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10 Best VoIP Headsets to Improve your Softphone Call Quality - VoIP Supply - ContactCenterWorld.com Blog

10 Best VoIP Headsets to Improve your Softphone Call Quality

VoIP Headsets are probably the last thing that comes to mind when talking about VoIP; however, the headset you are wearing now actually plays a more important role.

Choosing the right VoIP headset for your softphone will help you improve the phone call quality and further optimize your overall communication experience. Looking at all kinds of headsets on the market and don’t know where to start? Check out these 10 best, dedicated VoIP headsets designed specifically for softphone applications!

Corded VoIP headsets for Softphones

  1. VXI TalkPro headsets are ideal for contact center, office, and Unified Communications environments, the VXi TalkPro headsets are equipped with the new microphone to provide even better speech recognition accuracy.
  • Improved noise-canceling microphone
  • lightweight and even more comfortable
  • Compatible with Windows® and Macintosh®

 

  1. Jabra UC Voice 550 MS Mono is optimized for seamless integration with Microsoft Skype for Business and Microsoft Office Communicator. It is made for light-to-medium use by desk-centric professionals who work both inside and outside the office!
  • Crystal clear wideband sound
  • Comfortable leatherette ear cushions
  • Flexible boom arm tip for easy microphone adjustment

 

  1. ClearOne CHAT 10D is designed for Unified Communications (UC) applications. The plug-and-play installation makes it easy to setup and get started right out of the box. The in-line call controller features call control (answer/hang-up), volume up/down, and mute with LED indicators.
  • Acoustic Shock Protection (ASP) prevents volume spikes or high-pitched tones
  • Durable, high-quality designs with modern styling
  • Audio compatibility with in-line volume control for Avaya, Cisco, IBM, Skype and more

 

  1. Plantronics Blackwire C435 has a low profile design that’s ideal for video conferencing, PC and other multimedia applications. The ultra-discreet design and superior audio quality ensure workplace productivity and effective communications.
  • Durable, portable design easily tucks into travel case, ideal for professionals on-the-go
  • A dynamic EQ feature optimizes your voice quality
  • Enhanced Digital Signal Processing (DSP) provides more natural sounding voice

 

  1. Jabra UC Voice 550 Mono is designed for light-to-medium use by desk-centric professionals who occasionally work remotely and need to take the headset with them.
  • Crystal clear wideband sound
  • Adjustable speaker chambers for optimal coupling to the ear
  • Flexible boom arm tip for easy microphone adjustment

Wireless VoIP Headsets for Softphones

  1. Plantronics Voyager Legend UC B235 is an advanced Bluetooth headset that ships with a USB Bluetooth dongle for use with laptops and desktop computers. It allows it to automatically answer a call when you place it on your ear and transfer between your mobile phone and VoIP headset.
  • Portable USB Bluetooth mini-adapter can stay in your laptop port for always-ready connectivity
  • Precision tuned triple-mic with enhanced DSP for superior noise cancellation
  • Integrated A2DP lets you listen to streaming media from your mobile phone or tablet

 

  1. Jabra PRO 9470 comes with a stylish touch screen base that offers a wireless range of up to 150m. The simple SmartSetup wizard helps you connect your VoIP phones and choose preferences to get started with the PRO 9470 within a few minutes.
  • Touch screen base with SmartSetup wizard
  • Full hearing protection with Jabra SafeTone
  • Future-proof investment with free software upgrades via Jabra PC Suite

 

  1. Sennheiser D10 USB offers a full workday of talk time up to 12 hours and a noise-canceling microphone for all users in loud work environments. The D10 USB headset offers fast charging allowing users to regain 50% of power within only 20 minutes.
  • 3-way Conferencing on 1 Base Station
  • Hearing Protection Technology to protect users
  • Standby Time up to 100 hours

 

  1. Plantronics Savi W730 is one of the lightest DECT headsets on the market. Optimized for Unified Communications, the Savi 730 updates your status to “busy” so colleagues can see your availability. This intelligent system combines best-in-class sound quality, hands-free mobility and hours of talk time for ultimate efficiency.
  • One intelligent headset to manage your PC, mobile and desk phone calls
  • Transfer audio from headset to mobile phone with a press of a button to take mobile calls on-the-road
  • Energy efficient adaptive power system optimizes for range and talk time

 

  1. Plantronics Savi W720 is one of the most popular VoIP headsets for softphones. With the three-way connectivity, you are able to easily manage and switch between PC, desk phone, and mobile calls from one single wireless headset!
  • One intelligent headset to manage your PC, mobile and desk phone calls
  • Automatically routes calls to the mobile phone or headset
  • Transfer audio from headset to mobile - take mobile calls on-the-road

Don’t see your perfect match? Call our VoIP experts at 1-800-398-8647 today, we’ll be happy to find you the ideal headset that meets your specific requirements!

Source: https://www.voipsupply.com/blog/voip-insider/10-best-voip-headsets-improve-softphone-call-quality/

Publish Date: March 30, 2018


2024 Buyers Guide Analytics

 
1.) 
Alvaria

Noble IQ
Turn business insights into actionable intelligence. Noble’s IQsolutions provide you with rich and robust customer data that can transform your business. Automate decision making and campaign management and refine the quality of interactions with precision and efficiency. We have developed proprietary and patented tools to help you make sense of data on your current operations and then help you make strategic decisions to improve performance and efficiency. Identify who your best customers and prospects are and the ideal methods to reach them. Understand what types of campaigns work best for your business and how to optimize underperforming campaigns. And nake real-time decisions rather than looking back to see what went wrong.

