VoIP Supply - ContactCenterWorld.com Blog Page 24
When it comes to a business phone system there are two parts of the puzzle; VoIP hardware and VoIP service. We made sure we can provide you and your customers then entire solution.
Hardware! Hardware! Hardware!
With VoIP phone systems there are many aspects to to be offered to each deployment. It isn’t just an IP PBX and a VoIP phone attached to it. There are plenty of other hardware aspects needed along with VoIP hardware that enhances the communication system experience. Some other hardware appliances that VoIP Supply can offer are:
- VoIP Headsets
- VoIP Adapters
- VoIP Gateways
- IP Paging
- IP Cameras
- Networking Equipment (including switches)
Every phone system deployment is different and will have different features or aspects that are necessary. At VoIP Supply we partnered with over 50 manufacturers within the VoIP marketplace. Some of these manufacturers include:
- Advanced Network Devices
- And plenty others…
Don’t forget about the phone service
The other half of the phone system is the VoIP service. We have strategically partnered ourselves with multiple service providers to ensure each and every deployment is the right fit. Our Solutions Specialists are trained and continue to receive updated education on the service providers within the CloudSpan MarketPlace.
In line with VoIP Supply’s motto of offering the customer choices, our MarketPlace allows you to tailor a business phone system to meet the needs of your business. We make sure the steps to getting the best VoIP service are simple and easy for you.
Don’t get stuck paying for features you don’t need?
There are features that come standard with VoIP service providers and then there are add on modules that could possibly increase your workplace efficiency. Once you know exactly what you want to accomplish with your new business phone system then our solution experts will tailor a monthly plan that fulfills your needs.
Interested in Partnering with us?
Access the Partner Program page to sign up and for more details.
Publish Date: June 15, 2016 5:00 AM
Our tech support team at VoIP Supply offers great pre- and post- sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
In previous Mom’s calling Q&A series, we have discussed: How Do I Register Cisco Phones on Switchvox Device. Today, we have more new real questions and answers from VoIP users just like you.
How to put a call from cordless phone on hold and pick up from the base phone?
Q: Is is possible to have a cordless phone (Panasonic KX-TGP600) tied to a based phone where you take a call on the cordless phone and put the call on hold and see the call on hold on the based phone to access the call?
A: You can use park zones in most phone systems to place a call on a system with “hold” and then pick up the call on the park zone. A desk phone can usually have a key that is lit or unlit based on if there is a call on park. With an Asterisk system, you could transfer the ball between phones with a transfer button or dial ## for a blind transfer. You can also park the call like I mentioned above. You would need to add a BLF (busy lamp field) on your Polycom for the park zone.
Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591
Publish Date: June 15, 2016 5:00 AM
Are you interested in learning more about VoIP but just can’t spend that much time on reading and researching? Are you looking for a quick way to catch what’s going on around the VoIP world? VoIP Supply’s YouTube channel has exactly what you need.
VoIP Supply has been continuously providing videos on a wide range of topics to help the public gain VoIP knowledge more efficiently and effectively. With our channel, you are able to absorb the latest VoIP product information within just few minutes. Here’s a list of the main topics you can expect:
- VoIP Supply Product – New products release
- Unboxing – What comes with the products
- Getting Technical – Delve into VoIP technical details
- Solving Problems – VoIP Q&A
- Inside VoIP Supply – Who is VoIP Supply? What makes us who we are.
Why Subscribe to VoIP Supply’s YouTube Channel?
In order to fully utilize VoIP Supply’s YouTube channel, we encourage you to subscribe to our channel. Let’s take a look at some of the benefits you can enjoy when you subscribe!
Follow VoIP Supply’s videos
You will receive notifications via email when we release new videos, which means more time to focus on getting your real business done.
Stay connected easily
Simply hover over the left sidebar of your YouTube homepage, you can access to our channel quickly. You are also able to connect to the related channels from our page; the best way to expand your network and stay in touch with what you care about.
Good resource for your customers
Our channel is also a good resource to help your customers learn VoIP products. Don’t have time to make your own videos? Share our videos on your blog and website!
Stay up-to-date with VoIP knowledge
Building up VoIP knowledge can be easy as one-two-three. Subscribing to VoIP Supply’s channel helps you stay up-to-date with VoIP knowledge without delay.
