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What is VoIP? 4 Basic VoIP Questions for VoIP Beginners - VoIP Supply - ContactCenterWorld.com Blog

What is VoIP? 4 Basic VoIP Questions for VoIP Beginners

Are you new to VoIP industry? What exactly is VoIP and how does it work? We have collected four most common questions from VoIP beginners like you to help you get your foot in the door of the VoIP world!

4 Basic VoIP Questions for VoIP Beginners

  1. What is VoIP?

VoIP stands for “Voice over Internet Protocol”. An Internet Protocol (IP) is a data-oriented protocol used for communicating data across a packet-switched network (home, office, the internet). Internet Protocols (IP) allow you to transmit data any interconnected networks.

  1. How does VoIP work?

Utilizing a combination of hardware, software, and voice protocols, your conversations are carried over the IP network to its intended destination.


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A VoIP system converts the analog audio signals (your voice) into digital data that can be understood by the VoIP devices and transmitted over the Internet Protocol (IP) network to the other end of the call.

  1. What does VoIP do?

VoIP allows you to make phone calls over any interconnected network instead of using traditional analog PSTN (Public Switched Telephone Network) lines. Because the calls are generated through the Internet, VoIP system perceives long distance calls the same as local calls.

  1. Why VoIP Service?

VoIP service not just reduces your monthly phone bill, but also offers you the flexibility you need. Check out some popular phone features below that will enhance your customer experience and work efficiency.

  • Voicemail to email & voicemail to text - listen to the recording directly from your inbox
  • Web collaboration tools - easily turn any device into a conferencing unit and have a call anywhere
  • Advanced analytics - real-time analytics to analyze the patterns and make wise business decisions
  • Call me/ Follow me routing - directs calls that are coming in to your desk phone or mainline to somewhere else that will be more convenient for you

Source: https://www.voipsupply.com/blog/voip-insider/voip-4-basic-voip-questions-voip-beginners/

Publish Date: February 27, 2018 5:00 AM


2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 



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