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What is VoIP? 4 Basic VoIP Questions for VoIP Beginners - VoIP Supply - ContactCenterWorld.com Blog

What is VoIP? 4 Basic VoIP Questions for VoIP Beginners

Are you new to VoIP industry? What exactly is VoIP and how does it work? We have collected four most common questions from VoIP beginners like you to help you get your foot in the door of the VoIP world!

4 Basic VoIP Questions for VoIP Beginners

  1. What is VoIP?

VoIP stands for “Voice over Internet Protocol”. An Internet Protocol (IP) is a data-oriented protocol used for communicating data across a packet-switched network (home, office, the internet). Internet Protocols (IP) allow you to transmit data any interconnected networks.

  1. How does VoIP work?

Utilizing a combination of hardware, software, and voice protocols, your conversations are carried over the IP network to its intended destination.

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A VoIP system converts the analog audio signals (your voice) into digital data that can be understood by the VoIP devices and transmitted over the Internet Protocol (IP) network to the other end of the call.

  1. What does VoIP do?

VoIP allows you to make phone calls over any interconnected network instead of using traditional analog PSTN (Public Switched Telephone Network) lines. Because the calls are generated through the Internet, VoIP system perceives long distance calls the same as local calls.

  1. Why VoIP Service?

VoIP service not just reduces your monthly phone bill, but also offers you the flexibility you need. Check out some popular phone features below that will enhance your customer experience and work efficiency.

  • Voicemail to email & voicemail to text - listen to the recording directly from your inbox
  • Web collaboration tools - easily turn any device into a conferencing unit and have a call anywhere
  • Advanced analytics - real-time analytics to analyze the patterns and make wise business decisions
  • Call me/ Follow me routing - directs calls that are coming in to your desk phone or mainline to somewhere else that will be more convenient for you

Source: https://www.voipsupply.com/blog/voip-insider/voip-4-basic-voip-questions-voip-beginners/

Publish Date: February 27, 2018 5:00 AM


2020 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 



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