VoIP Supply - ContactCenterWorld.com Blog
The RenegadePBX Pro is part of VoIP Supply’s own line of IP PBX appliances. In its 3U chassis, the RenegadePBX Pro is the largest of the Renegade bunch. It offers a scalable solution that can be crafted to meet the needs of any size business.
The RenegadePBX Pro permits users to host pretty much any platform: 3CX, Elastix, AsteriskNOW, FreePBX, Ezuce Uniteme/SIPXCom, as well as Digium’s Switchvox platform.
This PBX application can either be purchased as a blank canvas with no software integrated so that you can customize the solution that best suits your interest.
What’s even better is that the RenegadePBX Pro can be connected to any SIP trunking provider, and still gives users the freedom to connect to old legacy infrastructure via telephony card. This powerful appliance comes ready with basic call features, and provides the ability to configure up to four platforms.
Some of the features of the RenegadePBX Pro are:
- Intel i5-3550 LGA 1155 CPU
- 500GB SATA hard drive
- 4GB DDR3 RAM (Upgradeable to 16GB)
- 400W power supply
- 4 PCI slots, three PCI Express slots (One 1x PCI-E, One 4x PCI-E, One 16x PCI-E)
- Video Out (HDMI, DVI, VGA), mouse and keyboard ports
- 6 USB Ports
- Dual GbE ports
- On board audio
- 300 extensions / 100 concurrent calls (varies on configured specifications and system usage)
The RenegadePBX Pro is guaranteed to satisfy. VoIP Supply stands behind all of our products, and even more behind the Renegade line as it is our very own creation. The Renegade family offers solutions from the smallest office, to enterprise sized settings. If you’d like to learn more about the RenegadePBX Pro or any of our solutions, please call us at 1-800-398-VoIP.
The RenegadePBX Pro has been used as a fantastic solution for hosted platforms as well as on premise-deployments. To find out about some of these solutions, or to inquire about a solution of your own with the Renegade, please complete the form below.
Publish Date: May 12, 2016 5:00 AM
VoIP Supply enjoyed the great time meeting all of you who had stopped by our booths at the Small Business Expo in Miami and Chicago.
If you missed the two events in Miami and Chicago, seize the last chance! VoIP Supply is exhibiting at the Small Business Expo 2016 in New York. We are here to help with any VoIP questions and to customize the best VoIP solution for you. The event will be held at the Jacob K. Javits Convention Center | Hall 1C on June 9th from 9:30 a.m. to 4:00 p.m. VoIP Supply will be at Booth #222. The event is Free to attend. Register HERE today! Thanks to Patton and Grandstream for sponsoring VoIP Supply booth.
WHAT YOU CAN BENEFIT FROM VISITING VOIP SUPPLY AT THE SMALL BUSINESS EXPO
- Learn new VoIP solutions and services that will save you and help your business grow
- FREE CloudSpan MarketPlace Consultation which includes:
- An evaluation of your current situation
- Pricing, and solution comparisons from multiple providers
- A deep dive into what features are needed to make your business successful
- Learn about our full VoIP Bundle Solutions for your business. Click here for details.
- Network and reconnect with VoIP Supply staff
If you have any questions about the expo, please visit Small Business Expo website or contact us today at 866-582-8591 or firstname.lastname@example.org. We look forward to meeting with you all at the event!
Publish Date: May 11, 2016 5:00 AM
As many of you know, Skype service is free of charge among Skype users. Actually, until today, millions of users rely on Skype service to communicate over the internet with friends, families, and even business partners. You certainly would wonder if you could utilize Skype in your business as well. To answer that question, we first have to take a look at the pros and cons of Skype.
Skype is well known for its less expensive service and easy installation process which are the two main unbeatable advantages in the industry. The fee can be as low as $0.02/ minute for Skype and $2/ month for Skype for Business. Simply download the software, you are ready to talk!
Covering almost all basic VoIP functions that users expect, Skype satisfies VoIP users with fundamental needs. Skype for Business further expands the capabilities such as the number of attendees allowed in the same video conference to better fit for business usage. Here is a list of the unctions you can expect from Skype and Skype for Business:
- Call waiting and forwarding
- Caller ID
- Video calling and screen sharing
- SMS text messaging
You can visit Skype’s page for more detailed features and functions. To learn about the difference between Skype and Skype for Business, please refer to our blog.
