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Sangoma’s FreePBX Modules: Paging Pro, VM Notify, Fax Pro, Call Recording, Q-Xact - VoIP Supply - ContactCenterWorld.com Blog

Sangoma’s FreePBX Modules: Paging Pro, VM Notify, Fax Pro, Call Recording, Q-Xact

Note: This is part 2 of the 4-part Sangoma’s FreePBX Modules blog series. This blog series was co-written by Cody Blackley.

In the previous Sangoma’s FreePBX Modules blog, we talked about Extension Routing, UCP for EPM, PBX EndPoint Manager and more, Today we will focus on Paging Pro, VM Notify, Fax Pro, Call Recording, Q-Xact features. Let’s get started!

Paging Pro

With the additional module your paging features will be greatly expanded. FreePBX comes standard with  paging features, but if you’re using the intercom system often this is a great investment. Add features such as:

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  • Outbound notifications – If 911 is dialed an automated page can go out to a certain group notifying them of the call.
  • Valet Style Paging (Airport Style) – Record your message and have it send once you hang up.
  • Prepend Recording – Have the ability to start the message with a pre-recording before the user can start speaking.
  • Scheduled Pages – This is how school bells work!

Check out a FREE more detailed guild from FreePBX about Paging Pro

VM Notify

Easily set up call notifications for multiple numbers when a certain voicemail mailbox receives a new message.

Check out the FREE how-to guide for VM Notify

Fax Pro Module

Sending faxes are still necessary for some forms of business. Make sending a fax simple and easy with this commercial module. Simply attach a pdf to an email and send the email to a certain phone number. The fax is completed easily all from your inbox.

  • Outbound Faxes from PDF’s
  • Simple web interface to manage inbound and outbound faxes inside the ARI module of FreePBX.
  • Have all inbound and outbound faxes stored on the server for easy viewing and archiving.
  • Create company-wide fax cover sheets that allow easy customization for each user.

A FREE guide to a reliable Fax Pro module

Call Recording Reports

Easily manage, sort and listen to call recordings. You’re able to view your recordings by year, month and date.

  • Directly listen to and download all call recordings that exist on your system
  • Auto-archive calls recorded by Asterisk in FreePBX
  • Sort Recordings by Call Type, Source, Destination, Time, or Duration

Check out this FREE guide explaining Call Recording Reports

Q-Xact

If you’re using multiple call queues or are interested in analyzing call queues with ease, this is the commercial module for you. There are two parts to Q-Xact, templates and reports. Create a template for each queue of how you would like to analyze that particular call queue. Then run the report against any or all of your agents and queues.

Check out the FREE guide to learn more about Q-Xact

Want to learn more about other Sangoma’s FreePBX modules? Follow our next blog- Sangoma’s FreePBX Modules: Xact Dialer, Appointment Reminder, Parking Pro, Voicemail, Pin Set Pro!

Source: http://www.voipsupply.com/blog/voip-insider/sangomas-freepbx-modules2/

Publish Date: November 30, 2016 5:00 AM


2020 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
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PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
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PH: 1+480-435-9390
 



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