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VoIP Supply - ContactCenterWorld.com Blog Page 11
Recently, some of my clients showed interests in learning about Sangoma’s SIPStation. They wanted to know what it does and how they can benefit from it. So I’d like to share this with all of you who are curious about the SIPStation or are looking for an ideal VoIP service solution.
What Does the SIPStation Do?
The SIPStation is Sangoma’s SIP Trunking service that provides both Canadian and USA all-sized businesses with feature-rich telephony services using just a standard Internet connection you already have. The SIPStation also allows you to port your existing phone numbers and choose the numbers you want to represent your business nationally.
Six Biggest Benefits of the SIPStation SIP Trunks
- Save 25% or more with the Trunk Groups
The Trunk Groups are unique to Sangoma’s SIPStation that enables your company to share voice services across multiple locations and enjoy 25% savings! Check the graph below to see a comparison of your saving with and without the Trunk Groups:
2. Never Miss a Call - Failover Options
With the Trunk Groups, if a PBX at one of your location fails, your inbound calls can automatically failover to a different PBX(s) in your Trunk Group on a per phone number basis, so you will never miss a call!
3. No Contracts!
We all know that business world is dynamic and your business strategy can change at any time. With SIPStation, you are able to adjust your services at any time. No contracts required!
4. Integrated with FreePBX and PBXact
If you are using the FreePBX and the PBXact, you would love how SIPStation comes ready with all you need to work with your system and PBX routing.
5. Integrated Fax Services
With SIPStation, you will be able to send and receive faxes from a web interface or from your local fax machine with incredible reliability.
6. Inbound Numbers and Porting
Need more inbound numbers? No problem. You can add as many as you need and also port your existing phone numbers to Sangoma’s service for a simple $10 port charge and then $1 per month per DID.
Is that all? Absolutely not. Every business is different and the required features/services may vary case by case. So give me a call at 716.531.4318 or email me at firstname.lastname@example.org and I will help you narrow down the best VoIP solutions you can pick from.
Click to utilize this simple configuration tool here to estimate your phone number costs!
Also, join our webinar on September 26th at 2 pm to learn how you can take advantage of the SIPStation & FAXStation powered by Sangoma! Reserve your seat early!
Publish Date: September 7, 2017 5:00 AM
If you have a desk at work then chances are you have a phone on your desk. The kind of phone that is on your desk probably has a lot to do with what your job position and duties.
If you are working in a call center, then odds are you have an entry level phone that is equipped with just enough to get the job done. If you hold an inside sales position then you might have more of a mid-range phone. Perhaps something with programmable BLF keys or HD voice etc.
When you start to get into a job position that has an executive role, then you might have a use for a more high-end phone. A phone that is packed with features that can help you navigate through your day-to-day activities better, oh and a color touch screen too….obviously.
What would be a good example of a phone like this? Ahh, how about the Yealink T48G? When it comes to Yealink’s T4 Series, the T48G is the top of the line. It also has a 7” color touchscreen display, and just about every VoIP feature under the sun. To me, that sounds like the perfect executive phone!
But speaking of every VoIP feature under the sun, there is one thing that you are able to do on the T48S really stood out to me. Not only is this a cool and unique feature, but I feel like it can really come in handy for someone on the executive level who may be in charge of several people in the office.
What’s the feature? The Yealink T48G allows you to upload contact photos! Not only is this relatively easy to do, but it can really come in handy when trying to remember everyone you work with!
I am going to assume that everyone you work with has a company photo, you know, headshots for your website or email signature. These are great to take and upload to your phone contacts. Especially if everyone is assigned an internal extension, it may take a while for you to remember who is calling you.
Doing this can also help you put a face to a name and a face to a voice! So the next time you’re in the breakroom getting a cup of coffee, you can really impress everyone with your flawless name remembering skills.
Now, let’s move on to the how-to part of the blog and find out how to upload contact photos! It’s really quite simple, but it does involve some work on the web user interface. If this is something you need access to or help with, then just let your System Administrator know what you are trying to do, and grab some assistance! If you are able to tackle this on your own, then just follow these easy steps!
How to Upload a Contact Photo on the Yealink T48G
- Click on the Directory and then go to Local Directory
- Click Browse, and then locate a photo file from your computer
- Click Upload Photo to upload the photo
- You can click Delete Photo to delete the customer photo
Once you have your photo uploaded the next step will be to add the customer photo to the contact! Please note that the Yealink T48S only supports .png, .jpg, .bmp format files and the file size must be less than 5MB!
