VoIP Supply - ContactCenterWorld.com Blog Page 13
November 16th, 2016, Broadvoice, a premier provider of cloud-based hosted voice, unified communications, and SIP trunking, was awarded an official NASPO ValuePoint contract by the state of Utah.
We are honored to be one of the few cloud service providers to pass the rigorous vendor selection process, which in turn will open doors to a vast array of new public sector opportunities.” said Jim Murphy, Broadvoice CEO.
The NASPO ValuePoint Cooperative Purchasing Organization are recognized as a source of highest standard of excellence in public cooperative contracting to deliver reliable, best public contracts. In the next 10 years, Broadvoice will be an approved cloud services vendor for all states that participate in the NASPO ValuePoint cloud service marketplace. We are excited to see the positive results Broadvoice will bring to all of us!
Publish Date: November 22, 2016 5:00 AM
At VoIP Supply we are always up for a challenge! Our team had to get in on the sensation sweeping the internet by posting our own Mannequin Challenge.
As you can see from our Mannequin Challenge, we’ve got skills! What we really do best is putting our skills towards helping businesses and consumers solve challenges and opportunities with VoIP.
VoIP an acronym for Voice Over Internet Protocol, is the other sensation that is sweeping the internet.
Did you know that one-third of all businesses are now using a VoIP phone system? Experts predict that in as soon as five years this will be the preferred and possibly the only phone system that businesses use.
Since 2002, VoIP Supply has delivered unparalleled service and expertise to over 125,000 customers worldwide. Featuring the most robust VoIP specific product catalog that contains over 5,000 products from over 60 of the industry’s leading manufacturers, at VoIP Supply you will find everything you need for VoIP.
As you can see from our Mannequin Challenge we are more than just a website, VoIP Supply provides you with a fully staffed inbound call center with licensed, certified and highly trained VoIP experts that can help you with any problem you might have. Whether you are a home user, business, reseller or service provider, VoIP Supply has the products, experience and expertise to make your deployment a success.
We also love going the extra mile for our customers! One of the challenges that we often hear from businesses and consumers is that they need to save money. We get it and offer VoIP solutions that offer you immediate cost savings versus traditional phone lines. The reduction of costs occurs in both your monthly recurring usage fees along with maintenance costs.
The challenge we love to help our customers meet is also in growing and improving their business. At VoIP Supply we will provide you with VoIP phones and solutions that can include call recording, on-hold music, voicemail-to-email, conference calling, video conferencing, instant messaging, call screening and call logs. We provide solutions to help make your business more scaleable. Our business phone system gives you the ability to add users very simply as your business grows.
A tremendous advantage of VoIP is that we can help you to take calls anywhere in the world…without your VoIP Phone. We can provide solutions that offer you a mobile app that will allow your business calls to be forwarded to your cell phone and more.
Click here for 7 reasons to switch to VoIP using VoIP Supply.
If you haven’t made the switch to VoIP it’s time to stop standing still! Our dedicated team of experts at VoIP Supply look forward to helping you do great things! We look forward to serving you and solving your business challenges and opportunities.
Order direct here.
Call us toll free to discuss your business and how we can customize a VoIP Supply phone system for you at (800) 398-8647.
Publish Date: November 18, 2016 5:00 AM
Today Grandstream Networks, a top name in the VoIP industry officially launched the GWN7610 Wireless Access Point.
The GWN7610 introduces Grandstream into the Wi-Fi marketplace and it also spearheads a new GWN product line from Grandstream who will be expanding with routers and access points of various deployment capabilities. Over the next year, a variety of basic, mid-range and high-end models will surface providing greater deployment flexibility.
The GWN7610 specifically can be used for multiple floor offices, commercial locations, and branch offices. It is an enterprise level AP that can be paired with any 3rd party router, but it will seamlessly pair with the upcoming GWN7000 router.
GWN7610 features high-performance 802.11ac wireless accessibility and a quality antenna that supports up to 1.75Gb per second of simultaneous throughput.
It has an extended 175-meter Wi-Fi coverage range. Since the area covered by one AP is so great, the number of access points required decreases allowing for a cost-effective deployment.
More High-End Features:
Dual-band 3×3:3 MIMO technology
Quality of Service (QoS)
Low-latency real-time applications
250+ client devices per AP
Dual Gigabit network ports with PoE/PoE+
Users of the GWN7610 can enjoy an embedded controller within the product’s web user interface that makes installation a breeze with auto-discovery and auto-provisioning of the WiFi network.
This “controller-less” based network allows each access point to independently manage its own network without needing any separate hardware or software, and without a single point of failure.