So, why wait? Subscribe and follow our videos today!
Publish Date: June 14, 2016 5:00 AM
Everyday we are looking for ways to work more efficiently and grow our businesses. With the multitude of web collaboration tools and analytics offered from VoIP service providers you’re able to gain this with your communication system.
Be in the room without being in the room!
Communication within business is crucial to the longevity of the company. One tool that sticks out is video conferencing. There are VoIP phones out there that support video right from your desktop. When you’re able to see co-workers and customers it increases the relationship between them and in turn building trust.
Seamless transfer between devices
Most VoIP service offerings allow you to download a softphone app to your phone and make calls via your mobile device. These apps are normally included and free with your VoIP system.
Instead of waiting to take a call when you get to the office, you now have different options. While driving in to work you need to take a call via your mobile device. When you arrive in to your office you can seamlessly transfer this call over to your deskphone without the person on the other end knowing. Most of the VoIP phones offer Bluetooth capability allowing you to use the same headset with your cell phone and deskphone.
Analytics at your fingertips
The path to success can’t be measured by just one thing you need to do everyday. With analytics you’re able to measure all types of activities and have them instantly available to you.
With real time analytics you can see what patterns are occurring day to day and make adjustments where necessary.
Competition amongst team members
A healthy competition between co-workers and team members can generate profits for the company. With analytics you’re able to track each employees activity and have it be updated in real time. This will allow everyone to see who is winning or losing and begin to generate more activity throughout the day.
Employees who are more engaged each and every day show higher profitability and a lower turnover rate.
If you’re interested in implementing these communication features to your business phone system please contact our Solution Specialists at 1-800-398-8647 or firstname.lastname@example.org.
Publish Date: June 13, 2016 5:00 AM
When you know someone is unavailable, you don’t want to transfer your customer to a ringing line and make them wait to leave a voicemail.
With the Yealink T46G, you don’t have to! When transferring a call, you would typically hit the Transfer button on the front of the phone, dial the extension and then hit the Transfer button again. Doing this will connect the number to the extension you have dialed.
In the case where you know no one will be on the other end, you can let your customer know that they will be put straight through to voicemail by adding this one simple step.
After hitting the Transfer button, press the (*) button before entering the extension. After doing this, hit the Transfer button once more, and the line will be connected to that extension’s voicemail.
Example: Transfer > *123 > Transfer
Click here for more information on the Yealink T46G
Publish Date: June 13, 2016 5:00 AM
As the first certified B Corporation in Western New York and in the telecommunications industry, we are dedicated to being a sustainable business that minimizes negative impacts on the environment.
Many of you may think it’s expensive to go green; the truth is, there’s a lot of inexpensive, easy ways to do it. What’s even better is that you might be able to save some money from doing that! Let’s learn how VoIP can help your business go green and increase savings.
#1 Refurbished VoIP Phones keep old phones out of landfills
Refurbished phones reuse resources and keep old phones out of landfills. With VoIP Supply Refresh product line, you can easily go green and reduce VoIP cost without sacrificing quality. Our Refresh Phones have undergone through an exhaustive 10 step reconditioning process to ensure that the refreshed phones are functioning as if they were brand new.
If you are just about to get rid of some used and excess VoIP equipment, you can also utilize our Reclaim Equipment Buyback Program to sell off your VoIP equipment and receive fair market value.
#2 Efficient communication reduces paper waste and chemical release
Unified Communication integrates and synchronizes a variety of communication services such as instant message, email, audio and video conferencing, and other applications. With integrated communications, we minimize the needs of printing paper and complicated wiring system that may release chemicals back to the soil.
#3 Remote working reduces energy consumption
VoIP systems have a lot of features like video conferencing and virtual extension that make it very easy to stay connected with your work no matter where you are; which means less commuting, less exhaust and carbon emissions, and higher efficiency as you can work almost any time, any where.
VoIP is a great choice for Business looking to save more operating costs, travel costs, and energy while being eco-friendly sustainable corporations. For more information about VoIP system, please contact our VoIP solutions specialists at 1-800-398-VoIP or email at email@example.com
Publish Date: June 8, 2016 5:00 AM
Polycom RealConnect for Skype for Business is a pioneer technology that integrates multiple video systems. It has been continuously simplifying and innovating new features to give users a seamless communication experience.