2.) 
BPA Quality

Call Center Quality Monitoring
Outsourced call center quality solutions including Multi-lingual, Multi-Channel Quality Monitoring, Call Center Consulting, Psychometrics & Analysis of Customer-Agent Interactions, Cloud-based Quality Analysis Software configured by Needs, Virtual & In-person Training, Speech Analytics & Speech Analytics Management.

3.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

4.) 
DialogTech

DialogAnalytics™
Powered by AI, DialogTech’s DialogAnalytics analyzes conversations to provide marketing and sales teams a wealth of insights for smarter optimizations. With the power of conversation intelligence, you can learn which channels, ads, keywords, and webpages drive the best sales calls, if the caller converted, and more.

AI analyzes how calls are handled at locations and call centers to detect issues that negatively impact ROI. See what percentage of calls go unanswered and who is best (and worst) at converting callers to appointments and customers. Get email alerts when phone leads are mishandled at locations so those leads can be called back right away.

With DialogAnalytics, you can get a...
(read more)

5.) 
eGain Corporation

eGain Analytics
eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively.

6.) 
Pointel

CXi - Customer Experience Insights
Pointel CXi, the IVR analytics platform, maps the entire customer journey and analyzes calls end-to-end to turn data into actionable insights. Centralized reporting is essential for seamless customer journeys, as it is critical to know where calls are transferred or abandoned.

CXi generates multiple reports on IVR performance, the Customer-IVR interactions, and sticking points in the IVR that cause customers to struggle. CXi’s IVR Analytics platform provides a comprehensive understanding of customer engagement.

Pointel Customer Experience Insights (CXi) delivers actionable information that enables businesses to reduce customer effort, operational costs and increase contact center effi...
(read more)

7.) 
PRILINK

SIP-Trunk Demarc Monitor
Analyzes SIP signalling and RTP audio stream of every call passing through the network demarcation point. Provide a real time 24/7/365 network baseline database that contains the IP bandwidth, call traffic of up to 128 voice groups, Call Detail Record (CDR), call blockage and MOS voice quality. All information are displayed in SIP-Trunk dashboards and are used in many applications, such as Telco collaboration, UC/CC analytics, Work Force Optimization (WFO) and caller identification.

8.) 
Vads

Social Media Analytics
Social media analytics is the practice of gathering data from blogs and social media websites and analyzing that data to make business decisions.

Typical objectives of Social Media include increasing revenues, reducing customer service costs, getting feedback on products and services and improving public opinion of a particular product or business division.

Key the activities involved:

Analyzing net sentiment score
Qualitative and quantitative of sentiment analysis
Measure the emotions (6 Emotions) of the consumers
Mapping out all potential advocates
Measuring a nationwide consumer sentiment
Unlimited data extraction & cleaning
Customized positive and negative keywords
Qualitative and quantitative insights & report writing
Measuring the consumer sentiment

9.) 
QPC Ltd.

QPC Live
QPC provides realtime unstructured and structured data analytics solutions and services to contact centres globally.
We provide a complete end-to-end customer integrated offering powered by a Multichannel Intelligence Gateway which collects and inter-relates all customer interactions, from each and every customer contact across an entire contact centre ecosystem, all in real-time.
We also provide solutions for conversational and interaction analytics with solutions from our specialist portfolio.

10.) 
Tethr

Tethr is a cloud-based conversation intelligence platform that combines AI, machine learning and over a decade of customer experience and sales best-practice research to surface contextual insights from phone calls, chats, emails and other customer interactions. Companies use Tethr to turn large amounts of unstructured voice of customer conversation data into insights they can deploy to improve their customer experience.

11.) 
Trillys Systems

ActuCall
Imagine for a moment that you are a call center manager responsible for generating revenue through signing new customers or up-selling to existing ones. Imagine that your KPI is telling you you have an abandonment rate of 5% and someone comes along and says "No, your abandonment rate or dropped call rate is 13%." .." How do I know? AcutuCall VoIP software application can show you the dropped call data including, originating number and whether it was a network or equipment failure." Now imagine you can see your calls in progress on a mobile app, take your dashboard where ever you go! "What is a lost call worth to you?"

12.) 
VOIPFUTURE GmbH.

Voipfuture Qrystal
Qrystal provides communication service providers, wholesalers, enterprises, call centers and cloud-based voice providers with unique, dual visibility monitoring capabilities for analysing both SIP and RTP packets.

Unlike other solutions, Qrystal provides visibility into both control and media plane. This way, you get the full picture of in-call user experience, all in one place.

Voipfuture’s patented technology automatically identifies typical impairment patterns, allowing you to reduce the time it takes to fix problems.

13.) 
Xdroid

Xdroid is an independent, privately-owned software development company. This enables us to respond to changes quickly.

Our Artificial Intelligence solution, based on deep expertise, reveals the truth about your customer interactions and will help you to communicate better.

Analytics knowledge is the backbone of our development team. Years of experience in developing high-tech software for contact centers of financial institutions, utility companies, telecom operators, etc., give us an incredible edge.

We help you to predict and anticipate in an uncertain and turbulent environment. Communicate better.
 



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