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Sangoma’s FreePBX Modules: Extension Routing, UCP for EPM, PBX EndPoint Manager, and more. - VoIP Supply - ContactCenterWorld.com Blog

Sangoma’s FreePBX Modules: Extension Routing, UCP for EPM, PBX EndPoint Manager, and more.

Note: This blog series was co-written by Cody Blackley.
Sangoma’s FreePBX keeps getting better! They have designed a number of modules to fit your needs to make your experience with their solution superior to their competitors. To make things even better, many of these modules can be purchased, with no recurring costs. There are a lot of them to go through so we decided to break this into a six-part series.

In this blog, you will find: Extension Routing, UCP for EPM, PBX EndPoint Manager, SysAdmin Pro, Web CallBack, Outbound Call Limiting, CallerID Management.

Access all FreePBX commercial modules here

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Extension Routing

By dragging and dropping you’re able to adjust which extensions are able to use specified routes. Without this module, the process is complicated and not easily recreated which can lead to error.

Check out more info. and screenshots with the FREE guide for Extension Routing

UCP for EPM (User Control Panel for EndPoint Manager)

Easily control of endpoint from one central panel. If you decide to use the Sangoma s-Series phones you’re able to receive this module for free!

PBX EndPoint Manager

With over 220 popular endpoints to choose from you’re able to auto-provision and configure any device directly over the GUI interface. If you decide to use the Sangoma s-Series phones you’re able to receive this module for free! A couple of the benefits you receive are:

  • Create New Templates, Import, Export Edit
  • Use Templates for individuals or share across groups of phones
  • Easily Program Phone Keys & Button Assignments with drag and drop enabled templates
  • Firmware Management – allows you to choose which firmware to load on a per device/template basis, valuable for testing new firmware

Click to check out the free guide to EndPoint Manager by FreePBX

SysAdmin Pro

The System Admin Module allows you to make changes to your Network Settings, DNS, Intrusion Detection System, Notification Settings, and Time Zone. It also allows you to power off or reboot your system, register a license to use Commercial Modules, and see the usage of your hard drives.

Web CallBack

Add “Click to Call” features on your website. You can have calls directed to any destination you would like.

FREE Guide from FreePBX on the details of Web CallBack

Outbound Call Limiting

This module is self-explanatory, it limits the amount of times a certain number is called within a set time period. You can easily adhere to any restrictions on how much consumers are called.

  • Assign Call Limits to Outbound Routes
  • Control how many times you can call a phone number during a set period of time
  • Set your own limits of both number of calls and time period.
  • Outbound Call Limiting is compatible with the FreePBX Xact Dialer Product

Check out more FREE info. about Outbound Call Limiting

CallerID Management

Adjust the outbound caller ID per extension by inputting a code before dialing.

That’s not all…in the next blog- Sangoma’s FreePBX Modules: Paging Pro, VM Notify, Fax Pro, Call Recording, Q-Xact, we will continue to introduce more features that help you stand out!

Source: http://www.voipsupply.com/blog/voip-insider/sangomas-freepbx-modules1/

Publish Date: November 29, 2016 5:00 AM


2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 



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