Can I use Polycom VVX Phones with Digium Switchvox? - VoIP Supply - ContactCenterWorld.com Blog
Are you considering to use Polycom Phones with Digium Switchvox but you are worried about the compatibility and other possible issues? Your questions have been heard! Our VoIP experts are here to answer the three frequently asked questions about using Polycom phones with Switchvox. Let’s find out!
Question 1: Can I use Polycom VVX phones with Switchvox?
Answer 1: A customer can use Polycom VVX with Switchvox but it’s important to understand the difference in the features they will and will not receive.
Switchvox customers get the tightest integration when using a Digium Phone as compared to any other phone on the market. The phone applications (contacts, status, call queues, interactive voicemail, voicemail screening, etc.) are just a few of the features that really differentiate a Digium phone compared to other SIP phones.
See this video below that highlights some of the Digium Phone features under 2 minutes:
For example, the status, presence and contacts apps, will save you an enormous amount of time on a daily basis. You can press the contacts soft key on my D65 and start typing a name and immediately able to see the status/presence indicator of the person you are trying to reach.
Question 2: Do I need to add the Polycom feature pack to the order?
Answer 2: The Switchvox Polycom Phone Feature Pack enables easier configuration and greater flexibility and control for users and admins. However, as Digium continues to roll out new integration and features, there is no guarantee that the Polycom phones will support the features.
Today, the Polycom Phone Feature Pack enables features such as distinctive ringtones, you can enable or disable the missed call notifications, etc. More detail on Phone Feature Packs can be found here.
Question 3: If I have valid licenses and use Polycom phones, will I get full support from Digium?
Answer 3: Digium doesn’t support the Polycom phone (hardware). However, Digium tech support will assist with answering questions related to the configuration/setup of an eligible Polycom phone when using a Switchvox Polycom Phone Feature Pack.
More questions about Polycom phones, Digium phones, and Switchvox? Call one of our VoIP experts at 1-800-398-8647 today!
Publish Date: October 10, 2017 5:00 AM
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