One of the RealConnect’s features is One Touch Join, which brings all video meeting attendees together through click to join across devices. Both Skype for Business users and participants using different video vendors can connect to video calls with just a simple click.
With this feature, there’s no need to learn complicated dialing codes and various platforms, which means saving more time and energy to put back to business development!
Learn more about One Touch Join.
Publish Date: June 8, 2016 5:00 AM
Whether you are a large enterprise or a small startup, maximizing cash flow is usually a common, primary goal for your business. To achieve the goal, you would need to optimize your order management to set up seamless order flows and eliminate bottlenecks in the process. That’s where a fulfillment solution comes into play.
A fulfillment solution helps a business enhance operational efficiency and increase customer satisfaction through comprehensive planning. The process of building an order fulfillment system is very complex and time consuming as it generally involves choosing warehouses locations, reckoning the inventory turnaround times and provisioning services.
Professional companies specializing a fulfillment solutions can save you the hassle while providing you top-notch services and benefits to grow your business exponentially. With existing warehouses and logistics, fulfillment professionals are able to ensure you a seamless workflow from ordering to delivery, allowing you to lower operational costs, lower inventory and be more responsive, which lead you to your ultimate goal- increasing business cash flow.
VoIP Fulfillment by VoIP Supply
VoIP Supply has been successfully completing VoIP fulfillment for clients directly through our multiple warehouse locations in North America. Our VoIP fulfillment services include:
- Products and configuration
- Warehousing and logistics
- Ordering and integration
- Account management and support
Here are some of the benefits you can enjoy from our fulfillment solution:
- Shorten turnaround times
- Easy ordering and integration management
- International presence
- Sell excess equipment for a fair market value
- Customized branding
- Provisioning and professional services
Learn more about Fulfillment by VoIP Supply , please read: Fulfillment by VoIP Supply- What Makes Us Stand Out Against the Rest or visit our website.
If you are interested in learning more about our fulfillment solution, please contact our Channel Manager, Donald Stefanie at 716-213-6906 or email at firstname.lastname@example.org, or simply fill out the from below and we will be assisting you with any question you may have.
Publish Date: June 2, 2016 5:00 AM
With the average employee always on the move and handling more each day, it is extremely beneficial to have features that make your day just a little bit easier.
No need to listen to a voicemail again
Do you check your voicemails regularly or does the flashing light on your phone never stop blinking? With the voicemail to text feature, you’re able to read a transcription of your voicemails on the go.
Now you have the ability to have valuable information saved in a text format so that you can reference back to it whenever you need to. You can also save valuable time by not listening to voicemails multiple times to catch details that you didn’t write down the first time.
Message your co-workers right from your desktop computer
Sometimes you just need a quick question answered that doesn’t warrant a full email or even a call. With an instant messaging service you’re able to quickly get your questions answers and resume to the task at hand.
You will save not only yourself time but your co-worker time too, creating a more efficient workplace environment!
Know when your co-workers are available
With the presence feature you know when you’re co-workers are available for a call at all times, instead of blindly transferring customers to them.
The presence feature allows you to know when a person is logged in and available. Don’t worry, if you have a deadline to hit and you can’t take calls, you can take advantage of the “busy” feature. This will show your co-workers that you are not available for a call and that they must take a message for you.
Features can increase workplace productivity
These features among many other features can begin to increase the efficiency of your workplace, which will create a more enjoyable environments for all employees. Check out more features of VoIP service within our CloudSpan MarketPlace.
Publish Date: June 1, 2016 5:00 AM
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
In previous Mom’s calling Q&A series, we have discussed: How Can I Pick Up Another Phone to Talk to the Same Call In? Today, we have more new real questions and answers from VoIP users just like you.
How Do I Register Cisco Phones on Switchvox Device?
Q: We just got a Switchvox from you guys and need a little guidance in getting these Cisco phones registered on the device. Can you help? Thanks!
A: Your Cisco phones will need to be manually provisioned via their web interfaces. Make sure you have an extension built prior so you can enter the SIP credentials to the phone. You can also contact Digium directly for support.