It sounds great so far; however, if your business requires more advanced functions such as call return and blocking, you may want to seek for other VoIP service providers. Also, Skype doesn’t provide emergency call (911) service like many other VoIP service providers or landlines offer. Therefore, you will want to have a backup support for emergencies.
In addition, Skype for Business is designed to be used as a softphone that can only generate calls through a computer, cellphone, or tablet apps but not on a regular telephone. To have the best communication quality, certified hardware is required. Visit our store for Skype for Business equipment and Skype equipment.
Back to our question, is Skype good enough for your business? It depends on how much your business needs for VoIP. For small business with a limited budget who only expects basic VoIP functions, Skype could be a great deal. However, for larger-scaled companies and enterprises, the functions and services offered by Skype might not suffice their demands.
If you are looking for a VoIP Cloud Service provider that can meet your unique business needs, please give us a call today at 1-800-398-VoIP or fill out the form below for a free Cloud Service consultation. Our VoIP expert will evaluate your case and find you a perfect match for your business.
Publish Date: May 10, 2016 5:00 AM
There can be a lot of apprehension and uneasiness when switching to VoIP. These emotions are understandable as the dependability of businesses on their voice system is profound. A successful VoIP migration is heavily dependent on choosing the right infrastructure that will support the demanding requirements of voice. When shopping for switch infrastructure, consider asking the following questions to help you find that perfect switch you can depend on.
Is this switch “voice aware”?
Because VoIP is delay sensitive, network issues can result in poor voice quality, which can in turn hinder your business flow. For this reason, the LAN infrastructure needs to be able to recognize and prioritize voice over less important tasks. The root of prioritization is in your switch. ADTRANs NetVanta Switches offer “voice-aware” features that guarantee voice quality from your VoIP networks.
Does this switch simplify VoIP rollouts and management?
Getting started with a VoIP system calls for extensive VoIP deployment expertise, and if you don’t have the right IT support, it can become both an expensive and time consuming endeavor. ADTRAN’s NetVanta Switches make it easy to deploy and manage your VoIP setup with features that include built-in setup wizards and zero-touch phone setup so that your rollouts are faster. Moreover, Adtran switches provide comprehensive intelligence tools, on-demand reports, and powerful monitoring tools for quick trouble-shooting if issues were to arise. What is even better is that ADTRAN switches can be managed on the go from any device at anytime through ADTRAN’s cloud-managed service, ProCLOUD.
Does this switch guarantee maximum network uptime?
When choosing the right switch, this question is ideal. You need a switch that is reliable and offers enhanced features to ensure maximum uptime. ADTRAN’s NetVanta Switches meet these standards. Select switches come with surge protection and backup power options to eliminate power concerns. You can rest easy knowing that your network will remain up and running even in the event of a power outage. Moreover, the NetVanta Switches provide faster recovery from unexpected network issues by automatically backing up switch configurations to ProCloud.
When talking about the ADTRAN NetVanta Switches, the answer to all of the questions above is, Yes! NetVanta Switches offer better voice quality, they maximize up time and they are easy to set-up and manage, making them the best switches for VoIP, period. To learn more about NetVanta Switches, call us at 1-800-398-VoIP.
Publish Date: May 10, 2016 5:00 AM
VoIP Supply’s Partner Program is designed to assist all of our valued partners who want to offer the perfect telecommunications solutions to their clients. In order to give you a big picture of how our Partner Program works, we would like to break the process down into five simple steps.
STEP ONE: Briefly Understand VoIP Supply Partner Program
Visit out website and read our blog: 5 Benefits to Join The VoIP Supply Partner Program to have the basic understanding of our Partner Program and the benefits you can take advantage of. Our product offerings include hardware, VoIP service, Internet Service, and On-site implementation.
STEP TWO: Contact Us
Once you have a brief understanding of the program, simply fill out the form below or on our website, or contact Don, our Channel Manager, at 716-213-6906 to request a free consultation. Our specialists are here to help you find the option that can best fit in your business needs. Currently we have two Partner Program options available: Referral Partner and VoIP Supply Partner.
STEP THREE: Detailed Discussion
Our specialist will contact you shortly after you submit the consultation request for a further discussion. Based on your specific business demands, our specialist will guide you to the best option and discuss the flexible custom solutions you may need such as onsite installation, internet or PRI connections, etc.
