VoIP Supply - ContactCenterWorld.com Blog Page 8
Faxing has been the nemesis of VoIP systems for as long as VoIP has been a thing. If you had a good VoIP vendor in the past, they would generally recommend you stick to a landline, or PRI for your fax services. That was because faxing over protocols like SIP had proven to be completely unreliable due to the fickle nature of faxing over a best effort architecture. Even with the advent of T.38, faxing still was a problem child for many.
Enter FoIP, or Fax over IP. Specifically, Sangoma’s iteration of FoIP, which actually works. I believe we live in a time where things should just work, and we should stop dealing with custom problems born from custom solutions. Sangoma offers Fax Station, which is a service within SIP Station where you can turn on fax service, order DIDs, and order your FAXStation appliance.
How Does FAXStation Work?
What’s nice is the FAXStation appliance is a plug-and-play solution that allows you to use your existing fax machines. How does that even work? Well, think of it as a FXS gateway with a little Sangoma magic on the inside. You request the appliance from the SIP Station portal, and the device ships to you ready to go. Plug it into your network, and plug your analog fax machines into the FXS ports and you’re ready to go.
Sangoma claims analog line equivalent reliability, and the reason for that all of the heavy lifting (fax wise) occurs at Sangoma’s data center. The inbound fax arrives there first via ISDN/SIP, then the data (the fax) is then sent your FAXStation appliance via SSL which is what guarantees the reliability. It’s also a nice bonus that it’s encrypted.
The appliance comes equipped with up to four analog ports for fax machines, and two ethernet ports. You also have the ability to do custom branding if you are selling these to your own customers. Custom branding is something Sangoma also does for it’s FreePBX product.
Do you need a fast connection to the internet?
Nope, you won’t be relying on best effort protocols when moving the fax over the internet. In fact, it works well with satellite services, which may be the only means of communication in remote areas of the world.
You might be wondering, why you wouldn’t want to just stick with your existing landline, or PRI? Well price is the first consideration, and also those dedicated circuit type products are rapidly becoming extinct. EoIP (everything over IP, don’t try and pronounce that) is the way of the present, and you should get with the times.
What does it all cost?
If you have a SIPStation account, which you SHOULD if you run a FreePBX phone system, you can see for yourself. If you’re not willing to look right now I’ll tell you. Expect the appliance to have a one time cost of $190.00 USD, high volume faxing ( a massive 3000 pages per month) will set you back $24.00 a month, and 150 pages per month will cost $9.95 USD per month. Compare that with your recurring analog or PRI bill!
It’s also worth mentioning that FAXStation allows you to do inbound fax to email, as well as outbound faxing via a web portal that supports multi-user, and access control.
If faxing is critical to your business or organization, give Sangoma’s FoIP solution, FAXStation a chance. Thanks for reading and happy VoIPing!
Publish Date: September 29, 2017 5:00 AM
I don’t know about you, but sometime I sit and think about all of the electronic devices that I own, and then I wonder how much more they can actually do other than what I use them for.
I know that there are a lot of people out there like me. People that use their devices for their basic features and never really bother maximizing their potential. And then there are people who learn the technology inside and out, utilizing every single feature that is offered.
When I use the term “electronic device”, of course I mean your tablet, your cell phone, your laptop, and even (spoiler alert) your VoIP deskphone! Based on experience, I know that there are a lot of features that your deskphone can do that will probably never get used. Even at the entry level, a lot of VoIP phones today are packed with what can seem like an endless amount of cool options, but that does not mean everyone is dying to try them.
Sometimes, however, there can be features on your phone that can really make your life easier, but may never be uncovered. There is a long list of examples, everything from Do Not Disturb mode, to changing the annoying factory preset ringtone!
For this blog, I did some research and found something that could easily go unnoticed. Something that can easily be turned on and could help people who work in low light situations, or who might not have the best vision.
This feature is setting your phone so that your keypad will light up when in use! And the phone that owns this feature is none other than the Yealink W52P DECT phone!