The GWN7610 AP has 1 Kensington Lock, 1 USB Port and a reset pinhole. It also has 3 tri-color LED’s for device tracking and status identification.
We are excited for the new GWN7610 as a mid-range Wi-Fi AP and anticipate more great products from Grandstream.
To find out more about the GWN7610 or to chat with us for any other VoIP need, please don’t hesitate to call us at 1-800-398-VoIP and our VoIP Solutions Specialists would be glad to assist.
Publish Date: November 15, 2016 5:00 AM
VoIP Supply has been a leader in VoIP equipment since 2004 when owner and CEO Ben Sayers realized that there was a high demand for VoIP equipment yet nowhere to purchase it. By end of year, VoIP Supply succeeded in becoming the top North American supplier of VoIP Equipment. Year over year, VoIP Supply saw an increase in business profitability and became the go to e-commerce site to purchase VoIP.
But that did not mean Ben was satisfied. Now that customers had a way to purchase new VoIP equipment, he began to think of where all of the used VoIP equipment would go as companies started to replace existing infrastructure. Moreover, Ben understood that the cost of new VoIP hardware could be a big impact to small businesses and a big purchasing decision.
With that in mind came the idea of a refurbished line of VoIP equipment that would allow customers to purchase used VoIP equipment that was still in great conditions for a fraction of the cost of new equipment.
So the team got to work. By 2010 VoIP Supply officially implemented Refresh. A way to offer customers affordable VoIP equipment that would not break the bank, and better yet, a way to offer equipment that was reliable and warranty worth.
Refresh Manager Mike Rehac expressed his thoughts on the roots of Refresh by saying,
“Our “Refresh” line was created because we wanted to meet the need for a low-cost alternative to new equipment while differentiating ourselves from the used and crummy product offerings being by our competitors.”
Rehac is in charge of anything Refresh at VoIP Supply. He makes sure that all the products are in working condition and that they look as good as new before they leave our warehouse.
“All Refresh products go through an exhaustive reconditioning process including feature/functionality testing, software upgrades, component replacement, repackaging, etc., and represent an exceptional value as they can be purchased for 25%-35% less than their new retail equivalent,” said Rehac.
Every Refresh product comes with a six month no questions asked guarantee. Customers can add an additional six months to the warranty for a minimal fee.
Refresh offers VoiP phones, switches, gateways and TDM cards as well as IP cameras.
Hand-in-hand with Refresh is our Reclaim line, of which Rehac is also in charge of.
Reclaim is our VoIP hardware buyback program that gives anyone a chance to sell their gently used VoIP equipment for a fair market value and “reclaim” a portion of their original investment.
Reclaim has a simple 5-step process to get you on the way to selling your excess VoIP equipment for more than what other popular e-commerce sites can give you. To learn more about Reclaim, click here.
At VoIP Supply, refurbished VoIP equipment is something we do well. Whether it’s buying yours through Reclaim, or selling our own, we are proud to offer solutions for reconditioned VoIP equipment. We are delighted to help businesses across the world reduce their upfront costs in VoIP deployments while assuring that these same businesses are still getting quality products that won’t disappoint.
So if you are considering outfitting your office with VoIP, don’t think twice about considering our Refresh line, trusted and backed by us 100%.
Publish Date: November 15, 2016 5:00 AM
In an age where companies are all racing to create the most seamless and quality products, one manufacturer seems to be leading the pack in the VoIP phone and PBX world. With the acquisition of FreePBX, Sangoma has created a full solution for customers, providing seamless integration along with great products.
One of the most frustrating things as a consumer is when something inevitably goes wrong, we either cannot figure out the issue ourselves or technical support constantly redirects us through many levels of support before resolving the issue, if they can.
For example, my internet connection at home went out the other day and I called the provider. They checked into a few things and escalated me into another tier of the help desk before saying it is probably my router. The router was provided by a third-party installation company so they said I need to contact them because that is the issue. I proceeded to call the third party company who immediately directed me back to the provider. This was very frustrating because both companies pointed the finger away from themselves and I was still without good WiFi. By Sangoma bringing everything under one roof so to speak, customers will not have to call one, two or three different companies when trying to troubleshoot any problems that arise.
Along with the seamless integration offered by Sangoma phones, they also come from the manufacturer with a wide array of features programmed right in the phone. These apps can be accessed directly through the phone without having to go into the PBX control panel and control the specific features. Some of the dozen or so included apps are Visual Voicemail, Conference Room and Follow Me Management and Presence.
We wanted to highlight some of the cost savings you can expect when you purchase a full Sangoma Solution.
