Note: This is part 4 of the 4-part Sangoma’s FreePBX Modules blog series. This blog series was co-written by Cody Blackley.
Previously we discussed Xact Dialer, Appointment Reminder, Parking Pro, Voicemail and Pin Set Pro. Today we will finish up our last part of Sangoma’s FreePBX Modules blog series by introducing VQ Plus, Conference Pro, High Availability Disaster Recovery and Class of Service. Let’s dive in.
A virtual queue allows you to change the settings of a queue before a call is routed to the queue. This reduces the need for agents to log into multiple queues. For example, you could give VIP callers access to a VIP virtual queue that moves them to the front of the line in a real queue.
Learn more for FREE about the VQ Plus module
Conference Pro allows end users to manage conference settings from the user control panel (UCP). Admin users can also easily create conference room IVRs and choose which conference rooms are part of the conference room IVR.
Learn more for FREE about the Conference Pro Module
FreePBX High Availability is a commercially developed High Availability solution that has reworked the FreePBX platform to integrate DRDB, Cluster Manager, and Pacemaker. This enables automatic mirroring and failover between two FreePBX Systems. Your phones and devices are registered to a floating IP address, so the failover between systems will be transparent to them. Your SIP Trunks will register to the active node, and if utilizing a PSTN Failover Appliance, your T1 or Analog lines will be directed to the active node as well. When the primary PBX is repaired or recovers, you can then switch back to the primary FreePBX node.
Learn more for FREE about the High Availability Disaster Module
The Class of Service Administration module provides granular control at the extension level to access and set permissions of specific calling features of your PBX. These features include Outbound Routes, Feature Codes, Ring Groups, Queues, Conference Rooms, Voicemail Blast Groups, and Paging.
Publish Date: December 7, 2016 5:00 AM
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
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