Activating The Keypad Light On The Yealink W52P DECT Phone
Setting this up is quite simple! If you find yourself in the dark, or not being able to see your phone’s keypad well, just follow these simple steps to light up your phone!
- Press the OK button to enter the main menu
- Select the Settings icon
- In the settings menu, select Display followed by Keypad Light
- Press the Change softkey to check or uncheck the Keypad Light checkbox
And that’s it! Now the next time you need to take your wireless DECT phone into some dark areas, you will have a beacon of light to help you navigate your phone! And maybe…even help you navigate where you’re walking…if it’s really, really dark.
Do you use a DECT phone at work? Is it the Yealink W52P DECT phone? If not, what DECT phone are you using? And does the keypad light up? We want to know!
Publish Date: September 29, 2017 5:00 AM
Keep your old phones out of the landfill! Reclaim by VoIP Supply has a better way.
VoIP Supply’s Reclaim equipment buyback program is your outlet for selling off your used and excess VoIP equipment. With Reclaim you can submit your equipment for sale to VoIP Supply and receive fair market value for it allowing you to “reclaim” a portion of your original investment.
Why sell through Reclaim by VoIP Supply?
- Easy sales process – A streamlined five step process makes selling your equipment hassle free.
- Fair market value – Receive fair market value for your equipment – not pennies on the dollar.
- Expertise – VoIP Supply has been buying, reconditioning and selling equipment since 2002. When you work with VoIP Supply, you work with the best.
- Go green - Keep your old phones out of the landfill and reclaim some money back!
What can I sell through Reclaim?
Like the sheriff in an old western VoIP Supply’s Reclaim team has a most wanted list. Here’s a look at some of the usual suspects in high demand that are currently commanding the highest payouts:
Check out a complete most wanted product list here!
If you are interested in knowing what you can get for one of the products listed above, please submit the form below to request a quote!
Reclaim in five simple steps
The process for selling equipment to VoIP Supply through Reclaim is simple and straightforward.
- Submit a list of equipment for sale
- Receive a Reclaim buyback offer on your equipment from VoIP Supply.
- Properly package your equipment for shipment and ready package for pick-up by VoIP Supply’s shipment carrier.
- Await confirmation of shipment receipt and equipment acceptance from VoIP Supply.
- Receive a check or store credit for the agreed upon value of the equipment.
Have more questions? Check out our Q&A page or contact our Refresh/Reclaim Manager, Mike Rehac, at 716-213-6898 or email at email@example.com.
Publish Date: September 29, 2017 5:00 AM
Recently, Plantronics introduced the new MDA400 QD Series with advanced call management functionality.
With the advanced audio processors, the Plantronics compatible headsets, and the Plantronics Manager Pro, you are able to manage your call center with analytics and insights right from desk phones and softphones.
Designed for contact center managers, the MDA400 Series highlights its flexible compatibility which allows you to connect with all major desk phones, softphones, and headsets. The MDA400 Series is also ideal for CSR agent training when used with a Y-cable, as well as a great tool for gathering data insights when used with Plantronics Manager Pro.
- Track analytics and gain insights from both desk phones and softphones with Plantronics Manager Pro
- Benefit from Plantronics software technology that detects and reports on call events, revealing insights to help make operations run more efficiently
- Allows customer service representatives to take calls on desk phones or softphones
- Superior noise and echo cancellation
- Meets Noise at Work and G616/AAL regulatory compliance
- Easy-to-use in-line call controls
- Two variants are available: MDA480 QD for Plantronics standard QD headsets and MDA490 QD for Plantronics digital QD headsets
- Backed by industry-leading Plantronics Customer Service
Download the datasheet
This is Plantronics first advanced audio processors to support analytics which is so important to get useful insights and improve your customer experience. The MDA400 QD Series is expected to be available for purchase soon. Stay tuned!
Publish Date: September 29, 2017 5:00 AM
September 25, 2017 - Grandstream announced the release of the new HA100, a high-availability controller for their UCM6510 IP PBX.