To learn more about the Sangoma line up of phones and the functionality, please register for Sangoma’s and VoIP Supply’s co-hosted Webinar on November 22nd.
Publish Date: November 10, 2016 5:00 AM
Today, Grandstream released the replacement for their HT704 analog telephone adapter. This model will be replaced by the newer, and more sharp looking HT814.
While both models are similar in size, the HT814 does have some key upgrades that many people will be excited about.
One major upgrade from the HT704 is the HT814 is not only an ATA, but it also has a built-in NAT router. This is a big improvement off of its predecessor, and also features
upgrades such as HD Voice and dual gigabit network ports.
The HT814 has the ability to support 4 SIP profiles and has outstanding network performance for home and office use. This new ATA from Grandstream is available today!
Publish Date: November 10, 2016 5:00 AM
We’d thought we’d keep you posted on a few changes happening with Digium this Fall.
For starters, the list price on Digium’s D70 Icon Keys (1TELD071LF) has been reduced from $299 to $199. That’s the lowest it has ever be been.
The $75 instant rebate on the D70 has expired.
Now, when you subscribe to Switchvox Cloud with a 3-year agreement, you’ll get a FREE D70 versus a free D45.
You might be asking yourself, why did they do this? The reason is the stock available for the D45 (1TELD045LF) is very low and Digium will be announcing an End of Life notice in the very near future. So, if you want to get your hands on the last batch of D45’s order now!
The replacement for the D45 will be the D62 (1TELD062LF).
Additionally, the following Digium phones have been discontinued as of November 1st, 2016:
The D40 replacement is the D60 (1TELD060LF).
The D50 replacement is the D65 (1TELD065LF).
To stay updated on the latest VoIP news and updates follow us on social media and subscribe to our newsletter above!
For more information don’t hesitate to give us a ring at 1-800-398-VoIP.
Publish Date: November 7, 2016 5:00 AM
Grandstream Networks recently released new firmware for both the GVC32xx series and the IPVideoTalk Web Conferencing platform.
The new firmware added enhancements that make using IPVideoTalk even better.
One of the major enhancements is the cloud-based MCU that allows for any size plan to be used with any GVC (GVC3200 or GVC3202).
Before the update, the GVC model you chose limited your plan options. With the cloud MCU there are no longer any plan restrictions, regardless of GVC model. Even better, all GVCs now come with an automatic 3-month free trial to the Small Business Plan that begins upon completion of the GVC320x setup wizard.
Other enhancements include:
- IPVideoTalk app for iOS – Now with the iOS app, there is added flexibility. Whether you are a GooglePlay kind of person or prefer the Apple Store, you can still join a meeting from your mobile device and get all the same benefits: HD Voice and Video, Screen-sharing, Chat.
- PSTN (Landline) access for all plans – Now PSTN (landline) calling is included for all plans with PSTN numbers available for over 25 major cities internationally.
- Exportable attendee lists and chat transcripts – Now you can export your attendee list right after a meeting is over. You can also export the meeting chat transcripts for reference.
- Support for Safari and Edge (via plug-ins) – When joining an IPVideoTalk meeting from Safari or Edge (formerly known as Internet Explorer) you will automatically be prompted to download the plug-in necessary to support your browser. Once the plug-in is downloaded you’re good to go!
- What’s New in BETA: Two-way video for Google Chrome and Firefox – You can now test out the beta two-way video feature. To test this feature, join an IPVideoTalk meeting via a WebRTC browser and agree to share your PC or MAC webcam video stream. It used to be that when attendees joined the meeting via a WebRTC browser (versus joining through a GVC) only one-way video was supported. The attendee was able to see the host, but the host was not able to see the attendee. Now attendees can join through a WebRTC browser and if they have a camera on their PC or MAC, they can both see and be seen.
If you want to learn more about IPVideoTalk, the GVCs or Grandstream in general, feel free to give us a ring— we’d be happy to chat!- 1-800-398-8647
Publish Date: November 4, 2016 5:00 AM
Join us on November 22nd for an informational webinar on Sangoma’s s-Series IP Phones. The webinar will feature live demos and an opportunity for you to ask questions.
20 RANDOM WEBINAR ATTENDEES WILL RECEIVE A FREE SANGOMA s500 IP PHONE.
Sangoma IP Phones,designed exclusively for FreePBX and PBXact, are so smart you can quickly and easily use them right out of the box. With tight FreePBX integration, users can control complicated features directly from their phones. There’s no need to remember feature codes. User applications include: Call Parking, Follow Me, Do Not Disturb, Conference Rooms, Call Forwarding, Time Conditions, Presence, Queues, Transfer to Voice Mail, Visual Voice Mail, and Log in/out.
