I have been using a Polycom phone for the duration that I have held this role and I must say, the features that are found in the Polycom line sets them apart from others in the market. One of the things that I like to be constantly aware of is where our daily sales are. In most places, I would have to pull a report, which takes time away from my other job functions.
One feature that I use on a daily basis is one that shows our sales totals and it even gets as granular as showing the sales of each rep on the floor. Using a VoIP phone gives you access to have all sorts of unique add-ons and features that you typically can’t get on an analog phone. My preference is the Polycom VVX 601 IP Phone and I like this phone because the ease of use, the features that come on the phone and the fact that I can always rely on Polycom.
This feature allows me great insight into how well we are doing and when I need to go motivate the team about current SPIFFs or promotions we are running to help drive more sales.
From sales and marketing teams to executives running a company, this feature along with the many you will find in the Polycom lines of phones, makes them a great addition to your business. To view the full lineup of Polycom phones please visit our Polycom phones webpage.
Publish Date: October 20, 2016 5:00 AM
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
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