Designed for businesses that demand a 100% uptime, redundant voice system, the HA100 provides an automatic failover solution when paired with two UCM6510 IP PBXs. The controller will monitor the operational status of both IP PBXs constantly and will automatically switch all system control to the secondary UCM6510 when the primary device fails (including all the connected telephone lines, network links, auxiliary devices, all registered SIP endpoints and the recorded voicemails).
“Many businesses today require communication solutions that are always-on and fully redundant. For these businesses, a communication platform being down for even a minute can have catastrophic consequences. As our customers around the world continue to deploy the UCM6510 into mission-critical industries, the HA100 ensures that end-user customers will have a completely reliable solution with seamless failover options,” said David Li, CEO of Grandstream.
- Connects and constantly monitors two UCM6510 together for high availability
- Smart failover solution that automatically switches to a hot-standby secondary UCM6510 if the primary one fails
- Up to 14 LED indicators showing real-time status of all of the telecom lines, network links, auxiliary devices, etc
- Gratuitous ARP forces SIP endpoints to refresh the MAC address of the new UCM6510 without interruptions
- Fast 10 to 50 second system switching time depending on the number of registered endpoints
Check out the datasheet here! The HA100 is currently available at voipsupply.com. Check it out!
Publish Date: September 25, 2017 5:00 AM
Everyone remembers the old days before VoIP when PSTN lines ruled the business telecommunication world. PSTN lines were, let’s just say, a lot less advantageous than what we have today.
One thing we can all remember is putting people on hold. We can still do this today with VoIP, but now there is something more advanced called Call Parking. This has the same concept of placing a call on hold but gives you more options.
What Is Call Parking And How Does It Work?
In this video, Marc Spehalski will not only talk about the differences between Call parking and putting someone on hold, but he will also demonstrate Call Parking in action using FreePBX!
Do you use Call Parking? Let us know in the comments, and if you’re not, but are looking to start after watching this video, then give us a call! 1-800-398-8647
Publish Date: September 22, 2017 5:00 AM
September 22, 2017 - AudioCodes introduced their latest addition to the 400HD series of IP Phones - the 445HD IP Phones!
The AudioCodes 445HD is an advanced IP phone with high definition voice experience for Microsoft 365 including Skype for Business and Microsoft Teams. It delivers enhanced productivity and support for complex legacy workflows with a high-resolution color screen and integrated LCD sidecar with speed dial and presence indication.
Some Key Features:
- Optimized for Microsoft 365 including Skype for Business
- 4.3” color screen
- Speed dial sidecar and centralized management
- Advanced voice processing capabilities, including SILK codec support, ensure high-definition voice quality
The entire AudioCodes 400HD series of IP phones now support native voice dialing services based on the corporate directory.
AudioCodes will demonstrate the new 445HD model along with management capabilities and voice dialing at Ignite 2017, Orlando, Florida. This new IP phone is expected to be available for purchase by the end of this year!
We are thrilled to see another great AudioCodes new product to benefits more of our customers!
Publish Date: September 22, 2017 5:00 AM
VoIP adapters are small, simple devices, but they play an important role for residential VoIP service. We received a lot of inquiries about VoIP adapter. What is it? How does it work? Why is it important? Let’s find out!
What is VoIP Adapter?
A VoIP adapter is a device that converts analog voice signals into digital IP packets for transport over an IP network. A VoIP adapter also converts digital IP packets in analog voice streams.
Standard VoIP adapters connect to analog telephones via an FXS port. The VoIP adapter then connects to your Local Area Network (LAN) with an Ethernet cable via an RJ45 port. Some adapters also feature an FXO port so you can connect to the Publicly Switched Telephone Network (PSTN).
How does a VoIP Adapter work?
Think of VoIP adapters as a bridge between an IP network and an analog station device and/or the PSTN. Depending on where the voice traffic originates from, a VoIP adapter converts voice traffic into the proper form for receipt by the destination network or device:
If the voice traffic originates from an analog telephone or the PSTN, the VoIP adapter will convert the analog voice signal into a digital signal. This signal then is compressed using a codec and broken into a series of packets that will be transferred across the IP network using signaling protocol.