Here are some topics we will cover:
- How the Sangoma IP Phones are designed to work with FreePBX and PBXact
- Plug and play functionality with Endpoint Manager
- Zero Touch provisioning with Redirect Server deployments
Did we mention we will be giving away 20 FREE Sangoma s500 IP Phones! Join us for your chance to win!
Publish Date: November 3, 2016 5:00 AM
Replace a soon-to-be-unsupported* Cisco UC300 or UC500 system with Digium’s award-winning Switchvox UC solution and put significantly more profit in your pocket.
Cisco will end all support on the UC300 and UC500 products effective Jan 1, 2017. End of life announcement occurred mid-2013.
- What: Receive an additional 10% off the US MSRP for selected Switchvox appliances or Switchvox software downloads when sold to replace Cisco UC300 or UC500.
- When: Qualified products invoiced by a Digium authorized distributor between October 1 – December 31, 2016.
- How: Request the Cisco Replacement Promotion through your participating Digium distribution partner and receive your additional discount instantly!
Products Qualifying for the Replacement Promotion
- Switchvox 80 Appliance 1AS800010LF
- Switchvox 310 Appliance 1AS3100010LF
- Switchvox 360 Appliance 1AS3600010LF
- Switchvox SMB Software Download 1SWXSMB00DL
- Switchvox SMB Virtual Software Download 1SWXSMB01DL
- Partners must request this promotional discount directly from Digium distributors at the time an order is placed.
- The promotional discount cannot be applied to orders submitted electronically through a distributor web portal without first contacting the distributor and confirming the promotional discount.
- Neither Digium nor Digium distributors can provide promotional discounts after orders have been invoiced.
- This promotion cannot be stacked with other Digium promotions, such as Government/Education or Non-profit.
- This promotion can be used with Monster Rebate/Phone Promo, Multi-Year Renewals, Deal Registration or Select Rebates.
- Only qualified Switchvox products are eligible for the additional discount. A complete list of qualifying products and part numbers can be found above.
- This offer does NOT apply to cold spares, updates or maintenance for Switchvox, subscriptions, subscription renewals, phone feature packs, extended hardware warranties, phones or any other items that are not included on the list of qualifying products.
- The promotion applies only to new Switchvox solutions replacing existing Cisco UC300 or UC500 systems. Digium intends for the additional discount to be used as a financial incentive for the customer to replace their Cisco telephony solution. Digium reserves the right to audit promotional claims, including contacting the end user, to ensure that an above listed Cisco UC telephony solution was replaced.
- This promotional offer will be voided for any purchases where Digium has already approved a special price variance.
If you have more questions about upgrading your system, please submit a technical support ticket or contact our VoIP experts today at (866)-582-8591.
Publish Date: October 28, 2016 5:00 AM
Mitel is adding to their business class phones by launching the 6900 series IP Phones, allowing users to take full advantage of being mobile in their workplace.
The phones allow users to pair their mobile phone and with the Bluetooth interface built into the 6900’s, enabling users to handle calls from cell phones and IP calls seamlessly one one device.
The phones allow users to pair their mobile phone and with the Bluetooth interface built into the 6900’s, enabling users to handle calls from cell phones and IP calls seamlessly on one device.
THE LINE UP:
The three versions in the Mitel 6900 series are the 6920, 6930, and the executive level 6940. The 6920 has a 3.5-inch color display screen, with 18 programmable keys, LCD display and mobile device integration through a USB dongle. The 6930 has a 4.7-inch color display screen, with 72 programmable keys, and MobileLink device integration. Mitel’s 6940 is the executive level phone and it has a 7-inch touchscreen color display, Bluetooth 4.1, with 96 programmable keys, enhanced full-duplex speakerphone, and MobileLink device integration.
To learn more about these products or anything VoIP check out our website voipsupply.com.
Publish Date: October 28, 2016 5:00 AM
Yeastar has officially announced the end-of-life and end-of-service for MyPBX Standard and MyPBX U300.
Beginning today, October 27th, 2016 Yeastar will no longer service the MyPBX Standard and MyPBX U300. For those customers with active service contracts, you will still receive support from Yeastar under the terms and conditions of the contract.
EOL Product-MyPBX Standard
Suggested Alternative – Yeastar S50
EOL Product-MyPBX U300
Suggested Alternative – Yeastar S300
Did you find this article useful? Share your thoughts with us! If you have more questions for us, please submit a technical support ticket or contact our VoIP experts today at (866)-582-8591.