Now that you have uploaded your photo, all you have to do is follow these next steps and you will be on your way!
- Click on Directory and then Local Directory
- Click the desired entry you want to edit
- Select the desired photo from the pull-down list under Photo
- Click Edit to accept the change
And there you have it! Now that you have assigned a photo to your contact, when you place a call to the contact or receive a call from the contact, the touchscreen will display the contact photo! Just repeat the process to keep adding photos to different contacts!
Do you have a Yealink T48G on your desk? Do you use the Contact Photo feature? If so, what’s your experience been like? We want to know!
Publish Date: September 1, 2017 5:00 AM
When it comes to the most popular conference phones, you may think of the Polycom IP7000, the Grandstream GAC2500, or the Yealink CP860. Now, you have one more option to think about!
Yealink’s new CP960 conference phone has become a spotlight in the conference phone market since its release in June 2017. And it doesn’t just have an elegant look, it also boasts powerful features to give you all that you need for a conference meeting. But no more chatting, let’s check it out!
This “Y”-shape conference phone, which also represents the brand name “Yealink”, features an elegant design that makes it easy to pick up the audio in the room while eliminating noises with the noise-cancellation technology. With the CP960, up to five parties can join a conference call from different locations.
20-Foot and 360 Degree Voice Pickup Range
The Yealink CP960 comes with a built-in 3-microphone array and a 20-foot and 360-degree voice pickup range, providing you the best audio experience to make you feel as if all the participants are sitting across the table in person!
Yealink Pentagon Meeting Room
In Yealink Pentagon Meeting Room, you can create a meeting directly and invite or allow someone to join the ongoing meeting seamlessly. Its Active Speaker feature helps you easily recognize who is speaking during the meeting.
Two Additional CP Wireless Expansion Mic CPW90
The CP960 also has a 3.5 mm jack for optional voice output, as well as two microphones and power over Ethernet (PoE) functionality. Through the two add-on CP wireless expansion mics, the Yelaink CP960 provides long audio-capture distance at a radius of up to 20 meters without any wiring trouble. Check out the wired and wireless microphones options for the CP960:
- Wired Microphones
- Wireless Microphones
Turn the CP960 into a loudspeaker or microphone simply by pairing it with your smartphone via Bluetooth or with your PC/tablet via USB Micro-B port. And that’s not all! After successfully pairing, you can host a hybrid UC meeting with all these three devices, your smartphone, PC/tablet and IP conference phone CP960.
More Features to See:
- Optimal HD audio, full duplex technology
- Yealink Noise Proof Technology
- 20-foot and 360-degree microphone pickup range
- Two additional CP Wireless Expansion Mic CPW90
- Built-in 3-microphone array
- Based on Android 5.1 operating system
- 5-inch multi-touch screen with 720×1280 resolution
- Yealink Pentagon Meeting Room
- 5-way conference call
- Hybrid UC meeting
- Built-in Wi-Fi/Bluetooth
- Connect to PC via USB Micro-B port
Download the CP960 Datasheet Here!
Publish Date: August 30, 2017 5:00 AM
The communication expenses remain the top expense list for most of the hotel businesses despite that more hotel guests are using personal mobile devices than ever before. In order for hotels to survive and become competitive in the hospitality industry, switching to a VoIP system becomes a wise choice in terms of cost savings, work efficiency, and customer experience.
Recently, I have received some inquiries from customers about the 3CX hotel module and the Xorcom Complete Concierge. They were interested in learning about their features, highlights, and the differences between these two solutions. So, let’s dive in together!
The 3CX Hotel Module
The Hotel PBX is designed for hospitality environments which enable functions such as guest Check In and Check Out, setting guest extensions to Do No Disturb (DND), and allowing housekeeping to set room status through their phones. See the complete 3CX Hotel Module Feature list.
If you are looking for a low cost and easy-to-manage PBX solution, the 3CX Hotel Module will be ideal for you. This solution runs on mainstream operating systems with little required training and you are able to leverage existing hardware, wiring, and low cost open standard hardware. The 3CX Hotel PBX also integrates with PMS system to ensure that all staff can perform most functions within the Hotel Management Software. See a list of PMS systems that the 3CX Hotel PBX works with!
