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A Comparison of the 4 Best VoIP WiFi Phones: MWP1100A, ICW-1000G, Liberty L2, and SIP-T52S - VoIP Supply - ContactCenterWorld.com Blog

A Comparison of the 4 Best VoIP WiFi Phones: MWP1100A, ICW-1000G, Liberty L2, and SIP-T52S

WiFi phones give the user the luxury of being able to make and receive calls through their VoIP service anywhere in the world with an Internet connection. If you need to be mobile and don’t want to pay huge cell phone bills, WiFi phones could be a perfect solution for you and your business, to make VoIP calls at almost no cost!

With so many options out there, we know it can be confusing to choose the right WiFi phones for your business. So we put together a collection of the four most popular VoIP WiFi phones at VoIP Supply, to give you an idea of what people are looking at. Let’s check them out!

#1 Moistone MWP1100A 

The Moimstone MWP1100A is a Wi-Fi phone that supports both 2.4 GHz and 5GHz frequency bands so it can be used anywhere with Internet phone service. This sleek and stylish design supports IEEE802.11 a/b/g/n with field proven stability from major carriers. The MWP1100A features an easy-to-use interface and a 2.4-inch color LCD screen to maximize ease of use.

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This Dual-Band WiFi VoIP phone is a very flexible option with all the features you expected including call history, phonebook, caller ID, redial, and more! It also comes with WEP, WPA, and WPA2 support, voice, and data encryption methods to protect your system against hacking and tapping this WiFi phone. A truly comprehensive VoIP WiFi solution!

Key Features:

  • Wi-Fi Dual Band Mode
  • Easy User Interface
  • Color LCD
  • User Interface
  • Thorough Security
  • Unified Communication Service
  • Wi-Fi 2.4GHz(13Channel), 5GHz(19Channel)
  • Standard SIP(RFC 3261)

#2 Unidata Incom ICW-1000G

Another popular WiFi option is the ICW-1000G. The ICW-1000G is designed to be used with mobility across a wide range of deployments. The SIP-based ICW-1000G supports 802.11a/b/g/n and it has a built-in speakerphone and other calling handling features such as phonebook search, speed dial, adjustable display brightness and more. Our customers love the ICW-1000G’s long-lasting battery for whole day use and the auto-provisioning during boot up sequence.

Key Features:

  • Polyphonic MIDI Ring/Vibration ringer
  • Simultaneous bell and vibration effects
  • Hotkey for vibration and ring toggling
  • Adjustable ringing and volume levels
  • Adjustable display brightness and timeout
  • 100 call history of inbound, outbound and missed call
  • 500 phone book with 30 grouping
  • 99 speed dial

Download the ICW-1000G User’s Manual

#3 Apivio Liberty L2

Apivio’s Liberty L2 combines HD quality voice technology with a unique Web Authentication feature to give users total mobility at home, in the office or even out on the road. Designed with the user’s best experience in mind, the Liberty L2 operates on a dual band frequency, complies with IEEE802.11 a/b/g/n and utilize HD Codec G.711.1/G.722 for crystal clear sound quality and maximum connection reliability.

It features a full-duplex speakerphone for hands-free talking, screen text input mode, high capacity battery, web authentication, unified management service via CLive and more!

Key Features:

  • Standard SIP (RFC3261)
  • Dual Band 2.4GHz & 5GHz
  • Multi-Line (2 accounts)
  • Push-to-Talk (PTT)
  • Full-Duplex Speaker Phone
  • Service Management with CLive (Auto Registry System)
  • Screen Text Input Method
  • Web authentication via Automatic Web Browser
  • Earphones (w/3.5Ф, 4pole type)
  • Battery: Li-ion, 1500mA
  • Stand-by time: 100 Hr

Download the Liberty L2 Datasheet

#4 Yealink SIP-T52S

Comparing to the other three best sellers here, the Yealink SIP-T52S sits at a lower price point. The SIP-T52S is a member of the Yealink T5 Series IP Phones and it supports the installation of third-party applications to business settings. Designed for busy executives and managers, the T52S offers a color LCD 2.8-inch 480×272 pixels screen, high-quality.  speakerphone with echo cancellation, up to 16 accounts, and 3-way conference, and more.