If the voice traffic is from an IP network, the adapter will decompress the digital packets into a digital signal that is converted into an analog signal for receipt by the station device or sent across the PSTN.
Standard Features of a VoIP Adapter
- Compliant with multiple protocols including SIP, H.323 and MGCP
- Support for G.711, G.723.1, G.726, and G.729A voice codecs
- T.38 compliant (for faxing)
- Echo cancellation, Jitter Buffer, VAD and CNG
- Web-based administration/management
- Automatic provisioning via TFTP/HTTP
These are just standard features found in the majority of VoIP adapters. Each VoIP adapter has its own unique differences.
There you have it! Now that you know how a VoIP adapter works, go to our site to see the popular adapters including Cisco SPA122, Obihai OBi302, Grandstream HT503 and more!
Click the button below to download our free VoIP Adapter guide to learn more!
Publish Date: September 19, 2017 5:00 AM
Sept. 19th, 2017- BroadSoft announced that they will be updating the firmware for Yealink T4xG/P/S Series and Polycom VVX IP Phones through their BroadCloud offering! Find some details here:
These firmware updates will affect several Yealink and Polycom phones:
- Yealink T4xS Series (Firmware - 81.xxx.110)
- Yealink T4xG / T4xP Series (Pending Firmware Deployment 81.xxx.90 - Sept 2017)
- Polycom VVX Series (Pending Firmware Deployment 5.5.2 - Beginning Oct 2017)
- Models for future consideration
- Audiocodes 4xxHD IP Phones (Timing TBD)
They will be adding additional services to be managed from the phones:
- BroadWorks Enterprise Directory
- BroadWorks Personal Directory (Yealink Only)
- Network Call Logs, Received/Missed/Placed
- Office Anywhere
- Remote Office
- Hide Calling Line ID
- Reject Anonymous calls
The XSI will also be enabled by Default for Yealink and Polycom VVX Phones. End users will need to reboot their phones to enable the XSI capabilities. Check out the User Guides for changes to the User Interface on the Phones.
More information see broadsoft’s website
Publish Date: September 19, 2017 5:00 AM
Do you need a basic desk phone that is reliable and offers clear call quality? We’ve got it with Cisco’s SPA303G. (See data sheet)
Are you in need of an IP Phone for a Gigabit network? We’ve got it with our Polycom IP 335.
Perhaps you are looking for a phone with enhanced features and touch-screen display for the management-level user? We have you covered with Polycom’s VVX500. (See data sheet)
What is the one thing all of these phones have in common? They are part of our Refresh line. Refresh is our line of refurbished, gently used products that allow users to buy products that work as good as new, but cost significantly less. If you are also looking to get your hands on your desired quality phone without breaking the bank we have you covered with Refresh!
There are many IP phones to choose from. One top pick is the Polycom IP560. Featuring built-in IEEE 802.3af PoE and dual-port Gigabit Ethernet the IP560 makes it a breeze to deploy and offers savings on cabling expenses. The IP560 supports 4 lines and HD Voice for clears. (See data sheet)
If you are needing is a conference phone the Polycom IP7000 is a great option for executive offices, conference rooms, and boardrooms. The IP 7000 is flexible and expandable and features full-duplex technology and echo cancellation so that you won’t experience any distracting drop-outs or reverberation. (See data sheet)
Refresh products are cleaned, inspected, updated to the latest SIP Firmware and lab tested to prove operational. To learn more about the Refresh products presented here or any other product, contact our VoIP experts at 1-800-398-8647.
Publish Date: September 19, 2017 5:00 AM
WiFi phones give the user the luxury of being able to make and receive calls through their VoIP service anywhere in the world with an Internet connection. If you need to be mobile and don’t want to pay huge cell phone bills, WiFi phones could be a perfect solution for you and your business, to make VoIP calls at almost no cost!