Access to 3CX Datasheet
Access to 3CX Phone System Brochure
The Xorcom Complete Concierge
Similar to the 3CX Hotel Module, the Xorcom Hotel IP PBX system also utilizes existing infrastructure and provides advanced phone features to improve the business process in the hospitality sector. The Complete Concierge PMS interface supports a wide range of PMS systems to ensure a smooth process for check-in/check-out, reporting room status and managing wakeup calls. Check out the Complete Concierge Feature List here!
With the ability to administer large numbers of analog extensions side by side with VoIP extensions and trunks, the Xorcom Complete Concierge is ideal for hotels with existing analog infrastructure to the rooms.
Access to Xorcom Complete Concierge User Guide
The 3CX Hotel Module and the Xorcom Complete Concierge both offer a variety of useful features. Use the comparison chart below to compare their similar features side by side!
Do you have more questions about the PBX solutions for the hospitality industry? Give me a call at 716-531-4318! I will be happy to help you find the best VoIP system for your business.
Publish Date: August 15, 2017 5:00 AM
If you are one of the many people who handle an overwhelming amount of incoming calls for a living then you can understand that sometimes what your phone comes with, it’s always enough.
Every now and then we think of how much easier our jobs would be if we just had a little extra help. An example would be having two monitors on your desk instead of one. Another might be having your own stapler instead of having to walk to the printer every time you needed to staple something.
All of these things are nice to have, and sure, they would help make our lives easier. But, the reality is that we can probably still do our daily tasks even without them. And if you did need them to function, then I’m sure they would be on your desk.
But what happens when what you have just isn’t enough, and adding a missing component to your work day would really speed things along, and produce greater proficiency? That’s when you decide to pull the trigger and make additions to your team’s resources.
A good example of an add-on that would help someone who deals with massive amounts of call traffic a day would be an expansion module. Let’s take the Polycom VVX400 for example. This phone is stacked with features and it has a whopping twelve line keys!
But what if twelve is not enough? And that paper sidecar is doing nothing but slowing you down? Even the people at Polycom know this could happen to anyone. That’s why they created the VVX Color Expansion Module!
If you are running short on line keys at twelve, how about 24 more?! That is what the VVX Color Expansion Module brings to the table. And if you’re still short? You can daisy chain up to 3! So if you have a Polycom VVX phone on your desk, and you think this is something you absolutely must have, the only question left is: How do I connect it to my phone?!
Well, that’s simple! Just follow these easy steps!
How to Connect the Polycom VVX Color Expansion Module to your VVX Phone
- Connect an auxiliary cable from the AUX port on the phone to the AUX IN port on the expansion module.
- The LED Lights on the module’s line keys flash red and green as the module start up.
- After the first module is on, you can connect up to two additional modules to your VVX phone.
- Information for the expansion module will display here
And that’s really it! The rest of the work is going to be in the expansions interface, and for that, you will have to contact your Systems Administrator. However, once you have the expansion module, (or modules) hooked up, you can check their status to make sure you did everything properly. You can do this by following these steps:
- Select Settings in the phone’s menu
- Under Settings, select Status
- In the Status menu, select the module you want to view
- Information for the expansion module will display here
Some of the things you will be able to see are the type of module, software version, assembly revision, and serial number.
After it’s all said and done, the bottom line is that you will now be able to manage your company’s call flow like a pro!
Do you have a Polycom VVX phone on your desk? Do you have any Color Expansion Modules attached to it? If not, what are you using? We want to know!
Publish Date: August 11, 2017 5:00 AM
If you are looking for new office phones but are keeping a budget in mind, then the new Fanvil X2P should be on top of your list.
This new release comes with everything you’d expect from a high-end model VoIP phone, for the price of an economy phone. And it looks great too!
One of the coolest things I’ve seen in a long time is that Fanvil actually swapped out the handset on this phone and gave it the ability to use a footswitch to answer and end calls! I feel like this is something that has not been done before and would be a great fit for a call center environment!
If you need more convincing, just watch this short video we put together for you!
Publish Date: August 7, 2017 5:00 AM
A while back we published this video above on setting up the Adtran Total Access 908e as an FXS gateway. To recap a little, an FXS gateway allows you to connect analog phones or stations, to a VoIP based system. It does that by providing an analog interface like an FXS port to which you connect your analog phone, and through the use of witchcraft, translates the signal from analog to digital.
To clarify a little bit more if you’re new to this technology: when we talk about analog gateways, we are generally referring to two types of interfaces, or ports; FXS and FXO.