Key Features:

  • Color LCD 2.8 inch 480 x 272 pixels
  • HD audio and full-duplex speakerphone
  • Dual-port Gigabit Ethernet (router and switch) with PoE
  • High-quality speakerphone with echo cancellation
  • Up to 16 SIP accounts, 3-way conference

Download the SIP-T52S Datasheet

There you have it! Questions about the WiFi phones? Don’t wait. Call our VoIP experts at 1-800-398-8647 now!

Source: https://www.voipsupply.com/blog/voip-insider/a-comparison-of-the-4-best-voip-wifi-phones-mwp1100a-icw-1000g-liberty-l2-and-sip-t52s/

Publish Date: September 15, 2017 5:00 AM


2020 Buyers Guide Cloud Contact Center Solutions

Page: 123
1.) 
Premium Listing
NobelBiz Corporation

NobelBiz OMNI+
NobelBiz’s latest product, the OMNI+, is a state-of-the-art contact center software that allows companies – regardless of the number of employees – to offer more efficient, standardized solutions to their clients. With OMNI+ you can manage your accounts on all popular platforms (from voice, to email, social media, and web chat) using a single browser. The software also offers effortless navigation between communication mediums and all customer interactions can be easily monitored by supervisors without interfering in their agent’s work. As far as integration goes, the product can be installed and ready to use in maximum 72 hours and can easily be overlaid in pre-existing infrastructures.
PH: 760.405.0105


2.) 
Accordia Solution

Accordia Solution CIS
Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity.

Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with...
(read more)
PH: +603 5569 9816

3.) 
Amtelco

Genesis Intelligent Series
Genesis is the latest advancement in Amtelco’s long line of call center solutions. This call center technology is entirely software-based and virtualized, with cloud-based capability. Genesis provides skills-based automatic call distribution (ACD), built-in speech recognition, text-to-speech (TTS), and voice services to improve call routing and management.

4.) 
Arise Virtual Solutions

The Arise Platform
Arise is a pioneer of on-demand customer management business process outsourcing solutions, headquartered in Florida. Through the cloud-based Arise Platform, Fortune 50 and other companies connect to Service Partners who deliver authentic, loyalty-building interactions with their customers. Delivering radical flexibility to meet even extreme contact volume fluctuations, the award-winning Arise Platform is an innovative alternative to the traditional contact center.

5.) 
Astute Solutions

Astute Agent
Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands.

Astute Agent balances agent efficiency with customer experience. Here’s how:

- Automated email responses
Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send.

- Auto-populated case fields
AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case.

- Time-saving case feat...
(read more)

6.) 
Britannic Technologies

INBOX
INBOX allows any digital interaction to be blended into single or multiple queues with zero service interruption with implementation. Organising them by business context with smart tagging and search filters, the events can be automatically prioritised and categorised. Automating the route to the correct agent or business orchestration rule. It also connects with all your social media channels, enabling you to respond and route accordingly in real-time. Customer sentiment is also indicated. Use it to measure trends across your business or by a single event so that your agents can easily prioritise responses.
PH: 01483 242526

7.) 
Brook Trout Solutions

CCaaS, SIP Trunking, SD WAN, Interconnectivity
Brook Trout Solutions provides Technology Guide services to help Contact Centers to the best possible solution for their business. This includes:
CCaaS: Talk Desk, Five 9s, Nice, Genesys and more
SIP Trunks: Many Global Providers to lower cost and improve operational efficiency
SD WAN: Connect to customers rapidly with the latest network technology to scale with flexibility.
Our service are at no cost to our customers. We look forward to meeting you!
PH: 800-886-9199

8.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

9.) 
Call Tracking Metrics

CallTrackingMetrics is the only contact center solution with marketing attribution software built in. Our powerful UCaaS platform lets you know upfront who is calling in, what campaigns they were referencing, and their previous history with your company. Partnering this data with tools to automate and streamline your team’s workflow frees you up to focus on truly delighting your customers.

