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VoIP Supply - ContactCenterWorld.com Blog Page 20
Mitel is adding to their business class phones by launching the 6900 series IP Phones, allowing users to take full advantage of being mobile in their workplace.
The phones allow users to pair their mobile phone and with the Bluetooth interface built into the 6900’s, enabling users to handle calls from cell phones and IP calls seamlessly one one device.
The phones allow users to pair their mobile phone and with the Bluetooth interface built into the 6900’s, enabling users to handle calls from cell phones and IP calls seamlessly on one device.
THE LINE UP:
The three versions in the Mitel 6900 series are the 6920, 6930, and the executive level 6940. The 6920 has a 3.5-inch color display screen, with 18 programmable keys, LCD display and mobile device integration through a USB dongle. The 6930 has a 4.7-inch color display screen, with 72 programmable keys, and MobileLink device integration. Mitel’s 6940 is the executive level phone and it has a 7-inch touchscreen color display, Bluetooth 4.1, with 96 programmable keys, enhanced full-duplex speakerphone, and MobileLink device integration.
To learn more about these products or anything VoIP check out our website voipsupply.com.
Publish Date: October 28, 2016 5:00 AM
Yeastar has officially announced the end-of-life and end-of-service for MyPBX Standard and MyPBX U300.
Beginning today, October 27th, 2016 Yeastar will no longer service the MyPBX Standard and MyPBX U300. For those customers with active service contracts, you will still receive support from Yeastar under the terms and conditions of the contract.
EOL Product-MyPBX Standard
Suggested Alternative – Yeastar S50
EOL Product-MyPBX U300
Suggested Alternative – Yeastar S300
Did you find this article useful? Share your thoughts with us! If you have more questions for us, please submit a technical support ticket or contact our VoIP experts today at (866)-582-8591.
Publish Date: October 27, 2016 5:00 AM
News broke yesterday that the long since shut down VoIP service company TelexFree is finally being brought to justice. All of this coming after James Merrill, who was a principal operator of TelexFree, admitted to the whole organization being a 1.8 billion dollar Ponzi scheme.
After I looked into this more, I could immediately see that this would be extremely far-fetched to happen to anyone of the millions and millions people and businesses that use VoIP.
I mean, there essentially wasn’t even a VoIP service here. It was just people depositing their cash as “investors” to become “sales affiliates” to get more people to hand over their cash also become “sales affiliates”
The original investors were paid with the cash that was gained by new investors, and so on and so on; and so on.
This Ponzi scheme was targeting immigrant communities in the US who were looking to save money on international calls back home. The only problem here is that TelexFree was seeing little to no revenue coming from actual VoIP service. This includes the accounts that the investors themselves were forced to purchase.
In the end, Merrill will face up to 10 years in prison when he is sentenced next year which will remove at least one bad egg from the VoIP community.
This is a good chance to make sure that, whoever it is you are using as your VoIP service provider, is really who they say they are, and has a reputable background.
If you are unsure, or if you are just getting into the VoIP game and need some more knowledge on trusted providers, then please feel free to use us! We can certainly lend some knowledge to help make your decision. After all, we are the experts in VoIP!
Publish Date: October 25, 2016 5:00 AM
Hi everyone and welcome back to another edition of the VoIP News Update. I am not Jeff Quinn, I am Mary Cheney, Marketing Supervisor here at VoIP Supply, and here are a couple things we want to go over this week.
Today we are going to talk about the newly released Asterisk 14, and then we are going to talk about Mitel unveiling World Cloud. Lastly, we will discuss the Jabra – VXi acquisition.
Don’t forget to stay tuned, because at the end of the segment we’re actually going to be announcing the winner of the Jabra Speak.
So let’s start off with Digium announcing the release of Asterisk 14 at their AstriCon Conference in September. So this update continues on the heels of version 13, which was mainly a developer, and administrative focused update.
One if the biggest updates in version 14 is the remote media playback capability, and the fully featured media cache. This is really huge because previous versions required you to store your media locally, but now, the media can be retrieved on a remote web server at any time. How cool is that?
To read more about this update, and all the other updates that came with this version upgrade, check out the description below.
So this next update was just released a couple days ago, and this is Mitel’s World Cloud. This new platform will actually target multinational businesses, lowering international calling costs and eliminating barriers to international communication.
This launch will put Mitel’s cloud presence in more than 40 countries around the world. So, it looks like that failed merger with Polycom didn’t slow Mitel down at all.
Hey, if you want to learn more about Mitel World Cloud, check out the links in the description below.