STEP FOUR: Confirmation
Once you decide to join our Partner Program, you will be given the terms and condition to confirm our partnership. Read them through carefully and contact us anytime if you have any concerns.
STEP FIVE: Get On Board!
Now, you are ready to broaden your business capability and start enjoying VoIP Supply Partner Program benefits! With our industry aggressive commissions, dedicated VoIP support, and bountiful resources, we will take your business onto the next level and help you succeed.
If you are interested in joining our Partner Program or have more questions, please don’t hesitate to contact Don, our Channel Manager, at 716-213-6906 or email us at email@example.com. We are here to provide you any VoIP assistance you may need.
Publish Date: May 9, 2016 5:00 AM
For the sake of this blog post we will use the Polycom VVX 410 as an example, but most VoIP Phones all have the same steps when it comes to using your speakerphone.
On the front face of your VoIP phone you should have a button that either has the word “Speaker/phone” or an icon of a speaker. Example on the VVX 410 below.
If your phone rings, and you would like to answer using speaker phone, you can press this button. Once pressed, you will immediately be engaged in the phone call via your speakerphone (no handset required).
Once your call is complete, and you wish to hang up, simply press the speakerphone button again to end the call. If you would like to take the call off speakerphone, simply lift up the handset. This will automatically switch your call from speakerphone, to handset.
And that’s it! Very straightforward and very simple! As always, if you have any additional questions, please give our experts a call at 1-800-398-VoIP
Publish Date: May 9, 2016 5:00 AM
Tell us all about your VoIP experience.
Please share your VoIP experience below, whether it’s a certain feature you love about your phone or a pain point you have had with your VoIP service provider. The only thing we require is an email address to contact any winners.
Fill out the form below and be entered to win Plantronics Bluetooth Headsets.
What do you win!
We are not looking for lengthy responses for this contest and are more interested in your thoughts about VoIP. We will pick winners from all the entries and they will be given top of the line Plantronics Bluetooth Headsets!
We are looking forward to hearing from everyone.
Publish Date: May 5, 2016 5:00 AM
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
In previous Mom’s calling Q&A series, we have discussed: How to Program GXP2200 Expansion Module. Today, we have more new real questions and answers from VoIP users just like you.
Can I Use WiFi Phones With Grandstream UCM?
Q: Can I use WiFi phones with Grandstream UCM? Is Incom 1000G a good choice? How does it perform hold and transfer functions? How would Spectralink 8440 work with UCM system?
A: They will both work but the Spectralink 8440 will be a more expensive option. They both will perform hold and transfer functions. They can also use feature codes to transfer with the UCM which might be an easier method. There is also the Grandstream DP715 and the Grandstream DP710 if they had any interest in a DECT option that is auto-provisioned with the UCM.
Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.
Publish Date: May 4, 2016 5:00 AM
April 2015, Skype officially launched Skype for Business to replace Lync, combining features of Lync and the consumer Skype software. This announcement aroused a great deal of discussion about the upgrades, differences, and direct impacts on current Lync users. In this blog, we will share some key information that Lync users need to be aware of about Skype for Business.
Skype for Business rolled out as an update to Lync, improving the discoverability of the dial pad, access to controls and device selection interfaces. The three main benefits of this upgrade include Skype-Inspired Design, Global Reach, and Full Lync Feature set.
- Skype-Inspired Design: To align with Skype’s user experience, Skype for Business delivers familiar Skype icons for audio and video calling, a call monitor to keep active calls visible while switching between apps, as well as the integration with Skype directory. This gives the updated users the look and feel of Skype.
- Global Reach: Skype for Business enables enterprises to connect to the entire Skype network through IM, audio, and video, expanding their global reach.
- Full Lync Functionality and Simplified controls: Skype for Business keeps all the features and functionality as well as the control, security and reliability that Lync users expect. It also simplified the control and patch processes.
Can I still Use Lync Interface?
Absolutely! Administrators have the ability to control and choose when you would like to roll out the updated experience to your users. For Lync Online users with Office 365 ProPlus, Office 365 Business Premium or Office 2013, the default is the updated Skype for Business interface and for Lync Server users, Lync UI will be the default experience.
Switch back to Lync Interface
Administrators are able to adjust the setting from the new Skype client design back to the familiar Lync user interface design for their users. Click here for detailed instruction of how to switch between Lync and Skype for Business interfaces.