FXS stands for foreign exchange station, but to get to the points, it’s what PROVIDES dial tone to a device like a credit card machine, fax machine, or an analog phone.
FXO stands for foreign exchange office, and RECEIVES dial tone. An example of an FXO port would be on a modem.
So say it with me, FXO PROVIDES dial tone, FXO RECEIVES dial tone. It’s Easy!
Now that we’ve gotten that out of the way, let’s talk about hotlining. Hotlining is when an FXS port automatically dials a predetermined number when off hook. You’d see this sort of setup on common are phones (door entrances, hallways, lobbies, etc.), or in elevators. The idea is simple: restrict what the user can do with the phone.
To achieve this on an Adtran Total Access 908e, it’s simple, sort of. You can configure roughly 90% of the Adtran Total Access 900 Series devices through the graphical user interface, but there are some nifty features hidden in the command line, like hotlining! The good news is configuring a hotline using the command line is about as complex putting on your own socks.
First some prerequisites:
- Make sure your dial plan is configured to accept the digits you plan on calling when your FXS port goes off hook.
- Have a trunk group also accepting the digits and have a trunk to send the call to.
- Know your current, or default passwords.
As an example, we’ll create a user “5000” and configure a hotline for that user on FXS 0/1 to dial 716-867-5309 when off hook.
- Log in and create the user: Got o Users Accounts and fill out some basic information such as first, last name, and select “Analog Station” as Phone Type. Select FXS 0/1 and click Apply.
- SSH or Telnet into the Total Access 908e and configure the hotline using the following syntax:
- Check your configuration using “show run” or “do show run”. It should look like this:
Now, when any device connected to FXS 0/1 goes into an off hook state, the Total Access 908e will dial 716-867-5309. I told you it would be easy.
To be honest, the Adtran Total Access 900 line is capable of a lot more, and it’s one of my favorite pieces of equipment. Not to overuse the term, but I consider it the true Swiss Army Knife of the telecommunications world. Learn more about it by visiting Adtran’s site, or calling VoIP Supply at 1-800-398-8647.
Publish Date: August 7, 2017 5:00 AM
Skype is nothing new to most of us. We all love how simple and straightforward Skype is. It probably only takes you less than 30 minutes from downloading to dialing your first call through Skype.
You think you already know all about Skype? Well, there might still be some features that will surprise you! Check out the 7 Skype tips and tricks in this post to see what they are!
#1 How to Make Calls from Skype Contact List
Do you know you can start a Skype call by double-clicking on a contact? Here’s how:
- Click Tools >> Options >> General Settings
- Check the box: When I double-click on a contact start a call
Pretty easy, huh?
#2 How to Hide or Show the Skype Moving Pencil
You must have noticed that when you are chatting with someone on Skype message, there’s a pencil image moving showing you that someone is editing his/her message. Not a big fan of this feature? No problem. Here’s how you can hide it and have more privacy:
- Click Tools >> Options >> IM & SMS >> IM Settings >> Show Advanced Options
- Uncheck the box: Show when I am typing
#3 How to Clear Skype Chat History
Erase your chat history in Skype is easy. Just follow these two steps:
- Click Tools >> Options >> IM & SMS
- Click IM Settings >> Show Advanced Options >> Clear History
Be aware though, once you clear your history, you can’t restore the messages! So think twice before you hit the button! You can also adjust the time frame that you want to keep your history by selecting the drop-down menu.
#4 How to Get Keyword Notifications on Skype
Too many messages that you don’t have time to read them all? Use Skype’s Keyword Notifications to get notified only when certain words are mentioned in the IM window. Here’s how:
- Click Conversation menu>> Notification Settings
- Select the radio button: Notify me only if these words are mentioned.
- Type in the keywords you’d like to receive notifications
Now you can sit back and focus on your work!
#5 How to Set Up the Caller ID on Skype
Caller ID shows your phone number when you make a call. You might want to set up this so people recognize you when you make Skype calls to landlines or mobile numbers.
- Click Skype menu >> Account. You will see a web page where you get more call related information
- Click Caller ID and select Country/Region and type in your Phone number.
- Click Verify Number.
You are all set. Test it out!
#6 How to Edit Your Last Message on Skype
Oops, made a mistake in the message that you just sent? Press the Up Arrow Key on your keyboard, Skype will automatically copy the text you sent and put in your chat box where you can correct and re-send.
