Flexible boom arm tip for easy microphone adjustment

 

  1. ClearOne CHAT 10D is designed for Unified Communications (UC) applications. The plug-and-play installation makes it easy to setup and get started right out of the box. The in-line call controller features call control (answer/hang-up), volume up/down, and mute with LED indicators.
  • Acoustic Shock Protection (ASP) prevents volume spikes or high-pitched tones
  • Durable, high-quality designs with modern styling
  • Audio compatibility with in-line volume control for Avaya, Cisco, IBM, Skype and more

 

  1. Plantronics Blackwire C435 has a low profile design that’s ideal for video conferencing, PC and other multimedia applications. The ultra-discreet design and superior audio quality ensure workplace productivity and effective communications.
  • Durable, portable design easily tucks into travel case, ideal for professionals on-the-go
  • A dynamic EQ feature optimizes your voice quality
  • Enhanced Digital Signal Processing (DSP) provides more natural sounding voice

 

  1. Jabra UC Voice 550 Mono is designed for light-to-medium use by desk-centric professionals who occasionally work remotely and need to take the headset with them.
  • Crystal clear wideband sound
  • Adjustable speaker chambers for optimal coupling to the ear
  • Flexible boom arm tip for easy microphone adjustment

Wireless VoIP Headsets for Softphones

  1. Plantronics Voyager Legend UC B235 is an advanced Bluetooth headset that ships with a USB Bluetooth dongle for use with laptops and desktop computers. It allows it to automatically answer a call when you place it on your ear and transfer between your mobile phone and VoIP headset.
  • Portable USB Bluetooth mini-adapter can stay in your laptop port for always-ready connectivity
  • Precision tuned triple-mic with enhanced DSP for superior noise cancellation
  • Integrated A2DP lets you listen to streaming media from your mobile phone or tablet

 

  1. Jabra PRO 9470 comes with a stylish touch screen base that offers a wireless range of up to 150m. The simple SmartSetup wizard helps you connect your VoIP phones and choose preferences to get started with the PRO 9470 within a few minutes.
  • Touch screen base with SmartSetup wizard
  • Full hearing protection with Jabra SafeTone
  • Future-proof investment with free software upgrades via Jabra PC Suite

 

  1. Sennheiser D10 USB offers a full workday of talk time up to 12 hours and a noise-canceling microphone for all users in loud work environments. The D10 USB headset offers fast charging allowing users to regain 50% of power within only 20 minutes.
  • 3-way Conferencing on 1 Base Station
  • Hearing Protection Technology to protect users
  • Standby Time up to 100 hours

 

  1. Plantronics Savi W730 is one of the lightest DECT headsets on the market. Optimized for Unified Communications, the Savi 730 updates your status to “busy” so colleagues can see your availability. This intelligent system combines best-in-class sound quality, hands-free mobility and hours of talk time for ultimate efficiency.
  • One intelligent headset to manage your PC, mobile and desk phone calls
  • Transfer audio from headset to mobile phone with a press of a button to take mobile calls on-the-road
  • Energy efficient adaptive power system optimizes for range and talk time

 

  1. Plantronics Savi W720 is one of the most popular VoIP headsets for softphones. With the three-way connectivity, you are able to easily manage and switch between PC, desk phone, and mobile calls from one single wireless headset!
  • One intelligent headset to manage your PC, mobile and desk phone calls
  • Automatically routes calls to the mobile phone or headset
  • Transfer audio from headset to mobile - take mobile calls on-the-road

Don’t see your perfect match? Call our VoIP experts at 1-800-398-8647 today, we’ll be happy to find you the ideal headset that meets your specific requirements!

Source: https://www.voipsupply.com/blog/voip-insider/10-best-voip-headsets-improve-softphone-call-quality/

Publish Date: March 30, 2018 5:00 AM


2021 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

7.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.

8.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership

9.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 



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