Upgrade to Skype for Business
You could use Remote PowerShell in Office 365 or utilize the PowerShell script provided by Microsoft to implement the migration to Skype for Business.
If you have more questions about Skype for Business, please visit our website or follow the links below for more information. You can also consult with Microsoft.
- Lync is now Skype for Business
- Switching between the Skype for Business and the Lync client user interfaces
Publish Date: May 4, 2016 5:00 AM
If the 2.8 inch color display on your new Grandstream GXP2135 is too bright or dim out of the box, then follow these quick and easy steps to adjust the brightness! Because not all office settings are the same, Grandstream has made it simple to customize this small, but important detail on your new phone.
Start by pressing the round Menu button on the front face of the phone.
Then select Preference, followed by Appearance.
Once you are there, select Idle LCD Brightness. From there, you will be able to adjust the brightness of your screen by pressing the Left and Right arrow keys.
Publish Date: April 29, 2016 5:00 AM
A study designed to identify the effect of superior noise-canceling headsets on a retailer’s inbound contact center with over 500 seats was conducted by Vidal Consulting Group. It targets headsets that are able to eliminate 90% or more of background noise and tracks certain key performance indicators from the targets.
The performance result shows a noticeable improvement in both the agent and customer experience: A significant decrease in average hold time and a meaningful increase in revenue per call.
80 agents in total took part in this case study, 40 in the Control Group, who used the same headsets throughout the study, and the other 40 in the Sample Set, who were given VXi headsets after the first 4 weeks. Half of the sample set (20 agents) were given VXi Passport 21V binaural headsets, and the other half received VXi V150 Wireless Office headsets.
The chart below presents what they found:
To have a copy of the full case study details, or to learn more about the benefits that VXi’s superior noise-canceling headsets can bring to your business, please click here.
Publish Date: April 28, 2016 5:00 AM
Are you interested in making the move to a new VoIP phone system? Do you want to get rid of those clunky old telephone lines running in and out of your building? There is no time like the present!
Save Money and Increase Workplace Efficiency with VoIP
Change within a business can be met with some resistance from fellow employees and co-workers. Current VoIP providers understand that and have created very easy to use interfaces for customers. Not only does the user experience a seamless transition over from the old phone system, but the installer or IT personnel of the office will also.
Features of a VoIP System are endless
One great feature of switching to a VoIP phone system, is that you don’t have to do it all at once, you have the option to switch portions of your phone system to VoIP.. You can then have a real trial period with VoIP to see if it’s the right choice for you.
Interested in other reasons to switch to VoIP, check out the article 7 Reasons to Switch to VoIP Service.
With a VoIP System you have choices
When switching to VoIP you have the options of two types of systems, On-Site or Hosted.
One of the main differences between the two options is that with an On-Site phone system you will need someone or a team dedicated to taking care of your VoIP phone system. All the hardware needed will be in the building with the employees. The Hosted system option allows the business to focus on their expertise while someone is taking care of any necessary issues off-site.
Interested in learning more of the Key Features of Hosted and On-Site Phone Systems?
Fill Out The Form Below To Have Our Solutions Specialists Contact You!
Publish Date: April 26, 2016 5:00 AM
Are you curious about what it is like to work in one of the Best Places to Work in WNY? Are you interested in trying out popular Voice Over Internet Protocol (VoIP) equipment? Whether you want to learn more about VoIP or you just want to have fun and network with VoIP Supply staff, now is your chance!
VoIP Supply is hosting an Open House event on May 25th at their office. This is an incredible opportunity for you and your business. It doesn’t matter if you are an existing VoIP users or VoIP beginners. Come visit VoIP Supply, one of the Best Places to Work in WNY, and learn how VoIP can save you a fortune. Register here today!
Grand Prize is a Polycom RealPresence Trio Conference Phone valued at $1,199! Must RSVP and be present at the event to win.
Date: Wednesday, May 25th, 2016
Time: 5:30 pm-8:30 pm
Location: VoIP Supply | 80 Pineview Drive, Amherst, NY, 14228
This event is free and open to public. Light appetizers and drinks will be served.
