Can I use Polycom VVX Phones with Digium Switchvox? - VoIP Supply - ContactCenterWorld.com Blog
Are you considering to use Polycom Phones with Digium Switchvox but you are worried about the compatibility and other possible issues? Your questions have been heard! Our VoIP experts are here to answer the three frequently asked questions about using Polycom phones with Switchvox. Let’s find out!
Question 1: Can I use Polycom VVX phones with Switchvox?
Answer 1: A customer can use Polycom VVX with Switchvox but it’s important to understand the difference in the features they will and will not receive.
Switchvox customers get the tightest integration when using a Digium Phone as compared to any other phone on the market. The phone applications (contacts, status, call queues, interactive voicemail, voicemail screening, etc.) are just a few of the features that really differentiate a Digium phone compared to other SIP phones.
See this video below that highlights some of the Digium Phone features under 2 minutes:
For example, the status, presence and contacts apps, will save you an enormous amount of time on a daily basis. You can press the contacts soft key on my D65 and start typing a name and immediately able to see the status/presence indicator of the person you are trying to reach.
Question 2: Do I need to add the Polycom feature pack to the order?
Answer 2: The Switchvox Polycom Phone Feature Pack enables easier configuration and greater flexibility and control for users and admins. However, as Digium continues to roll out new integration and features, there is no guarantee that the Polycom phones will support the features.
Today, the Polycom Phone Feature Pack enables features such as distinctive ringtones, you can enable or disable the missed call notifications, etc. More detail on Phone Feature Packs can be found here.
Question 3: If I have valid licenses and use Polycom phones, will I get full support from Digium?
Answer 3: Digium doesn’t support the Polycom phone (hardware). However, Digium tech support will assist with answering questions related to the configuration/setup of an eligible Polycom phone when using a Switchvox Polycom Phone Feature Pack.
More questions about Polycom phones, Digium phones, and Switchvox? Call one of our VoIP experts at 1-800-398-8647 today!
Publish Date: October 10, 2017 5:00 AM
|All Suppliers||Get Listed|
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Quality Contact Solutions|
Quality Contact Solutions (QCS) is a 100% U.S.-based B2B and B2C telemarketing and call center solutions provider. QCS is PCI Level 1 certified, experienced in many different industry verticals, and h...
TELUS International - a global contact center outsourcing, BPO and ITO company with delivery centers around the world, including in Canada, the United States, Central America, Europe and Asia. TELUS I...
View more from VoIP Supply
Recent Blog Posts:
|Do you have in house talent to maintain your VoIP system?||November 6, 2017 5:00 AM|
|CompletePBX 5.0.34: What has improved?||November 2, 2017 5:00 AM|
|VoIP Terms: How Many Seats?||November 1, 2017 5:00 AM|
|Polycom Integrates HD Voice and Video Technology into Microsoft’s Teams||October 26, 2017 5:00 AM|
|Skype for Business to Teams Migration: What’s the plan?||October 25, 2017 5:00 AM|
|Refresh: Certified Refurbished VoIP Phones||October 24, 2017 5:00 AM|
|Cisco Acquires BroadSoft for $1.9 Billion Cash||October 24, 2017 5:00 AM|
|Who Should You Get Your VoIP Service From?||October 20, 2017 5:00 AM|
|CyberData Video Outdoor Intercom with Keypad Is Certified with Yealink T58V Smart Media Phone||October 20, 2017 5:00 AM|
|My phone IP addresses have changed. How do I get them back?||October 18, 2017 5:00 AM|