With so many options out there, we know it can be confusing to choose the right WiFi phones for your business. So we put together a collection of the four most popular VoIP WiFi phones at VoIP Supply, to give you an idea of what people are looking at. Let’s check them out!
#1 Moistone MWP1100A
The Moimstone MWP1100A is a Wi-Fi phone that supports both 2.4 GHz and 5GHz frequency bands so it can be used anywhere with Internet phone service. This sleek and stylish design supports IEEE802.11 a/b/g/n with field proven stability from major carriers. The MWP1100A features an easy-to-use interface and a 2.4-inch color LCD screen to maximize ease of use.
This Dual-Band WiFi VoIP phone is a very flexible option with all the features you expected including call history, phonebook, caller ID, redial, and more! It also comes with WEP, WPA, and WPA2 support, voice, and data encryption methods to protect your system against hacking and tapping this WiFi phone. A truly comprehensive VoIP WiFi solution!
- Wi-Fi Dual Band Mode
- Easy User Interface
- Color LCD
- User Interface
- Thorough Security
- Unified Communication Service
- Wi-Fi 2.4GHz(13Channel), 5GHz(19Channel)
- Standard SIP(RFC 3261)
#2 Unidata Incom ICW-1000G
Another popular WiFi option is the ICW-1000G. The ICW-1000G is designed to be used with mobility across a wide range of deployments. The SIP-based ICW-1000G supports 802.11a/b/g/n and it has a built-in speakerphone and other calling handling features such as phonebook search, speed dial, adjustable display brightness and more. Our customers love the ICW-1000G’s long-lasting battery for whole day use and the auto-provisioning during boot up sequence.
- Polyphonic MIDI Ring/Vibration ringer
- Simultaneous bell and vibration effects
- Hotkey for vibration and ring toggling
- Adjustable ringing and volume levels
- Adjustable display brightness and timeout
- 100 call history of inbound, outbound and missed call
- 500 phone book with 30 grouping
- 99 speed dial
Download the ICW-1000G User’s Manual
#3 Apivio Liberty L2
Apivio’s Liberty L2 combines HD quality voice technology with a unique Web Authentication feature to give users total mobility at home, in the office or even out on the road. Designed with the user’s best experience in mind, the Liberty L2 operates on a dual band frequency, complies with IEEE802.11 a/b/g/n and utilize HD Codec G.711.1/G.722 for crystal clear sound quality and maximum connection reliability.
It features a full-duplex speakerphone for hands-free talking, screen text input mode, high capacity battery, web authentication, unified management service via CLive and more!
- Standard SIP (RFC3261)
- Dual Band 2.4GHz & 5GHz
- Multi-Line (2 accounts)
- Push-to-Talk (PTT)
- Full-Duplex Speaker Phone
- Service Management with CLive (Auto Registry System)
- Screen Text Input Method
- Web authentication via Automatic Web Browser
- Earphones (w/3.5Ф, 4pole type)
- Battery: Li-ion, 1500mA
- Stand-by time: 100 Hr
Download the Liberty L2 Datasheet
#4 Yealink SIP-T52S
Comparing to the other three best sellers here, the Yealink SIP-T52S sits at a lower price point. The SIP-T52S is a member of the Yealink T5 Series IP Phones and it supports the installation of third-party applications to business settings. Designed for busy executives and managers, the T52S offers a color LCD 2.8-inch 480×272 pixels screen, high-quality. speakerphone with echo cancellation, up to 16 accounts, and 3-way conference, and more.
- Color LCD 2.8 inch 480 x 272 pixels
- HD audio and full-duplex speakerphone
- Dual-port Gigabit Ethernet (router and switch) with PoE
- High-quality speakerphone with echo cancellation
- Up to 16 SIP accounts, 3-way conference
Download the SIP-T52S Datasheet
There you have it! Questions about the WiFi phones? Don’t wait. Call our VoIP experts at 1-800-398-8647 now!