Bring Your Phone Bill For A Free Consultation
We would like to give you a free consultation based on the phone bill you bring to us and evaluate how much you can save for you. On average, our VoIP specialists can save customers 23% off their monthly bill. So, what are you waiting for? Prepare your phone bill and register now!
What Else Can I Expect From The Open House Event?
Here we provide a list of the things you can expect from the Open House event. You are welcome to participate the parts that interest you.
- Free VoIP Consultation
- 30 -minute Presentation: VoIP Introduction
- VoIP Supply Office and Laboratory Tour
- Try out Popular VoIP Equipment
- Polycom Giveaways
- Delicious Foods and Drinks
- Network with VoIP Supply Staff
- Register and Present to Win Polycom RealPresence Trio Worth $1,199!
If you are interested in attending VoIP Supply Open House event, please fill the form below to register. We look forward to meeting with you!
This event is sponsored by Polycom.
Publish Date: April 26, 2016 5:00 AM
It all started a decade ago when Skype blurred the boundary between international and domestic communications. Today, Skype has been used by over 300 million people all over the world, creating unprecedented bonds among people.
Well, that’s not the end of the story. Skype has further reached out to the business market, focusing on business communication tools people use at work. So, how is Skype for Business different from Skype? Let’s look from three main aspects: Capability, Cost and Security.
Skype v.s. Skype for Business
Both Skype and Skype for Business allow users to message, share files, and video chat. Simply install the software and prepare the required hardware, you are ready to chat! The difference is the number of people you are allowed to meet up simultaneously. While Skype allows you to have up to 25 people on group calls with 10 people video enabled, Skype for Business has the ability to raise the limit up to 250 people!
Skype is free among Skype users but calls to and from landlines, VoIP cloud services and mobiles are not free. Although they require Skype credits, many less expensive call plans are available for you to avoid hefty international call charges.
Skype for Business is not free in all cases. There are two basic plans available:
- $2/ month per user with an annual commitment
- $5.50/ month per user with an annual commitment
The cost of Skype for Business varies case by case, we encourage you to consult with Microsoft for a proper calculation. Visit our website for more detailed information.
Both Skype and Skype for Business offer privacy settings that protect your account from being disturbed by scammers. In most cases, your account is secure and it requires some effort for criminals to invade. However, Skype for Business allow you to have better controls. In addition to the authentication and encryption for producing and archiving private communications, it also allows Skype providers to control their guests’ accounts. They can easily disable or enable certain functions or calls to make the communication more efficient.
Depending on your needs, Skype for Business could be a cost-effective substitute for other VoIP services considering the functions and costs. If you are interested in learning more about Skype and Skype for Business, please visit our website, or Skype’s website or simply give us a call at 1-800-398-VoIP, Our VoIP experts are here to help and will be happy to assist you with any questions you have!
Publish Date: April 26, 2016 5:00 AM
A common question we often hear from our customers is whether the VoIP network stays up when the power is down. My quick answer is no, unless you have another backup plan. But don’t panic! As long as you are well-prepared, your VoIP phones can be as reliable as landlines.
Acting like the heart of VoIP phones, VoIP network is no doubt an indispensable element for making VoIP calls. Here’s a list of solutions that will help tackle the power outage issue.
Solution 1: Prepare softphones on Battery-Powered Devices
The world has gone mobile. Most of our laptops, cell phones, and tablets run on their battery power. VoIP phones on those mobile devices will still work fine without AC power when you experience power outage.
Solution 2: Get The Backup Power Supplies (UPS) Ready For All The Required Elements
Make sure you have backup power supplies to support your VoIP network when the power is out. The required elements of a VoIP network that need a power supply include LAN switches, routers, firewalls, and other connection devices. With the proper backup power supplies, you will stay connected to the Internet even during a power outage. Usually these two backup plans are sufficient enough to avoid a VoIP network interruption. However, if your internet service provider experiences a power outage, then none of your VoIP phones will work, even with the additional power supply. In this situation, you can only make calls using a standard landline.
Solution 3: Keep Your Landline Service Available
Calls can still be placed over landline when the power is down. Landlines pull power through phone lines so they can work without extra electricity.
What is your solution for the VoIP network when the power goes out? Do you have more questions waiting for answers? Please utilize the comment box below or give us a call today at 1-800-398-VoIP or email at firstname.lastname@example.org We will be excited to hear what you have to share!
Publish Date: April 22, 2016 5:00 AM