Publish Date: October 27, 2016 5:00 AM
News broke yesterday that the long since shut down VoIP service company TelexFree is finally being brought to justice. All of this coming after James Merrill, who was a principal operator of TelexFree, admitted to the whole organization being a 1.8 billion dollar Ponzi scheme.
After I looked into this more, I could immediately see that this would be extremely far-fetched to happen to anyone of the millions and millions people and businesses that use VoIP.
I mean, there essentially wasn’t even a VoIP service here. It was just people depositing their cash as “investors” to become “sales affiliates” to get more people to hand over their cash also become “sales affiliates”
The original investors were paid with the cash that was gained by new investors, and so on and so on; and so on.
This Ponzi scheme was targeting immigrant communities in the US who were looking to save money on international calls back home. The only problem here is that TelexFree was seeing little to no revenue coming from actual VoIP service. This includes the accounts that the investors themselves were forced to purchase.
In the end, Merrill will face up to 10 years in prison when he is sentenced next year which will remove at least one bad egg from the VoIP community.
This is a good chance to make sure that, whoever it is you are using as your VoIP service provider, is really who they say they are, and has a reputable background.
If you are unsure, or if you are just getting into the VoIP game and need some more knowledge on trusted providers, then please feel free to use us! We can certainly lend some knowledge to help make your decision. After all, we are the experts in VoIP!
Publish Date: October 25, 2016 5:00 AM
Hi everyone and welcome back to another edition of the VoIP News Update. I am not Jeff Quinn, I am Mary Cheney, Marketing Supervisor here at VoIP Supply, and here are a couple things we want to go over this week.
Today we are going to talk about the newly released Asterisk 14, and then we are going to talk about Mitel unveiling World Cloud. Lastly, we will discuss the Jabra – VXi acquisition.
Don’t forget to stay tuned, because at the end of the segment we’re actually going to be announcing the winner of the Jabra Speak.
So let’s start off with Digium announcing the release of Asterisk 14 at their AstriCon Conference in September. So this update continues on the heels of version 13, which was mainly a developer, and administrative focused update.
One if the biggest updates in version 14 is the remote media playback capability, and the fully featured media cache. This is really huge because previous versions required you to store your media locally, but now, the media can be retrieved on a remote web server at any time. How cool is that?
To read more about this update, and all the other updates that came with this version upgrade, check out the description below.
So this next update was just released a couple days ago, and this is Mitel’s World Cloud. This new platform will actually target multinational businesses, lowering international calling costs and eliminating barriers to international communication.
This launch will put Mitel’s cloud presence in more than 40 countries around the world. So, it looks like that failed merger with Polycom didn’t slow Mitel down at all.
Hey, if you want to learn more about Mitel World Cloud, check out the links in the description below.
So, lastly, we are going to talk about the Jabra – VXi acquisition. For those of you who don’t know, VXi was actually founded back in 1989. Since then, they have been the go-to choice for people who work in high-noise environments.
So, with this acquisition, Jabra instantly increases its portfolio of professional audio solutions. As a result, we expect to see an increase of size and reach of their sales team.
And now, for the moment you’ve all been waiting for. We are going to announce the winner for the Jabra Speak, which was Brandon Weber. Congratulations Brandon, way to go! We will be contacting you via YouTube to claim your prize. Good job, and thanks for commenting!
So, that’s it for this week’s VoIP News Update. As always, click the orange arrow in the corner to subscribe to our videos, and don’t forget to check out all the links in our description below about any of the things that we talked about today.
I’m Mary Cheney, Marketing Supervisor here at VoIP Supply, and thanks for watching.
Publish Date: October 25, 2016 5:00 AM
I have been using a Polycom phone for the duration that I have held this role and I must say, the features that are found in the Polycom line sets them apart from others in the market. One of the things that I like to be constantly aware of is where our daily sales are. In most places, I would have to pull a report, which takes time away from my other job functions.
One feature that I use on a daily basis is one that shows our sales totals and it even gets as granular as showing the sales of each rep on the floor. Using a VoIP phone gives you access to have all sorts of unique add-ons and features that you typically can’t get on an analog phone. My preference is the Polycom VVX 601 IP Phone and I like this phone because the ease of use, the features that come on the phone and the fact that I can always rely on Polycom.
This feature allows me great insight into how well we are doing and when I need to go motivate the team about current SPIFFs or promotions we are running to help drive more sales.
From sales and marketing teams to executives running a company, this feature along with the many you will find in the Polycom lines of phones, makes them a great addition to your business. To view the full lineup of Polycom phones please visit our Polycom phones webpage.
Publish Date: October 20, 2016 5:00 AM