Generally, you will go to Setup-> Extensions -> Manage -> Create Extension, Select SIP phone, and fill out the parameters. It will auto generate a SIP password which should be found in either the “Other Manufacturers” or “Common Settings” tab. The extension and SIP password are the SIP credentials to enter in your SPA phones in its account settings. We can set up a support call to go through this if you would like to.
Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at 1-800-398-VoIP or at email@example.com
Publish Date: June 1, 2016 5:00 AM
Do you want a switch that just works? A switch you can depend on to do what is supposed to do; no downtime, no hassles or headaches? ADTRAN’s NetVanta 1531/1531P is that switch.
The Adtran NetVanta 1531/1531P is one of the top recommended switches by VoIP Supply’s Senior Engineer Marc Spehalski. He has personally used Adtran switches for various deployments and knows by experience that ADTRAN’s line of NetVanta switches offer a full line of powerful Ethernet switching solutions that can complement the business needs of small-to-medium size businesses (SMB’s).
The NetVanta 1531/1531P provides the right feature set at a perfect price point for any small business or branch office. Features of the 1531 and 1531P include:
- Advanced multi-layer switching
- High-bandwidth capabilities
- Enhanced Quality of Service features
- Built-in Wi-Fi controller
- Quiet, fan-less design
- Desk/rack mountable
Check out the ADTRAN NetVanta 1531P Switch as Marc Spehalski unboxes it here:
ADTRAN NetVanta switches are great for either on-permise or hosted solutions. From VoIP, to Wi-Fi, to Gigabit-to-the-desktop and converged voice and data networks, with the ADTRAN NetVanta switches you are guaranteed to find the right fit for your business.
An ADTRAN NetVanta 1531/1531P switches can help your business by providing increased capacity with ten GigE ports. On the 1531P eight of those ports support Power over the Ethernet. Two additional ports can connect and power IP Phones, access points and network cameras.
NetVanta switches also have two added fiber ports for WAN connectivity or so that you can uplink to an aggregation switch. Moreover, ADTRAN switches are VoIP Ready, supporting QoS, LLDP/LLDP-MED and voice LANs (VLANs) for a fast VoIP deployment.
The NetVanta 1531 and 1531P are ready to work switches that offer flexible deployment options in a compact chassis. What’s even better is that with its fanless design, you can place the switch either on a desktop or in any small space via a wall mount and the switch will operate so quietly that you’ll probably take a second look to make sure it is running! But no worries, it will be.
Publish Date: May 31, 2016 5:00 AM
After thoroughly evaluating the pros and cons, you finally decided to switch to a VoIP system. The next big question would be: How do I get the best VoIP deal from all the VoIP service providers?
Believe it or not, most buyers rushed into making a purchase decision and ended up realizing they could have saved a fortune with better quality product or service if they would have spent some time researching and comparing! Here we provide some tips to help ensure that you get the best VoIP service deal.
Step One: Approach multiple VoIP service providers
Contact multiple VoIP service providers from different sources and pick out at least five for further consideration. Possible sources include a referral from your friends or advertisements, contacting providers by phone, live chat, or filling out forms online.
One great, simple solution is to utilize our CloudSpan MarketPlace, a one stop shop for multiple service providers with the best service and products. Our VoIP solution specialists help customers winnow down the ideal solution to meet their business requirements, saving them money, time and energy. See more CloudSpan benefits here. Simply fill out the form below to consult with our VoIP specialists:
Step Two: Evaluate and compare the options
Once you have picked out the five or more potential options, be ready to discuss with each provider about their services and products to see if they can satisfy your needs. Meanwhile, record down the consideration factors on a spreadsheet so you can compare them side by side clearly.
Here’s a list of some key points to consider during your evaluation process:
- Any upfront costs such as VoIP equipment or setup costs
- Overall savings on the new system
- Features to meet your requirements
- Available technical support
- Time length to switch to new service
- Any good or bad user feedback
- Other special business demands you may have
Step Three: Make a purchase decision
Every service provider has different pricing and features depending on customers’ business sizes and requirements. Review the comparison spreadsheet you have made and be prepared to negotiate with the providers based on the research you have down. The rule of thumb is don’t rush the decision making process. Give yourself enough time to think through and get the best deal among the options.
Now you are all set to start deploying the best VoIP deal and enjoy the benefits! If you encounter any issues or have questions when selecting a suitable VoIP service provider for your business, please contact our specialists at 1-800-398-VoIP or email at firstname.lastname@example.org. We will be happy to assist you with any VoIP questions.
VoIP Service Specialist– Steve Kruszynski
VoIP Service Specialist– Edward Miller
Publish Date: May 31, 2016 5:00 AM
Whether you have decided to deploy Skype for Business as your communication system or you are still evaluating to see if it meets your demands, checking Skype for Business requirements is an important step to help you sort things out and make a wise decision. Let’s take a look at what you need to prepare when deploying Skype for Business.
Choose Your Ideal Plan
The first step is to decide which plan you want to deploy. Customers can choose to purchase a standalone plan or as part of Office 365 plans which comes with Office applications, email, file storage and sharing, and more. Skype for Business provides multiple plans for different business levels with a rate ranging from $2 user/month to $12.50 user/ month.
- Online Plan 1 and 2-Skype for Business online meetings
- Office 365 Business Essentials- Include online versions of Office and email
- Office 365 Business Premium- Include Office applications for desktop and email
Learn detailed plans comparison here.
Meet The Requirements
Once you have decided on your ideal plan, it’s time to get geared up for it. To maximize the full potential of Skype for Business capability, you would need to meet their requirements. Here is the list of the recommended components:
- CPU: 64-bit dual processor, hex-core, 2.26 gigahertz (GHz) or higher
- Memory: 32 gigabytes (GB)
- Disk: 8 or more 10000 RPM hard disk drives with at least 72 GB free disk space OR Solid state drives able to provide the same free space and similar performance to 8 10000 RPM mechanical disk drives
- Network: 1 dual-port network adapter, 1 Gbps or higher
- Communication Equipment: Skype for Business certified Phones, Headsets, Gateways, Session Border Controllers.
- Operating System: Windows Server 2012 R2 Datacenter OS, Windows Server 2012 R2 Standard OS, Windows Server 2012 Datacenter OS, or Windows Server 2012 Standard OS with required updates
VoIP Supply offers a wide range of Skype for Business friendly products including Polycom VVX410, Yealink SIP T48G, Jabra EVOLVE 65 MS Stereo, Sangoma Vega 100 and more.
Learn How To Utilize It
Now you are ready to start utilizing Skype for Business! After installing and configuring the system, you can follow the video below to learn how to get started and utilize the basic functionalities. For more information about Skype or Skype for Business and other requirement details, please visit Microsoft’s website or VoIP Supply’s website. Good luck on deploying Skype for Business!
Publish Date: May 26, 2016 5:00 AM
With Great Change Comes Great Responsibility….or maybe not! A Hosted VoIP Phone system allows you to have minimal responsibility for your phone system.
We all know very well that changing something as large as your phone system may not be something very high on your list, but I would like to show you some of the benefits to switching over to a Hosted VoIP Phone System. They will increase your workplace efficiency which should increase your annual revenues!
1. Lower your monthly bills!
Every business could stand to save some money every single month. Take those funds and invest them back into your business! On average our CloudSpan MarketPlace Solutions Specialists are saving our customers 23%
The upfront cost of hardware is dramatically lower. Since most of the necessary equipment is at your service provider’s location, there is no need for you to shell out large amounts of capital to get your system up and running smoothly.
2. Scale up or down in seconds
Company size can change at the drop of a hat; whether it be adding employees or letting them go, you contact your service provider and normally have the change made within 24 hours. With this type of functionality you won’t be paying for extensions of employees who are no longer with the company.
And, with this functionality we are trying to save your company more money! Seeing the theme here yet?
3. Streamline business activities with more advanced features and functionality.
Businesses are moving at a much faster pace and things are changing daily. A unified communication system such as a Hosted VoIP phone system will aid you in keeping a fine tuned office structure. With features such as:
- Automatically route missed to calls to a cell phone via Find Me/Follow Me
- Automatically send after hours calls to speak with a live person
- Have voicemails delivered to your email or via text message
- With advanced analytics you can see how your calls are being handled right away
- See who is available to take phone calls with presence instead of calling them and interrupting
4. Connect remote offices and workers around the world
With a Hosted VoIP Phone System you’re able to connect employees wherever they may be and allow them to work as if they were inside the same building. This allows you to higher employees outside of your geographical location and allow the “road warriors” to stay connected at all times.
All team members will be able to work closer together without the restrictions of being in the same conference room for the meeting.
Bask in your new found freedom
With your monthly cost savings, increased workplace efficiency and the ability to travel globally and still be connected, you know can focus on your business. Now when an issue arises or you need something changed within your phone system your hosted provider handles it for you. Stay focused on the task at hand and see your revenues begin to grow within months of implementation.
Are you interested in learning more or have a few questions? Contact our VoIP experts at 1-800-398-8647 or email@example.com.
Publish Date: May 26, 2016 5:00 AM
Are you curious about the specialists whom you have consulted with on the phone, over the live chat, or you are just about to dial in to talk to?
While our VoIP specialists are all outstandingly professional and experienced, they possess their own uniqueness and different approaches to help customers succeed. So, let’s learn what their specialized areas are and some fun facts about them aside from work!
Direct : 716-250-3417
Working with VoIP Supply since the first day they opened doors, Darren has been actively selling, managing and helping train new VoIP solution specialists.
Having been an IT sales professional for 15 years, Darren is an outstanding VoIP expert, specializing in multiple VoIP solutions including IP Camera Surveillance, General networking, and more. Learn more about Darren here.
Fun Fact: Aside from work, Darren loves traveling, playing golf and baseball!
Over 18 years as a sales professional with the past 14 years in the IT Channel, Don has recently been promoted to Channel Manager position at VoIP Supply.
Don enjoys building new relationships with customers, vendors, service providers and partners in VoIP industry. With his customer-first sales approach, he manages to grow market share, exceed sales goals and handles company initiatives. Learn more about Don here.
Fun Fact: Do you know Don enjoys driving a huge Jeep that looks like a monster truck? He also enjoys spending time with his kids!
Joe is one of the longest tenured employees at VoIP Supply and has been developing lasting customers relationships since 2005.
Growing with the company over 10 years, Joe has encountered almost every situation and scenario in the VoIP world; therefore he is able to utilize his experiences to help customers tackle any VoIP issues and guide them to the best solutions. Learn more about Joe here.
Fun Fact: In addition to the sales role at VoIP Supply, Joe is also a lead singer of a local rock and roll band. He is also a fan of Bills and the Sabres!
Having focused in the IT industry for more than 8 years, Steve has proved to be a strong IT sales professional.
With strong account management skills and VoIP knowledge, Steve enjoys getting to know his customers and their business, and recommending them the ideal VoIP solutions to fill their unique needs.
Brian has been working at VoIP Supply for 9 years, specializing in solutions for intergrators, resellers, service providers and more.
Being a trusted and tested VoIP sales professional, Brian is able to use his expertise to lead customers to the best solutions for their business. Learn more about Brian here.
Fun Fact: Do you know Brian has a lot of interests? Music (playing, recording, listening), History, Sports (Hockey and Boxing), Motorcycles, and Traveling!
Jon has been working in Information Technology and Services industry for 3 years and started working with VoIP Supply from February, 2016.
He is a young, enthusiastic sales professional who enjoys helping customers solve VoIP issues and find them the ideal solutions to grow their business.
Fun Fact: Do you know Jon’s favorite color is blue? And his favorite food is Reuben Sandwich! He loves performing stand-up comedy, traveling, and reading.
Edward starts his career at VoIP Supply from February, 2016. He is a very easy-going and trustworthy sales professional who enjoys building relationships with custoemrs and help them dig into solutions to improve business communications.
Fun Fact: If you are a chess fan, you will want to challenge Edward! He plays about 10 games a day. He also loves hockey, bike and bubble hockey!
Want to learn more about our VoIP specialists or have any VoIP questions to ask us? Visit our website or contact us at 1-800-398-VoIP or email at firstname.lastname@example.org. We are here to help and will be thrilled to hear what you have to share!
Publish Date: May 26, 2016 5:00 AM