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Knowing Your VoIP Provider, Because You Can Never Be Too Sure! - VoIP Supply - ContactCenterWorld.com Blog

Knowing Your VoIP Provider, Because You Can Never Be Too Sure!

News broke yesterday that the long since shut down VoIP service company TelexFree is finally being brought to justice.  All of this coming after James Merrill, who was a principal operator of TelexFree, admitted to the whole organization being a 1.8 billion dollar Ponzi scheme.

After I looked into this more, I could immediately see that this would be extremely far-fetched to happen to anyone of the millions and millions people and businesses that use VoIP.

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I mean, there essentially wasn’t even a VoIP service here.  It was just people depositing their cash as “investors” to become “sales affiliates” to get more people to hand over their cash also become “sales affiliates”

The original investors were paid with the cash that was gained by new investors, and so on and so on; and so on.

This Ponzi scheme was targeting immigrant communities in the US who were looking to save money on international calls back home.  The only problem here is that TelexFree was seeing little to no revenue coming from actual VoIP service.  This includes the accounts that the investors themselves were forced to purchase.

In the end, Merrill will face up to 10 years in prison when he is sentenced next year which will remove at least one bad egg from the VoIP community.

This is a good chance to make sure that, whoever it is you are using as your VoIP service provider, is really who they say they are, and has a reputable background.

If you are unsure, or if you are just getting into the VoIP game and need some more knowledge on trusted providers, then please feel free to use us!  We can certainly lend some knowledge to help make your decision.  After all, we are the experts in VoIP!

Source: http://www.voipsupply.com/blog/voip-insider/knowing-your-voip-provider-because-you-can-never-be-too-sure/

Publish Date: October 25, 2016 5:00 AM


2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

4.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

5.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

6.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 



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