So, lastly, we are going to talk about the Jabra – VXi acquisition. For those of you who don’t know, VXi was actually founded back in 1989. Since then, they have been the go-to choice for people who work in high-noise environments.
So, with this acquisition, Jabra instantly increases its portfolio of professional audio solutions. As a result, we expect to see an increase of size and reach of their sales team.
And now, for the moment you’ve all been waiting for. We are going to announce the winner for the Jabra Speak, which was Brandon Weber. Congratulations Brandon, way to go! We will be contacting you via YouTube to claim your prize. Good job, and thanks for commenting!
So, that’s it for this week’s VoIP News Update. As always, click the orange arrow in the corner to subscribe to our videos, and don’t forget to check out all the links in our description below about any of the things that we talked about today.
I’m Mary Cheney, Marketing Supervisor here at VoIP Supply, and thanks for watching.
Publish Date: October 25, 2016 5:00 AM
I have been using a Polycom phone for the duration that I have held this role and I must say, the features that are found in the Polycom line sets them apart from others in the market. One of the things that I like to be constantly aware of is where our daily sales are. In most places, I would have to pull a report, which takes time away from my other job functions.
One feature that I use on a daily basis is one that shows our sales totals and it even gets as granular as showing the sales of each rep on the floor. Using a VoIP phone gives you access to have all sorts of unique add-ons and features that you typically can’t get on an analog phone. My preference is the Polycom VVX 601 IP Phone and I like this phone because the ease of use, the features that come on the phone and the fact that I can always rely on Polycom.
This feature allows me great insight into how well we are doing and when I need to go motivate the team about current SPIFFs or promotions we are running to help drive more sales.
From sales and marketing teams to executives running a company, this feature along with the many you will find in the Polycom lines of phones, makes them a great addition to your business. To view the full lineup of Polycom phones please visit our Polycom phones webpage.
Publish Date: October 20, 2016 5:00 AM
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
In the previous Mom’s calling Q&A series, we have discussed: UCM 6102: Do I Need a Different Configuration to Backup? Today, we have more new real questions and answers from VoIP users just like you.
How Do I Keep all the Call Recordings on UCM 6102?
Q: If I want to keep all the call recordings on UCM 6102 do I just swap out the SD cards as they get full? And how much recording time can each SD hold?
A: Saving calls records and how many would depend on the size of the SD card you would use. There is 1,024MB in 1 GB and each recording, let’s say a 1-hour call would be around 20mb. They can keep the recordings on SD cards and just substitute new cards as they become filled.
Did you find this article useful? Share your thoughts with us! If you have more VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866)-582-8591.
Publish Date: October 19, 2016 5:00 AM
If you currently do not have the latest version of the Switchvox server (6.3 or later) then now is a better time than ever before to upgrade.
Digium is planning to release a new version of the Switchvox Softphone App for iPhone. This update will move the app to 3.0 and will need the latest version of Switchvox for it to be supported.
Updating to Switchvox 6.3 will not only allow you to run Switchvox Softphone App 3.0 smoothly, but it will also be able to support previous versions of this app as well.
The new version of this app will provide a better user experience by having better call handling so that Switchvox calls are not interrupted by an incoming iPhone call, and will also have improved communications with the Switchvox Server. This will help save on data and battery life.
Switchvox 6.3 or later will be required to run the latest version of the Switchvox Softphone App for iPhone.
Publish Date: October 17, 2016 5:00 AM
Jabra announced just this morning that they have acquired VXi Corp, which also includes the BlueParrott brand.
VXi was founded in 1989 and is one of the top leaders in professional headset solutions. VXi is most known for their noise suppression technology, and have a big presence in communication environments that experience high levels of background noise.
Perhaps one of VXi’s most popular line of headsets is their BlueParrott line. These headsets are preferred for truck drivers, and people who spend most of their workday on the road because of its ease of use and noise cancellation.
Jabra instantly increases its portfolio of professional audio solutions with this acquisition and expects to see an increase in the size and reach of its sales team as a result.
Publish Date: October 13, 2016 5:00 AM
Revolabs announced on October 4th that their FLX UC 1000 and UC 1500 conference phones are now able to work with BroadSoft, who is the leading provider of unified communications and collaboration services.
These conference phones can be easily added to an existing Broadsoft network and automatically configured to work through plug-and-play provisioning.
For more information on Revolabs and their devices Click Here!