Conditionally direct calls, texts, chats and forms based on:

• Actions the customer has taken on your website
• Whether they’ve previously contacted your business
• Which agent they last interacted with
• Custom criteria unique to your business needs
• The location nearest to your customer

Say...
(read more)
PH: 8005771872

10.) 
Cloud Call Center Search

From AI - WFO and everything in between!
Cloud Call Center Search has spent hundreds of hours evaluating and vetting leading cloud software applications (Omni-Channel, Artificial Intelligence, Business Intelligence, Workforce Management and many others) and their actual use in the trenches with real-world clients. As a result, we understand the strengths and weaknesses of cloud-based call center software solutions. At NO charge, Cloud Call Center Search will match your organization with the cloud software providers that are the best fit to drive positive ROI in your customer experience, sales, and back-office operations.
PH: 800-741-2998

11.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

12.) 
Connex One

Cloud contact centre technology with built in gamification tools, workforce optimiser, omni-channel, speech analytics, artificial intelligence, quality assurance, PCI-DSS payment platform, form builder and much more features. All seamlessly integrating with almost 100% of your inhouse applications & CRM systems - creating one powerful workflow platform. Increasing productivity, customer engagement, saving you cost. Available in opex model - pay per license per month. No binding contracts with NO cost for 24/7/365 support and full training with built in SLA.
PH: +27 73 485 8072 / +27 61 192 680

13.) 
Consilium Software

Consilium AWS and Amazon Connect Offering
Imagine a cloud-based contact center that can make customer engagement easy, deliver answers, assistance, and resolutions in a very personal manner, and in the context of your customers’ actions. Amazon Connect is a self-service, cloud-based contact center that provides a seamless omnichannel experience through a single unified platform for voice and chat. Contact center agents and managers don’t have to learn multiple tools, because Amazon Connect has the same contact routing, queuing, analytics, and management tools in a single UI across voice, chat, and mobile interface. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully...
(read more)
PH: (+61) 406 501 368

14.) 
contactSPACE

contactSPACE
Cloud contact software that makes customer contact pain free, so your team aren’t worrying about complex technology and can focus on what they do best. Take control, and design the perfect agent interface with a drag-n-drop visual editor. Combined with AI, leverage data-driven contact strategies to ensure the right agent is contacting your customers at the right time & on the right channel.
PH: +61288803111

15.) 
Content Guru

𝘀𝘁𝗼𝗿𝗺®
Content Guru makes engagement easy. A global leader in cloud communications solutions, we deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the multi-award-winning 𝘀𝘁𝗼𝗿𝗺® platform.

Europe’s largest Customer Engagement and Experience platform, 𝘀𝘁𝗼𝗿𝗺, brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.

16.) 
CSX Cloud

CSX Cloud
CSX Cloud provides a full omnichannel cloud-based turn-key customer communications solution as a service based on a monthly subscription with no long term commitments. Our easy to use solution and top-notch customer service makes it an easy choice to get started today.
PH: 18665474764

17.) 
Edify Labs

Edify Huddle
Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one that unites unified communications (UC), contact center (CC) and communications platform (API) functionality in a single software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing and a 100% SLA uptime guarantee.

18.) 
Envision

Envision Click2Coach WFO/WEM
Data from phone, e-mail, web chat and social media interactions can help quickly identify patterns and trends, optimize operations and transform customer relationships. Envision delivers innovative software solutions, in the cloud or on premise, to optimize and engage your workforce. With our integrated line of Click2Coach products, customers get voice of the customer analysis, graphical dashboards, performance management, desktop analytics, speech analytics, interaction and compliance recording, quality management, workforce management and coaching and eLearning.

For more than 20 years, Envision has been providing award winning solutions to our customers that optimize customer experience...
(read more)
PH: 206-225-0800

19.) 
Fonolo

Call back / virtual hold solution
Fonolo's solution can eliminate hold time from your contact center without changing any business process.

Fonolo's cloud-based call-back solution sits above your infrastructure, giving callers the option to receive a call back instead of waiting on hold.

This results in lower abandon rates, handle times, and costs -- and a superior experience for your customers.
PH: 416-366-2500

20.) 
Geomant

Microsoft Teams Contact Centre
Geomant is enabling organisations to extend the power of Teams even further, to customer interaction with our Buzzeasy Contact Centre. Buzzeasy is a native Teams application that enables Teams users to handle customer interactions effortlessly, across multiple channels including voice, email, webchat and the most popular messaging platforms, such as Messenger, WhatsApp, Viber, etc. By adding Contact Centre functionality to Teams, it becomes an all-in-one collaboration and communications platform not only for internal communications, but for customers as well, in an easy and cost-effective way.
PH: 01789 387900
 
Page: 123



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