Publish Date: September 15, 2017 5:00 AM
Last week we were able to attend this year’s Grandstream partner conference, and needless to say, it was a blast. We were able to take in the sights and sounds of Boston, Massachusetts, as well as catch a Red Sox game and even a boat ride on the Spirit of Boston!
This is one of the premier opportunities to network with fellow colleagues in the VoIP world, and also get an inside look at what Grandstream has in store for 2018. We were not disappointed!
We were able to get our hands on several new products that are expected to roll out in the very near future. One of our favorites would have to be Grandstream’s new, and first ever, WiFi phone! The WP800. This is not expected to see the light of day until early 2018 and we can hardly wait!
Overall, we were able to leave Boston with some great takeaways before heading back home to wonderful Buffalo, New York! If you were not able to attend this year’s partner conference, then don’t forget to check out our short video! Join our Senior Product Specialist, Youleidy Vegas, as she captures the highlights of this great event!
Were you also in attendance at the 2017 Grandstream Partner Conference? Did you have a good time? Let us know in the comments below! We want to know!
Publish Date: September 15, 2017 5:00 AM
Choices, choices, choices. Everyone loves choices. Can you imagine a world where the only flavor of ice cream was vanilla? Or the only place to go out to eat was McDonald’s? Yeah, no thanks.
Having choices is one of the things that makes life great, it is a privilege, but having choices when it comes to the things we do every day, is an important necessity. For example, your job!
We go to work almost every day, and for most of us, it’s filled with the same tasks. Maybe moving your weekly meetings to different times can erase some monotony, or changing the order of your tasks can maybe help make things up. Anything to keep things fresh! Einstein once said that insanity is doing the same thing over and over and expecting a different result, and I think there is some truth to that.
For those of us in an office setting, it is almost certain that you have a desk phone, and you more than likely use it often. When that phone rings, we all know there are several ways to pick it up. You can lift the handset, you can answer with your headset, and so on and so on.
But what if I told you that you can have even more choices when it comes to picking up your desk phone? As long as your desk phone is the Cisco SPA 514G! Now, I am not saying that this is the only phone that can do this, but we will use it as an example for the sake of this blog.
Typically when your phone rings, it is a specific line that is calling you. This will cause one of the line keys to light up! Common knowledge tells us that pressing the active line key will answer the call, but with the Cisco SPA514G, you can decide what device is activated after pressing the line key.
How to Choose Your Preferred Audio Device on the Cisco SPA514G
Telling your phone what you want to answer the call with is actually pretty simple too! Just follow these steps below:
- Press the Setup button
- Select Preferences followed by Preferred Audio Device and lastly, Edit
- Press Option to scroll through your choices
- When the option you want is displayed, press Ok
- Then press Save
And that’s it! Now, by hitting the active line key on an incoming call, your SPA514G will answer with the device you set it to. The best part is after you get tired of answering the phone that way, you can always change it up! Because of choices.
Do you have a Cisco SPA514G on your desk? Do you use the Preferred Audio Device feature? Tell us what you think! We want to know!
Publish Date: September 15, 2017 5:00 AM
Recently, some of my clients showed interests in learning about Sangoma’s SIPStation. They wanted to know what it does and how they can benefit from it. So I’d like to share this with all of you who are curious about the SIPStation or are looking for an ideal VoIP service solution.
What Does the SIPStation Do?
The SIPStation is Sangoma’s SIP Trunking service that provides both Canadian and USA all-sized businesses with feature-rich telephony services using just a standard Internet connection you already have. The SIPStation also allows you to port your existing phone numbers and choose the numbers you want to represent your business nationally.
Six Biggest Benefits of the SIPStation SIP Trunks
- Save 25% or more with the Trunk Groups
The Trunk Groups are unique to Sangoma’s SIPStation that enables your company to share voice services across multiple locations and enjoy 25% savings! Check the graph below to see a comparison of your saving with and without the Trunk Groups:
2. Never Miss a Call - Failover Options
With the Trunk Groups, if a PBX at one of your location fails, your inbound calls can automatically failover to a different PBX(s) in your Trunk Group on a per phone number basis, so you will never miss a call!
3. No Contracts!
We all know that business world is dynamic and your business strategy can change at any time. With SIPStation, you are able to adjust your services at any time. No contracts required!
4. Integrated with FreePBX and PBXact
If you are using the FreePBX and the PBXact, you would love how SIPStation comes ready with all you need to work with your system and PBX routing.
5. Integrated Fax Services
With SIPStation, you will be able to send and receive faxes from a web interface or from your local fax machine with incredible reliability.
6. Inbound Numbers and Porting
Need more inbound numbers? No problem. You can add as many as you need and also port your existing phone numbers to Sangoma’s service for a simple $10 port charge and then $1 per month per DID.
Is that all? Absolutely not. Every business is different and the required features/services may vary case by case. So give me a call at 716.531.4318 or email me at firstname.lastname@example.org and I will help you narrow down the best VoIP solutions you can pick from.
Click to utilize this simple configuration tool here to estimate your phone number costs!
Also, join our webinar on September 26th at 2 pm to learn how you can take advantage of the SIPStation & FAXStation powered by Sangoma! Reserve your seat early!
Publish Date: September 7, 2017 5:00 AM
If you have a desk at work then chances are you have a phone on your desk. The kind of phone that is on your desk probably has a lot to do with what your job position and duties.
If you are working in a call center, then odds are you have an entry level phone that is equipped with just enough to get the job done. If you hold an inside sales position then you might have more of a mid-range phone. Perhaps something with programmable BLF keys or HD voice etc.
When you start to get into a job position that has an executive role, then you might have a use for a more high-end phone. A phone that is packed with features that can help you navigate through your day-to-day activities better, oh and a color touch screen too….obviously.
What would be a good example of a phone like this? Ahh, how about the Yealink T48G? When it comes to Yealink’s T4 Series, the T48G is the top of the line. It also has a 7” color touchscreen display, and just about every VoIP feature under the sun. To me, that sounds like the perfect executive phone!
But speaking of every VoIP feature under the sun, there is one thing that you are able to do on the T48S really stood out to me. Not only is this a cool and unique feature, but I feel like it can really come in handy for someone on the executive level who may be in charge of several people in the office.
What’s the feature? The Yealink T48G allows you to upload contact photos! Not only is this relatively easy to do, but it can really come in handy when trying to remember everyone you work with!
I am going to assume that everyone you work with has a company photo, you know, headshots for your website or email signature. These are great to take and upload to your phone contacts. Especially if everyone is assigned an internal extension, it may take a while for you to remember who is calling you.
Doing this can also help you put a face to a name and a face to a voice! So the next time you’re in the breakroom getting a cup of coffee, you can really impress everyone with your flawless name remembering skills.
Now, let’s move on to the how-to part of the blog and find out how to upload contact photos! It’s really quite simple, but it does involve some work on the web user interface. If this is something you need access to or help with, then just let your System Administrator know what you are trying to do, and grab some assistance! If you are able to tackle this on your own, then just follow these easy steps!
How to Upload a Contact Photo on the Yealink T48G
- Click on the Directory and then go to Local Directory
- Click Browse, and then locate a photo file from your computer
- Click Upload Photo to upload the photo
- You can click Delete Photo to delete the customer photo
Once you have your photo uploaded the next step will be to add the customer photo to the contact! Please note that the Yealink T48S only supports .png, .jpg, .bmp format files and the file size must be less than 5MB!
Now that you have uploaded your photo, all you have to do is follow these next steps and you will be on your way!
- Click on Directory and then Local Directory
- Click the desired entry you want to edit
- Select the desired photo from the pull-down list under Photo
- Click Edit to accept the change
And there you have it! Now that you have assigned a photo to your contact, when you place a call to the contact or receive a call from the contact, the touchscreen will display the contact photo! Just repeat the process to keep adding photos to different contacts!
Do you have a Yealink T48G on your desk? Do you use the Contact Photo feature? If so, what’s your experience been like? We want to know!
Publish Date: September 1, 2017 5:00 AM