Publish Date: October 7, 2016 5:00 AM
In May of 2016, VoIP Supply donated 1,669 lbs. of electronic equipment through the 2016 e-Scrap 4 Camp fundraiser hosted by Sunnking, a electronics recycling center.
This recycling effort contributed to a total donation of $11,219.94 to Camp Good Days & Special Times. They are a non-profit organization that provides children with cancer the opportunity to come together in a residential camping experience to be with the ones who truly understand what they have been through – other children with cancer.
As a B Corp, VoIP Supply follows the rigorous standard of social and environmental performance, accountability, and transparency. We joined Sunnking’s recycling effort in 2012 and have been collecting and donating electronic equipment since then.
“We are proud to be part of the recycling movement, keeping electronic waste out of landfills,” said Ben Sayers, Founder and CEO of VoIP Supply “Thanks to Sunnking and Camp Good Days for giving us the chance to give back to the community.“
Have some Electronics to Recycle?
VoIP Supply now collects old electronics from the public all year round. If you’d like to contribute, please contact us at 1-800-398-VoIP to schedule a time to drop off your obsolete electronics.
The acceptable materials for recycling include computers (desktop & laptop), monitors, cables, printers, gaming devices, and more.
Download a list of Acceptable Materials
Please also note that we can’t accept the following materials.
Publish Date: September 27, 2016 5:00 AM
VoIP phones nowadays do a really good job as far as labeling what buttons do what, but have you ever wondered if a single button could have more than one function? Well, I am about to let the cat out of the bag, and tell you what they most certainly can!
The majority of VoIP phones you will see today have what are called Navigation Keys. These are usually a set of arrow keys that allow you to navigate through your options if you do not have a touch screen. If you are not familiar with this set of buttons, then check out the picture below.
Oftentimes, these keys can serve more functions than just a simple left, right, up, and down. For this blog, we will use the Grandstream GXP1615 as an example of what else these buttons can do.
When your phone is idle, hitting the UP arrow key will actually allow you to view your missed calls! This is a great feature to have, and will save you from having to navigate the menu to see what calls you have missed!
Also, while your phone is idle, hitting the DOWN key will allow you to see a list of numbers that you have dialed. This is really nice, especially if you frequently dial the same number. Ultimately, this will save you from having to go into your contacts list, and is a much better option than dialing that number over and over again.
Lastly, hitting the RIGHT arrow key will access a list of phone numbers that you have answered! This can be a fast and easy way to call someone back that you just got off the phone with, or if you need to pass along a message, but forgot to take down the callers phone number.
So, the lesson today is to never judge a button by its icon. You never know what else they might be able to do to make your job easier. And now that you have the inside scoop, you will be lightning fast in the office and impressing your coworkers in no time!
Publish Date: September 26, 2016 5:00 AM
Recently I have been thinking about how to explain what exactly a session border controller (SBC) is and why it’s so important to have. It has been difficult but I always find that a good analogy does the trick and that is when an air traffic controller popped into my head.
There are some major features and aspects of a session border controller that I wanted this analogy to cover. Let’s get right into it and you can be the judge if the analogy fits!
Keep yourself safe from hackers
The first aspect of a session border controller is SECURITY. An SBC is basically a firewall that is optimized for VoIP traffic. The SBC can make sure that any incoming SIP trunks are the proper ones and don’t allow for any attacks. Your VoIP system can be intruded by hackers who will than make multiple long distance calls skyrocketing your bill.
These attacks normally happen outside of normal business hours. Your SBC will block these attacks so you don’t have to be on 24 hour watch.
How does this relate to Air Traffic control?
You want to be assured that traffic is properly monitored at both ends of your flight! An air traffic controller only allows in planes that are supposed to be landing at that location, at that time. They keep the airport secure and make sure everything’s running smoothly. There is an air traffic control at every single airport and some are larger than others, but each airport has one. You need an air traffic controller at your site also.
Your service provider will be secure at their end but you need to be secure at your end. Don’t forget to have air traffic control at your airport.
Keep everything secure with the best SBC for your size office.
Keep track of what is coming in and out of your VoIP System
An air traffic controller keeps records of what airline are leaving and when. With multiple airlines using the same airport you need a good way to keep track of who is doing what and when.
An SBC is able to understand and tell you where problems are coming from. When you have an issue with your phone system there are basically three places the issue could be coming from, your VoIP Service provider, Internet provider or the VoIP hardware. When your phone system has issues the last thing you want to be doing is calling all three of these providers and having them tell you it not them it is something else.
