Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

5 Digium Switchvox Advanced Features You Didn’t Know About! - VoIP Supply - ContactCenterWorld.com Blog

5 Digium Switchvox Advanced Features You Didn’t Know About!

Digium’s Switchvox is an easy-to-use Unified Communications (UC)  phone system known for its simple-to-navigate interface and ease of use with Digium IP Phones. Whether you are on-premise or in the Cloud, Digium Switchvox has the right, powerful phone system for your business!


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

Switchvox is designed with a whole package of endless features; although we can’t cover all of them in this blog, we would like to highlight the top 5 most requested advanced features.

Top Five Digium Switchvox Advanced Features

Web-based Interface

With the simple point-and-click web-based interface, everything is just clicks away! You are able to set up speed-dials, look up employees in a company directory, and even real-time video and chat, boosting your work efficiency. Easily manage a phone system even without the knowledge of all the complex programming languages and a litany of buzzwords!

Mobile

When the world goes mobile, you can’t be left behind! Road-warriors and home office workers need a phone system that allows them to work remotely with softphone applications, end-user call control, and fixed-mobile convergence. With Switchvox, your office is now wherever you are!

Call Center

Switchvox phone system improves your pre-sales, customer service, and technical support and makes outbound calling campaigns easy to manage.

It automates call flow to optimize staff efficiency, all without expensive add-ons or fees. You can now finally focus on your core business, providing your clients with the best products and services possible!

Reporting

Delivering professional ad-hoc and scheduled reporting on every call are easier than ever with Switchvox. The web-browser based charts and tables make it so easy to visualize call-flow data, staffing, and phone system configuration changes and gain tremendous value to improve your business.

Integrations

With Switchvox, integrations are easier and smoother than ever! Businesses are able to design ideal solutions to make the most of their CRM, ERP, and more applications. Whether you need to retrieve information from the phone system into a 3rd party solution or to push information from a 3rd party solution into an active call, Switchvox gives you the flexibility to develop advanced applications to optimize your business potential.

Follow the links here to learn more:

  • Switchvox for VMware Brochure
  • Switchvox Cloud Brochure
  • Switchvox Brochure

Questions? Call one of our VoIP experts at 1-800-398-8647 to get answers today!

Source: https://www.voipsupply.com/blog/voip-insider/5-digium-switchvox-advanced-features-didnt-know/

Publish Date: February 6, 2018 5:00 AM


2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 



View more from VoIP Supply

Recent Blog Posts:
Grandstream Wave Free Softphone ApplicationJuly 16, 2018 5:00 AM
VoIP Hardware Roundup July 2018: AND Smart IP Button, Snom D120, and more!July 16, 2018 5:00 AM
Plantronics Clarity 340 Is going End of Life (EoL) ImmediatelyJuly 13, 2018 5:00 AM
Microsoft Releases the Free Version of Microsoft Teams to Compete with SlackJuly 13, 2018 5:00 AM
Broadvoice Named 2018 Unified Communications Product of the Year WinnerJuly 12, 2018 5:00 AM
Spectralink WiFi Phones Solve your Healthcare Communication ChallengesJuly 11, 2018 5:00 AM
SIP phones vs VoIP phones: What’s the difference?July 11, 2018 5:00 AM
[Podcast] VoIP Fulfillment and Provisioning with VoIP SupplyJuly 9, 2018 5:00 AM
How to Avoid Bad VoIP Shopping Experiences (4 Tips included!)July 3, 2018 5:00 AM
Plantronics Completed the 2 Billion Polycom AcquisitionJuly 3, 2018 5:00 AM

About us - in 60 seconds!

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =