VoIP Supply - ContactCenterWorld.com Blog Page 6
Finally, you are ready to buy a VoIP system. But you are worried about an unexpected power outage and poor call quality. These are common fears we have heard from our customers all the time. Don’t worry, we have you covered!
May VoIP system owners overcome these worries simply with a VoIP Gateway. Let me tell you more about it.
How Does VoIP Connect to PSTN? Using a VoIP gateway for failover and PSTN calling
To connect your VoIP system to the PSTN, you will first need a VoIP Gateway. An FXO VoIP Gateway functions as a bridge between your IP network and the PSTN. Depending on where the voice traffic originates from, your FXO gateway will convert the voice traffic into the proper form for receipt by the destination network (IP or PSTN).
- If the voice traffic is originating from the PSTN, the VoIP gateway will convert the analog voice signal into a digital signal. This digital signal is then compressed using a codec and broken into a series of packets that are transferred across the IP network using a signaling protocol.
- If the voice traffic is originating from an IP network, the VoIP gateway will decompress the digital packets into a digital signal that is then converted into an analog signal to be sent across the PSTN.
So even when the power goes down or when the Internal call quality is really bad, you will still be able to use the PSTN to make phone calls and keep your business running as usual. Find a whole list of FXO Gateways HERE.
Is this article helpful? You can also download our free VoIP Gateways Guide to learn more at your own pace or call in at 1-800-398-8647 to discuss with our VoIP experts further!
Publish Date: July 6, 2017 5:00 AM
Switching to VoIP can come with a lot of questions. There are always many things to consider, and sometimes important things can slip through the cracks.
At VoIP Supply, our experts are here to help you understand and craft the perfect VoIP solution. They have over a decade’s worth of knowledge and experience in the industry and can make any transition to VoIP, a smooth one.
While we are just a phone call away, we thought it would be cool to put this video together for you to consider one extremely important factor that is often overlooked. Your Local Area Network! Can it handle VoIP calls? Find out now!
Publish Date: June 30, 2017 5:00 AM
WiFi phones are becoming all the rage in the VoIP world these days. If your business uses VoIP service then chances are you have a WiFi phone somewhere in your building.
As I have said in past blogs, WiFi phones are especially useful for warehouses and medical facilities because of their ability to carry them wherever the job takes you. Most WiFi phones have decent range on them, but through in a WiFi access point or two, and you can really go wherever you need in your office and always be able to answer the phone.
While these sound awesome (because they kind of are) they are by no means a ‘plug-and-play’ phone right out of the box. There is some configuring that you will have to do, and of course, you will have to adjust certain things to your liking.
For this blog, let’s talk about the Moimstone MWP1100A. This phone is the real WiFi deal. It has just about everything you will need for your phone, and it looks awesome too. Once you turn the phone on, you’re going to notice the MWP1100A has a beautiful color LCD display. At this point you may want to either crank your brightness or turn it way down, depending on how flashy you want to be.
So I’m guessing that your next question will be “How do I adjust the brightness then?” Well, it’s really simple. If you have a Moimstone MWP1100A and you are looking to change the brightness of your color screen, then just follow these simple steps.
How To Change The Brightness On The Moimstone MWP1100A
- Go to Menu
- Scroll down to Display (this should be No.7 on the list)
- Once on the Display screen, select Brightness
- Once you are on the Brightness screen, you are able to adjust by using the and buttons
- Once you have found a suitable brightness level, press OK
And that’s it! Incredibly straightforward and easy to adjust. Do you have a Moimstone MWP1100A? If not, what WiFi phone are you using? We want to know!
Publish Date: June 30, 2017 5:00 AM
Our tech support team VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
In the previous Mom’s calling Q&A series, we have discussed: Patton 4114 FXS extension: Where do I set up a PIN paging code? Today, we have more new real questions and answers from VoIP users just like you.
What is the Default Password for the Grandstream UCM6204?
Q: This is the first time I have a log-in issue with UCM6204. I used username and password as “admin” but can’t log in. I even tried factory default button but the same issue. What is the default password for the UCM6204?
A: The newer Grandstream UCM versions now have the admin password as a sticker on the bottom of the device. This should work.
Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at 866-582-8591.
Publish Date: June 29, 2017 5:00 AM
As consumers, users, hobbyists, and VoIP professionals, you have a lot of questions, and we’d love to answer them all. But, we can’t answer them all. At least not all at once. So to get started, the marketing department sent me a list of regularly searched questions that have to do with VoIP that I can answer.
Are VoIP calls traceable?
Yes. They are very traceable if the call has to traverse the internet, or the public switched telephone network at some point in its journey. You can’t do anything on the Internet without some sort of digital trail being left behind.
Sure, you can surf with what’s no being called a “VPN”, which is just a way of securely proxying your traffic to someone else’s server, but whoever operates that server has a record of all of that traffic. And, who knows how secure their infrastructure is, and to whom they share it with. Carriers collect call data not only for the “greater good”, but also for improving service quality, monitoring, and it helps to troubleshoot issues that arise in the world of hurling packets and multiplexed signals across the world. If you want to be untraceable, you can attempt to use a “security through obscurity” method, but that’s not ever what a professional does, and is really just an indicator of nefarious activity.
Frankly, if you’re wondering about traceability, you’re missing the point. What you want is encryption. If you want to have a secure conversation, do this:
Do it in person, where no one is around, or use SRTP and TLS with your own generated certificates. This should preferably be across an actual VPN too. Despite its name, OpenVPN might be your best bet. It’s still totally traceable in terms of a source and destination, but your media (audio) is encrypted, which is really the important thing.
Where do VoIP packets originate?
VoIP can use all kinds of different protocols, but SIP is the current golden standard when it comes to setting up a call between two phones. In basic terms, the caller, sends an INVITE to the callee, to which sends back a 200 OK. Then, the caller sends an ACK to finish the three-way handshake of SIP.
Once the SIP handshake is complete, then the media (RTP) can flow between the caller and callee.
When the call is completed, the end hanging up will send a BYE to signal the other side that the call is over. The media then stops flowing, and the call is “torn down”.
Why is VoIP better than the PSTN?
There’s a great number of reasons, but the truth is, the PSTN is almost always involved when routing a call to a cell phone, or traditional land-line. The beauty of VoIP is most apparent when you make a call to a cell phone, or traditional land-line. The beauty of VoIP is most apparent when you make a call to another phone on the same network that may be in a different geographic location.
For example, you take your VoIP phone with you on a trip to Singapore but need to call colleagues in New Orleans. As long as you have access to a network in Singapore that allows a VPN connection outbound, you can connect your phone (VPN enabled phones) back to the office in New Orleans and dial an extension, bypassing any international toll charges.
It’s worth nothing that this can be done without a VPN, but I’d caution anyone using a “foreign” network with any unencrypted traffic.
When will VoIP take over?
It already has. Did Verizon sell you a home phone with your FIOS? That’s VoIP. Did you just have a T1 installed at your place of work? That’s probably VoIP.
Companies like Verizon, Spectrum, and AT&T will install devices that translate SIP to a legacy interface like an FXS, or T1/PRI port. It’s called a SIP gateway. This allows you to use an analog phone or the T1 port on your PBX.
It’s a lot less expensive for carriers to utilize fiber optic networks to route IP traffic than to use the aging copper telephone infrastructure. It’s still in use but is quickly being phased out. VoIP isn’t just the way of the future, it’s already here.
How is VoIP routed?
In terms of leaving your phone system; a true VoIP call is routed with the rest of your Internet traffic. It’s no different than packets for email or web.
What’s important about VoIP in particular, and more specifically the audio portion of VoIP, is that it’s very time sensitive. You may not notice if a website takes an extra second or two or load, but that type of latency in a conversation is very noticeable and could make a conversation unintelligible.
In terms of inside your PBX, it uses a dial plan. A dial plan is a set of conditional rules that route the call to perhaps an extension, ring group, call queue, or auto attendant. Calls are routed by the dial plan by using parameters like the number that’s dialed, a specific caller ID, the time of day, or using skills based routing for example. Skills based routing occurs in a call queue that gives a certain priority to queue agents and may send more calls their way. In most Asterisk based phone systems, the dial plan is highly modifiable making the system almost infinitely configurable.
Publish Date: June 29, 2017 5:00 AM
Yesterday, Grandstream announced that their new IP Video Door System, the GDS3710, has passed the ONVIF certification testing. This certification ensures interoperability between the GDS3710 and third party ONVIF-certified recording products, such as Network Video Recorders (NVRs).
ONVIF (Open Network Video Interface Forum) is an open industry forum that provides and promotes standardized interfaces for effective interoperability of IP-based physical security products. For more information, visit www.onvif.org.
The ONVIF certification allows channel partners, installers, resellers and end users to integrate the GDS3710 with existing ONVIF-compliant video management software, NVRs and Network Attached Storage (NAS) devices.
We are excited to hear this great news and are looking forward to seeing more partners and customers benefit from the GDS3710!
Publish Date: June 28, 2017 5:00 AM
As we all know, the biggest advantage of using Wi-Fi phones is ease of use. If you know how to use a cellular phone, you are certainly able to learn how to use a Wi-Fi phone quickly. Especially when you are happy with your WLAN the way it is and want to get more use out of it without adding new infrastructures, Wi-Fi phones will be perfect for you.
After all the discussion about the two main types of wireless VoIP phones: DECT and Wi-Fi, and how to select a wireless phone in the previous blog posts, you might be wondering what Wi-Fi phone options are available. So, in this blog post, we will feature our four popular Wi-Fi phones at VoIP Supply. Let’s check it out!
Popular Wireless IP Phones for Wi-Fi VoIP Calling
Yealink T5 Series
The T5 Series is the latest smart media phones Yealink released this year that highlights a heads-up screen for better user experience and a two-megapixel adjustable camera and screen. The whole series comes with a Wi-Fi connectivity.
Read our blog to learn more details: The Yealink T5 Series Strikes an Exquisite Balance Between Simplicity and Sophistication!
- Up to 7 inch (1024 x 600) capacitive adjustable touch screen
- 720p30 HD video
- Runs Android 5.1.1
- Built-in Bluetooth 4.0+ for headsets and pairing mobile devices
- Built-in Wi-Fi (802.11b/g/n)
- USB 2.0 port (2.0 compliant)
- Up to 16 VoIP accounts
- Up to 5-party video/audio mixed conferencing and up to 3-party video conferencing
Ascom I62 Wi-Fi Handset WH1-AADA
Designed with safety, health, and security in mind, Ascom I62 is built to be a reliable and versatile Wi-Fi VoIP phone that meets extraordinary demands of hospital staff, secure establishments, and industrial facilities.
The I62 handset provides an intuitive user interface with a large color display to simplify complex features. Its centralized management allows users to upgrade and configure the system seamlessly without interrupting their daily operations.
- VoWiFi Handset (Talker, Messenger, Protector) with voice, personal alarm and messaging
- Supports WiFi standard a/b/g/n radio• TFT colour display
- Cleanable, IP 44• Upgradeable by licenses
- Dynamic output power according to 802.11h
- Push button alarm, with ability to send different alarm types
- Automatic call after alarm
- Location (AP, Ekahau RTLSe and Cisco MSE)
- Interactive Messaging
- Coloured Messaging
Download the I62 Datasheet
The GXV3240 is a multimedia Gigabit VoIP video phone that comes with integrated Wi-Fi, a built-in web browser, and HDMI connectivity. With up to 6 SIP accounts including FREE IPVideoTalk account with video mail, the GXV3240 is a well-known, all-in-one video, voice, data and mobility solution.
- 6 lines with up to 6 SIP accounts including FREE IPVideoTalk account with video mail
- Phonebook with up to 1000 contacts and call history with up to 1000 records
- Up to 6-way audio conference and 3-way video conference
- Dual switched auto-sensing 10/100/1000Mbps network ports
- Wi-Fi (802.11b/g/n), PoE+, Bluetooth, USB, SD, HDMI, EHS with Plantronics headsets support
- Support for up to 4 cascaded GXP2200 EXT modules
- 4.3″ (480×272) capacitive (5 points) touch screen TFT LCD
- Megapixel CMOS sensor camera with privacy shutter
Unidata Incom ICW-1000G
Another great Wi-Fi phone choice is the INCOM ICW-1000G, a Wi-Fi VoIP phone that can be used to provide users with mobility across a wide range of deployments. The SIP-based ICW-1000G supports 802.11a/b/g/n, has a built-in speakerphone and many popular call handling features:
- Polyphonic MIDI Ring/Vibration ringer
- Simultaneous bell and vibration effects
- Hotkey for vibration and ring toggling
- Adjustable ringing and volume levels
- Adjustable display brightness and timeout
- 100 call history of inbound, outbound and missed call
- 500 phone book with 30 grouping
Download the ICW-1000G User’s Manual
Can’t find your ideal Wi-Fi VoIP phones? Give our VoIP experts a call today at 1-800-398-8647, we will be happy to assist. Meanwhile, if you’d like to learn more about VoIP Wi-Fi solutions, check out our FREE Wireless VoIP Guide!
Publish Date: June 27, 2017 5:00 AM
Skype for Business is nothing new to small businesses looking for a basic VoIP system with extremely low rates. You may already know the basic capabilities of Skype for Business such as video/audio calls, instant messages, and file sharing. However, Skype for Business can so a lot more than just that! It also covers a wide range of useful business features that many businesses use every day. Let’s check it out!
7 Skype for Business Features You Won’t Want to Miss
#1 Microsoft Office Suite includes the latest Office applications for your PC and Mac. The suite covers Word, Excel, PowerPoint, Outlook and more. You can easily format or edit information with the right tools and create documents during a meeting.
#2 Click to Join online meetings. With just a touch or click on your screen, you can host online meetings with audio and/ or video over the Internet.
#3 PSTN Conferencing allows employees to attend meetings using a standard traditional telephone. Simply dial a local access number from a landline or dial out from a meeting to add in others.
#4 Meeting Broadcast provides the tools necessary to plan and produce large virtual meetings for up to 10, 000 attendees. Meetings include real-time polling and sentiment tracking. (Very useful for big announcements!)
#5 Modern Voice with Cloud PBX enables enterprises to switch from the old PBX systems to the Cloud system, where Office 365 can handle all of the communication management duties under one roof. Make, receive, and transfer calls anywhere without using a traditional phone system.
#6 Advanced Information Protection: The data loss prevention (DLP) and encryption, both protect your important information across Exchange Online, Skype for Business, and SharePoint Online. This will keep your content safe in the email, IM and meetings, and team sites.
#7 Analytics Tools includes live dashboards and interactive reports where non-technical users can visualize and analyze data efficiently. This feature gives you organizational insights based on information across Office 365.
See more features here!
Have questions about Skype for Business? Look for the best Skype for Business Equipment? Call one of our VoIP experts at 1-800-398-VoIP.
Publish Date: June 26, 2017 5:00 AM
Being one of the leaders in VoIP, we get a lot of questions in regards to VoIP service. It is never an easy thing to understand and it takes time to learn the ins and outs. Thankfully, you have us!
There is no quick answer when it comes to the cost savings of switching to VoIP, so we put together a short video to help make you aware of how your calling habits can help you determine just how much you will save!
Publish Date: June 20, 2017 5:00 AM
Edgewater Networks announced that they have certified the Mitel 6800 Series SIP Phones with their portfolio of EdgeMarc Intelligent Edges.
This certification shows the interoperability between Mitel 6800 Series and Edgewater Networks’ Intelligent Edges, which includes Mitel 6863i, 6865i, 6867i, 6869i and 6873i and Edgewater Networks EdgeMarc Intelligent Edges and EdgeView Service Control Center.
“The certification process helps service providers and end users deploy the joint Edgewater Networks and Mitel solution with confidence,” says Jennifer Kidd, VP of Business Development and head of the QuickConnect Interoperability Lab for Edgewater Networks.
See more details here.
We are excited to see the seamless cooperation between Mitel IP phones and Edgewater Networks systems and looking forward to see more customers take advantage of this benefit for efficient communication!
Publish Date: June 16, 2017 5:00 AM
Codecs stands for Coder-Decoder. It is an audio signal converter that compresses your voice into digital form in order to transport it over data networks. Compression is needed to minimize the bandwidth that’s used to transport the voice. Large volumes of calls that connect fit into the largest bandwidth pipes will need to be compressed.
There are many vocoders, differing by the amount of bandwidth they consume, the voice quality they produce, their resiliency to network impairments and license model (free or royalties based) for using them. See a list of the most common VoIP Codecs.
An SBC may receive one vocoder on one side of the call and need to convert it to another vocoder on the other side of the call. This conversion is called transcoding. A common example would be an enterprise with an IP-PBX system supporting G.711 (a coder type), where the service provider SIP trunk supports G.729.
Publish Date: June 13, 2017 5:00 AM
The NetVanta Series is a comprehensive portfolio of enterprise-class networking equipment designed to cut costs in your network without compromising performance. Recently, ADTRAN released a new NetVanta family member - the NetVanta 3140, a fixed-port, high-performance Ethernet router supporting converged access and high-quality voice services.
This brand new router is an excellent selection for fast-growing small-to-mid-sized businesses looking for a fast, easy, and extremely flexible solution. It is ideal for carrier-bundled service offerings, and enterprise class Internet access for secure, high-speed, corporate connectivity. Let’s see what hot features it has to offer!
Top 5 Benefits of The NetVanta 3140
#1 Flexibility and Redundancy
The NetVanta 3140 is ideal for multiple applications where Ethernet redundancy is needed given the three Gigabit ports that can be either LAN or WAN facing. This solution also features a USB interface that can be used for 3G/4G backup. If your deployment still separates voice and data network, the NetVanta 3140 will be a perfect fit with a single WAN link and the other two Gigabit interfaces.
#2 Feature-rich ADTRAN® Operating System (AOS)
The ADTRAN Operating System (AOS) allows for the support of static and default routes, demand and policy based routing, and provides fast, accurate network convergence using routing protocols such as BGP, OSPF, RIP, and PIM Sparse Mode for multicast routing.
The AOS provides a powerful inspection firewall that can protect against common Denial of Service (DoS) attacks like TCP syn flooding, IP spoofing, and more. Its Web-based GUI comes with step-by-step configuration wizard, management capability, and the ability to upload firmware updates.
#3 Enterprise Session Border Controller (eSBC)
As having an eSBC became mandatory for most VoIP deployments, the NetVanta 3140 also includes an optional eSBC to secure and troubleshoot your SIP to SIP communications. This featured eSBC builds strong, robust network security and enables voice interoperability, delivering a truly converged application platform at the customer premises.
#4 Voice Quality Control
The NetVanta 3140 uses Low Latency Queuing, Weighted Fair Queuing (WFQ), Class-based WFQ, and DiffServ marking to prioritize mission-critical traffic and control network congestion. It also deploys Voice Quality Monitoring (VQM) to capture, MOS, jitter, delay, and packet loss statistics to troubleshoot VoIP calls over the WAN. This diagnostic tool is extremely valuable because it isolates the network issues in real-time and ensures superior call quality at all times.
#5 VoIP Ready
The NetVanta 3140 highlights a specialized SIP ALG that allows SIP traffic to traverse NAT-enabled firewalls. This interoperability allows IP PBXs, phones, and other SIP-based devices to set up, tear down, and pass voice and call control messages seamlessly through the integral NAT-enabled firewall. In combination with the QoS and VQM features, the NetVanta is truly VoIP ready and is available as either a desktop or rack-mountable platform.
Access to the NetVanta 3140 Datasheet
More Benefits to See!
Publish Date: June 5, 2017 5:00 AM
The hospitality industry is extremely competitive when it comes to pricing and services. Especially when customers can get all the information with just a few swipes or clicks on their smartphones and compare you and your competitors side-by-side within minutes.
That being said, how to stand out within that space has become a big topic. You might also be thinking that there’s no way you can achieve this without it costing your business a pretty penny……or is there? What if I told you there’s a way to be more competitive and save more? Let’s check out how VoIP not just reduces your costs but also generates more revenue for your hotel business!
Reduce Expansion Costs - VoIP networks reach anywhere with an Internet connection, therefore, when a hotel needs to add a new unit such as a fitness center or a dining area, no extra installation or cabling will be needed. You will also save a lot of trouble and money without closing the location or disturbing your guests for additional installation or maintenance.
Cut Infrastructure Costs - traditional hotels require separate networks to process telephones and data which involves extra costs of installing, wiring as well as the costs of management and maintenance. VoIP uses an existing data network, therefore, eliminating the need for separate networks and too much wiring. Besides, your VoIP service provider will be responsible for maintaining the infrastructure in the cloud, so you can save on the maintenance costs and the cost of hiring IT staff!
Lower Off-site Communication Costs - VoIP Service collects everything under one roof even when you are on the road. Because VoIP call rates are usually fixed regardless of the distance, you will be able to save costs on traveling and long-distance call rates and easily manage group communications from a single source.
Guest Phones - By providing your guest more paid communication services, your hotel can open up more business opportunities and generate additional revenue. For instance, VoIP allows you to offer your guests voicemail services, instant messaging, outbound calling, etc.
Customer Satisfaction - In the long run, VoIP service will improve your customer satisfaction and indirectly boost your overall revenue. Ex: Lower customer wait-time by using customized call routing on an inbound number and caller ID.
By integrating your VoIP system with your CRM system, you can also get access to guest information right from the same system, speeding up check-in/out process time and also process special requests such as taxi pickup notification and wake-up calls with more efficiencies. In this way, you can improve convenience and increase customer loyalty.
Effective Communication - VoIP service comes with a lot of useful features such as Find Me/ Follow Me, Call Parking, IM, and advanced analytics which enables effective and efficient staff communications and management. Through the bring your own device (BYOD) solution, your staff can use their smartphones, laptops, or other devices when making calls or sending messages. With VoIP call features, your hotel will be more responsive to customer inquiries and resolve any issues in real-time.
These are just some of the benefits you can enjoy from deploying a VoIP system. VoIP is very flexible and has a lot of potentials. To learn more about how VoIP can help you achieve your business goals, contact one of our dedicated VoIP experts at 1-800-398-8647 today!
Publish Date: June 2, 2017 5:00 AM
In the previous post, I have briefly discussed what PBXact System is and how you can benefit from it. Today, I am going t walk you through the three main popular PBXact UC solutions and help you pick out the right phone system you desire!
The PBXact UC Series includes six phone systems but today we will focus on the three most popular systems: the PBXact UC 40, the PBXact UC 100 and the PBXact UC 1000 system.
The PBXact UC 40 is the smallest on-premise based appliance in the Sangoma PBXact family that is built for small businesses looking for a simple solution without bells and whistles. The PBXact 40 supports up to 40 licensed users and 30 simultaneous calls. It is an advanced on-premise turnkey unified communications platform which integrates all your business real-time voice and IP telephony applications into one full-featured experience. Check out the PBXact UC 40 datasheet here!
The PBXact UC 100 is a user-friendly appliance that supports up to 100 users or endpoints and 30 simultaneous calls. This solution can be easily deployed within minutes and it includes a web-based user interface. Designed for mid-sized businesses, the PBXact 100 comes ready with the ability for analog connection. This UC platform is closely integrated with the most popular phones and endpoint offered in the VoIP market. Check out the PBXact UC 100 datasheet here!
The PBXact UC 1000 is a fully feature business phone system suitable to expand to large contact center environments. The PBXact 1000 is able to handle up to 1000 users or endpoints and 300 simultaneous calls. This system is designed with business communications in mind to integrate with a wide range of IP phones and endpoints. Check out the PBXact UC 1000 datasheet here!
All of the PBXact hardware is built to be of high-performance and all Sangoma hardware carries a one year warranty with options to extend. The PBXact includes the following commercial modules:
- Flexible Time-Based Call Routing
- Built-In Conference Bridge
- Fax to E-mail
- Hunt/Ring Groups
- Music on Hold
- Voicemail Blasting
- Find Me / Follow Me Calling
- Personal IVRs
- Wake Up Calls
- Support for Video Calling
- Secure Communications (SRTP/TLS)
- Text to Speech
- Calling Queues (ACD)
- Interactive Voice Response (IVR)
Some highlighted PBXact UC features include:
- Flexible Time-Based Call Routing
- Built-In Conference Bridge
- Fax to E-mail, Three-Way Calling Support
- Voicemail to E-mail
- Call History / Call Detail Records
- Softphone Support, Overhead Paging
- Desktop/Mobile Phone Support
- Web-based Config File Management When Needed
- Backup and Restore Utilities, WebRTC Softphone
- Call History (Details and Recording Playback / Download)
- Presence Management, Conference Room Management
Access to the PBXact Series Datasheet
Still can’t find your perfect match? Give me a call at 866-583-0815! I will be happy to discuss your requirements and help you find the ideal solution that meets your business needs.
Publish Date: June 1, 2017 5:00 AM
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
In the previous Mom’s calling Q&A series, we have discussed: When I try to edit in the web interface it claims local file has higher priority… Today, we have more new real questions and answers from VoIP users just like you.
The Polycom VVX300: Where did the ghost calls come from?
Q: We are using Polycom’s VVX300 phones. We have gotten lots of ghost calls and I wonder where those calls came from?
A: The ghost calling is usually created by uPnP or SIP ALG that might be enabled on the router. Be sure to have a password listed on the PBX for your extension.
Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.
Publish Date: May 31, 2017 5:00 AM