#7 How to Transfer Skype Account Contacts
Need a new Skype account but feel it’s tedious to re-add in all your contacts again? Let Skype do the work for you! You can easily backup all of your contacts from the old account and simply transfer them into the new one within minutes.
- Sign in your old account. Click Contacts and go to Advanced and select Backup Contacts to File.
- Sign in your new account and click Contacts>> Advanced>> Restore Contacts from File
There you have it! Are you using any of the tricks I mentioned? What Skype features do you like to see? A hosted VoIP Service has a lot of useful and more advanced features, be sure to check it out too!
Publish Date: August 4, 2017 5:00 AM
It is hard to imagine a job that doesn’t need a phone. There are an endless amount of different and unique jobs our there, but I’m pretty sure every one of them, one way or another, needs a phone in some capacity of the business.
For this blog, I want to focus on the jobs that are not set in a cushy air conditioned office. Instead, I want to talk about the jobs that need wireless phones, or better yet, wireless VoIP phones.
What is the first job that comes to mind when you think of wireless phones? For me, I immediately thought of a construction job. Because construction can get messy, I would also have to assume that the wireless phones they are using are also ruggedized AND probably even DECT!
What kind of phone could cover all those bases? Well, I’m sure there are several. But for this blog, we are going to use the Snom M85 as an example. This is a wireless DECT phone that can take a beating and will last you a very long time.
Aside from this phone’s long range and nearly bulletproof casing, there is one weakness. This weakness is something that all phones have, their buttons. No matter how much of a beating this phone can take, if you press up against something or if you drop it down the stairs, you run the extreme risk of accidental use. Like….calling someone, paging someone, etc.
Luckily, the Snom M85 has you covered with its Automatic Keylock. This is a function that can take the frustration out of your day, and it is easy to manage.
How to Lock and Unlock the Snom M85 Ruggedized DECT Phone
If you would like to lock and unlock your phone manually every time, then all you have to do is:
- Press the star key and hold down for at least 3 seconds
- A lock symbol will appear in the top line of the display
- When pushing a button while locked, the keylock message will appear
See, that was easy! To unlock your M85 after it has been locked all you do is:
- Hold the star key down until the lock icon disappears
- The phone will then be unlocked and ready for use
That might be the easiest set of directions I have ever seen! But one more cool feature this phone has is the Automatic Keylock feature.
How to Use Automatic Keylock on the Snom M85
This will allow the phone to lock itself if it has not been used in a selected period of time. How do you set this? Again, simple! Just follow these easy steps:
- From the menu, select Security
- Then select Automatic keylock
- From there must select the number of second or minutes. Your choices are 15, 30, or 45 seconds, or 1 to 5 minutes. This will set the inactivity period before your phone locks itself
- Press the red End Call key until you return to the home screen
And that’s it! Depending on how long you selected, if your phone is not active, it will lock itself and prevent unwanted phone calls, leaving your phone off the hook, or draining the battery.
To unlock the phone after it has locked itself, just use the same manual steps and hold the star key until it unlocks.
Do you have a ruggedized wireless phone at work? Do you use the Snom M85? If not, what do you use? We want to know! Also, what How-To blogs would you like to see in the future? Let us know in the comments!
Publish Date: July 28, 2017 5:00 AM
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
In previous Mom’s calling Q&A series, we have discussed: What is the Default Password for the Grandstream UCM6204? Today, we have more new real questions and answers from VoIP users just like you.
Can I Use UCM6208 as a Backup for UCM6108?
Q: I have a UCM6108 and I want a UCM6208 as a backup. Is it easy to clone the configuration from the UCM6108 and transfer it over?
A: Yes, this will work as long as both systems are on the same firmware versions. The backup configurations will restore.
Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591
Publish Date: July 26, 2017 5:00 AM
It is hard to imagine life without Caller ID. I know I am not alone when I say that I barely know anyone’s actual phone number anymore. Once they are added to my contact list, their name is all that matters.
These days, the same can be applied to your desk phone at work, with the power of VoIP technology, you are able to use your desk phone just like you would use your personal cell phone.
Most of the time, these phones have just about every feature your cell phone has, and in some cases, even more features! I have written past blogs about IP phones having cameras, recording video, and even custom ringtones in the past, so I know the possibilities are basically endless.
But because this is a basic blog that deals with the simplicity of VoIP, I am going to use the Polycom VVX300 as an example. This is an entry-level phone, it has nothing flashy about it, but it is packed with features!