With an SBC, you have records of all the traffic and that helps to narrow down the problem for all parties involved. It isn’t about pointing fingers here, it is about saving you time and aggravation. Once the problem has happened let’s get it fixed first and then decide if bigger changes need to happen.
Did my analogy work for you?
Hopefully, this analogy gives you a better idea of why you need an SBC for your VoIP System.
Please comment below and let me know if you agree or disagree with me. I’m always up for some constructive criticism!
Publish Date: September 26, 2016 5:00 AM
As a VoIP consultant, I get a lot of calls from customers each day asking for recommended solutions that can fit the needs of their business.
Recently, I have received questions from customers using Polycom VVX phones in loud work environments such as warehouses, restaurants and machine shops, where they can’t hear the ringtones, resulting in missing important calls. If you are facing the same issue, you may find the following solution useful.
Hear Loud and Clear with the Algo 8180 Alerter
To reduce the missed calls in a noisy or large site, we recommend you use this straightforward solution – The Algo 8180 Audio Alerter with the Algo 1506 Polycom Ring Detector.
The Algo 8180 is a SIP compliant PoE speaker designed for voice paging, loud ringing, and emergency notification.
With its high-efficient amplifier and loudspeaker, the Algo 8180 is able to generate 8 times louder tone than a normal telephone ringer.
The Algo 8180’s most useful features include:
- Dual purpose loud ringing and talkback voice paging
- SoudSure ambient noise compensation adjusts output for noise level
- Selectable alert tones
- PoE eliminates local power supply
Instead of adding an extension or “seat” to the noisy site, you can simply pair the Algo 8180 with the Algo 2506 detector which detects the audio from the headset jack and actives 8180 alerter directly without using SIP.
A basic, common setup is to have the Algo 2506 detector connect to both your Polycom VVX phone and the Algo 8180 audio alerter. When an incoming call is received by the Polycom VVX phone, the detector will trigger the audio alerter to amplify the ringtone.
You can also add an optional visual alerter or a horn speaker to work with the 8180 Audio Alerter. In this way, even when you can’t hear the ringtone, you can “see” it.
What’s your solution of using Polycom VVX phone in a loud environment? We want to know!
Follow the links for more information:
The Algo 2506 User Guide:
The Algo 8180 Product Sheet:
Publish Date: September 26, 2016 5:00 AM
Cisco IP Phones are known for their functionality and user-friendly design. A lot of professionals and managers enjoy Cisco phones’ advanced features such as the high resolution color displays and video support with touchscreen access.
To optimize your use of Cisco phones, selecting a headset that can work seamlessly with it is a must. Here, our VoIP experts made it easier for you by listing out the best headsets to pair with your Cisco phones.
Featuring three wearing styles and up to 350 feet wireless range, the CS540 is one of the lightest DECT wireless headsets on the market. Its streamline design and reliable performance attract customers looking for hands-free solutions.
One-touch controls, energy efficiency power management, simple plug-and-talk installation – the CS540 gives you all you need.
Jabra PRO920 is another great solution that works perfectly with Cisco desk phones. If you are searching for a solution for all-day use, you would like this PRO920’s soft, comfortable design.
Its enhanced ergonomics prevent neck strain caused by pressing a phone to your ear for long periods. The SafeTone technology even ensures that your ears only receive safe average sound levels, protecting your hearing.
With crystal clear sound, noise-cancelling microphone, mono/ duo speakers and other advanced features, Jabra PRO920 gives you all the essential functions you need in a simple design at a reasonable price.
VXI UC ProSet 21P DC
If you’d like to use your headset on multiple devices or communication platforms, consider VXI UC ProSet! This solution is ready to use with your Unified Communication system.
Our customers love the lightweight, ergonomic design for all day use and the interchangeability with other headset brands, enabling you to maximize your existing equipment investment.
That’s not all. The robust, high-quality construction and wide-band audio make VXI UC ProSet a great addition to your communication system that you won’t want to miss.
What’s your favorite headset to use with Cisco phones? Do you have any recommended solutions? Leave a comment below to share with us!
Publish Date: September 23, 2016 5:00 AM
Digium Switchvox has announced the latest firmware release of Switchvox 6.3.2
Switchvox 6.3.2 is currently available to all on-premise users and has fixed the following bugs:
- The Contacts App now correctly offers Transfer to external phone numbers on a contact detail screen.
- The phone no longer experiences an error fetching configuration under certain rare circumstances.
- The phone now correctly updates under certain circumstances where changes are made in Switchvox.
For more information regarding Digium Switchvox click here.
Publish Date: September 22, 2016 5:00 AM