It’s time to review what new VoIP Phones were released this June! This month we have a lot of exciting new devices from Grandstream and VTech. Let’s see what unique new features each of them has to offer!
The VTech ET600 Series includes 2 IP Phones and 1 expansion module.
The VTech ET685 is an Asterisk-based high-definition (HD)12-line SIP color desk set with Bluetooth connectivity for headsets. USB connectivity supports up to three expansion modules. A three-year warranty makes the ET685 stand out from the crowd! This unit is available for purchase now!
The ET635 ErisTerminal also supports 12 SIP lines but with 8 self-labeling keys and it comes with a 2.8’’ color LCD display. The ET635 can be very handy for busy professionals as it supports up to three ET6 expansion modules!
We are currently accepting pre-orders. The ET635 is expected to begin shipping in mid-July.
The ET6 Expansion Module is made to extend the number of programmable feature keys for your convenience. Simply plug the ET6 into a compatible ET600 series deskset with the supplied cable, you are able to enjoy up to 54 buttons (3 expansion modules) with programmable functions!
Grandstream’s GXV3370 is a high-end video phone that makes it easy to seamlessly integrate video communication solutions. The GXV3370 has built-in WiFi and Bluetooth, a touchscreen 7″ display, and features Gigabit speeds.
This unit is scheduled to begin shipping in early July but we are accepting pre-orders!
Grandstream’s WiFi phone, the WP800, supports 2 SIP lines and features a built-in accelerometer, proximity sensor, panic button, and much more. Although it’s still in the beta testing, it has already drawn a lot of attention as we have very few WiFi phone options so far in the industry! If you love wireless communications, definitely check out this new unit! Watch our video to learn more!
Publish Date: June 26, 2018
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.
CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.
This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.
Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.
Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.
- Year-round NTA metadata
- Daily CSV files upload to Customer business applications
- Capture packet to Wireshark for Deep Packet Inspection (DPI)
- detect traffic anomalies
- and more ....
|10.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
|11.)||The Primas Group|
Primas CX is a CTI-based contact center enhancement suite that takes your contact center software to the next level.
It provides a set of tools that every contact center needs, over and above their vendor features.
*Advanced Call Back in Queue & SMS in Queue
*Agent Screen Pop
*Welcome Back Greeting
*Post Contact Survey
*Dropped Call Reconnect
*Digital Front Door & Many more
As a Vendor Agnostic ISV, we pride ourselves on delivering the best COTS & Custom solutions for any contact center in any industry.
|Grandstream Wave Free Softphone Application||July 16, 2018|
|VoIP Hardware Roundup July 2018: AND Smart IP Button, Snom D120, and more!||July 16, 2018|
|Plantronics Clarity 340 Is going End of Life (EoL) Immediately||July 13, 2018|
|Microsoft Releases the Free Version of Microsoft Teams to Compete with Slack||July 13, 2018|
|Broadvoice Named 2018 Unified Communications Product of the Year Winner||July 12, 2018|
|Spectralink WiFi Phones Solve your Healthcare Communication Challenges||July 11, 2018|
|SIP phones vs VoIP phones: What’s the difference?||July 11, 2018|
|[Podcast] VoIP Fulfillment and Provisioning with VoIP Supply||July 9, 2018|
|How to Avoid Bad VoIP Shopping Experiences (4 Tips included!)||July 3, 2018|
|Plantronics Completed the 2 Billion Polycom Acquisition||July 3, 2018|
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