One of these features just happens to be a contact list. You are able to add phone numbers to your VVX300 phone book just like you would on your cell phone. And because we all have that one person who calls all the time, but we never want to answer, you can do more than just ignore the call like you would on your cell phone. You can have the VVX300 automatically reject the call!
How to Reject Calls from a Contact on the Polycom VVX300
To do this is simple. If you absolutely never want to take a call again from an annoying telemarketer, or say, an ex that keeps calling you at work? Then follow these easy steps!
- Select Directories from Home view, and select Contact Directory
- From your directory, use the up and down arrow keys to select the contact whose calls you want to reject, and press Info
- From the contact’s information screen, press Edit
- From the Edit Contacts screen, use the up and down arrow keys to select Auto Reject, and select Enabled, and then press Save
And, POOF! From now on, every time that contact calls your Polycom VVX300, the call will automatically go to Voicemail. The one thing this phone cannot do automatically delete your dreaded contacts Voicemails. You will have to do that manually.
Do you have a Polycom VVX300 on your desk? Do you use the Auto Reject feature? If so, who keeps bugging you? We want to know!
Publish Date: July 21, 2017 5:00 AM
The VoIP Supply Partner Program is designed to assist all of our valued partners who want to offer perfect telecommunications solutions to their clients. Whether you are looking for an opportunity to grow your business exponentially or to bring in additional income, we have the right resources to help you reach your goals!
To better assist our partners, VoIP Supply is hosting four Partner Program Webinars starting on August 16th, 2 pm. Join our webinar to explore our new partner portal and sign up to sell hosted VoIP through the CloudSpan MarketPlace! Reserve your seat now!
Attend as many as you would like as each one will be slightly different!
Why Attend the webinar?
- Learn about additional offerings for your business, recurring revenue, and the multiple providers to choose from.
- Get a quick overview of our new partner program portal where you will have access to marketing materials, training videos and much more.
- Receive leads within your region when you sign up to sell service through VoIP Supply.
Why Join our Partner Program?
- No minimum commitment
- No deal is too small or too large
- One program, multiple providers
- You are never alone!
Get everything you need for VoIP at VoIP Supply Partner Program! We hope to see you at the webinar(s)!
Publish Date: July 20, 2017 5:00 AM
Refresh by VoIP Supply offers businesses and residential VoIP users an affordable solution when purchasing VoIP equipment. With Refresh, you can get top of the line used IP Phones at the fraction of the cost of new ones. The phones are put through a meticulous 10 Step Refresh Process to make sure that the equipment works properly and looks great. To learn more about our Refresh process and to watch a video of this process in action in our warehouse, Click Here!
Check out our featured Refresh phones for this month!
The Polycom IP335 supports up to two lines and can be powered through Power over Ethernet (PoE). This entry-level phone also has wideband audio so that every call is clear. With noise and echo cancellation you’ll be heard loud and clear.
- Up to 2 lines with up to 2 calls per line
- Polycom Acoustic Clarity Technology & HD Voice
- 102 x 33-pixel graphical monochrome display
- Integrated 802.3af PoE support (no need for extra cables!)
- Dual 10/100 Ethernet ports
- Dedicated RJ-9 headset port compatible with wideband HD headsets
- Full-duplex speakerphone
- XHTML micro-browser for Web applications
The VVX500 is suitable for managers and employees who require more advanced features that facilitate multitasking and schedule-juggling. The VVX500 is an expandable office phone that integrates seamlessly with a wide range of UC environments. The VVX500 features built-in Web applications. It has a “My Info Portal,” that can display stocks, news weather and other streamed content directly on the screen display.
- 12 lines (registrations)
- Gesture-based, multitouch-capable, capacitive touchscreen
- 3.5-in TFT LCD display at QVGA (320×240 pixel) resolution, 4:3 aspect ratio
- Streaming media video playback
- Screensaver and digital picture frame mode
- On-screen virtual keyboard
- Voicemail and video mail support
- Dual USB ports (2.0 compliant) for media and storage applications
- HD Voice technology delivers life-like voice quality for each audio
- Dedicated RJ9 Headset Port
- Dual 10/100/1000 Ethernet port with PoE Support
- Codec Support: G.711 (A-law and μ-law), G.729AB, G.722, G.722.1, G.722.1C
The Yealink T42G is a beautifully designed IP Phone with a sleek look and high-end performance. This Gigabit phone features Power over Ethernet (PoE) Gigabit connectivity. The T42G supports echo cancellation and full duplex audio so that every call is crystal clear. This is the perfect phone for any size business or employee.
- Up to 12 SIP accounts
- Optima HD voice
- Dual-port Gigabit Ethernet
- 2.7″ 192×64-pixel graphical LCD with backlight
- Paper label free design
- PoE support
- RJ9 Headset Port, Headset, EHS support
- Integrated stand with 2 adjustable angles
- Full-duplex hands-free speakerphone
- Wall mountable
For more Refresh phones, check out the Refresh Phones page. If you would like to learn more about Refresh or have questions for one of our VoIP Experts, give us a call at 1-800-398-8647!
Publish Date: July 19, 2017 5:00 AM
Are you using Skype for Business? Good news! Yamaha announced that their YVC-1000MS UC Microphone & Speaker System has now been certified with Skype for Business. This certification will ensure a seamless interoperation with Skype for Business applications.
The Yamaha YVC-1000 is the latest UC communications device from Yamaha. It provides the best quality and most realistic sound, with volume levels up to 95dB. It also provides the user with HVAD (Human Voice Activity Detection) capabilities by filtering out noise automatically and only allowing for the human voices to be heard.
The YVC-1000 supports diverse connectivity in multiple ways:
- USB to PC - to support web conferencing
- Bluetooth to Smartphone - to support teleconferencing
- Audio In/Out to the Video Conference System - to support video conferencing
We are so excited to see that the YVC-1000MS made another milestone to become a truly easy-to-use solution!
Publish Date: July 19, 2017 5:00 AM
I’ll admit it. The term “Software Defined” or “SD” is as big a buzz phrase as “The Cloud.” I’m not a huge fan of buzz nomenclature, but sometimes it is the best way to describe a concept in a familiar way, especially when discussing technology. If I were playing devil’s advocate, I’d ask: Isn’t everything software defined? Yes, mostly it is, but when you say SD, or SDN (software defined networking), you imply a new iteration of conventional thinking. A new way of doing things, a more flexible, better way.
No longer are we bound to the holy gospel of Cisco, or dedicated internet circuits. We can do things with more intelligent, dynamic, and overall thoughtful methods. Gone will be the days of individually configuring routers and switches because they will all be centrally managed and monitored. Yes, Cisco already participates in SDN, but I’d argue that it’s not always affordable for the average SMB.
Software Defined WAN (SD-WAN) is a concept of centrally connecting and managing multiple sites or branches using a variety of internet connections. For example: DOCSIS (cable modem), 3G/4G, or line of sight wireless. The internet is to reduce dependency on technologies like multi-protocol label switching, which traditionally required leased lines from the same provider. If you’ve had to purchase one, you know that leased/dedicated lines are expensive. You can use SD-WAN to augment an existing MPLS connection or discard it all together which will generate significant savings for your business.
SD-WAN (also referred to as vMPLS) is a feature on services like SimpleWan and can be utilized on their cloud based controller. When you purchase a firewall from them and a subscription to their service, you achieve a single sight picture of your entire network regardless of how many branches you have. Also, I’d like to re-emphasize that SimpleWan, and subsequently SD-WAN is carrier agnostic. So, it does not matter if you have multiple locations from one end of town to the other, or from New York, to Beijing. As long as the devices can connect to SimpleWan, you have a singular infrastructure with potentially very diverse internet connection methods.
You might be thinking: Why not just use VPNs? Well, you are, but with SD-WAN you’re using a variety of technologies that perform the configuration for you, and establish redundant meshed paths that can decide which direction to send traffic based on bandwidth. Like I said before, SD is a new iteration of the conventional.
What does any of this have to do with VoIP? Well, if you’ve read ANYTHING regarding SIP and NAT, you’ve found out they don’t traditionally get along. Leveraging SD-WAN allows you to bypass any NAT traversal increasing your success with two-way audio. A SIP phone is much happier when it can talk to another local IP and the other end. I’d also be remiss in not mentioning that Quality of Service (QoS) in an integral part of SD-WAN which can prioritize voice and video applications.
Give SD-WAN (from SimpleWan) a chance if you’re considering cutting the cord from your expensive MPLS circuits. As always, thanks for reading and happy VoIPing!
Publish Date: July 17, 2017 5:00 AM