Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

TRAINING IN CONTACT CENTERS

How To Enter the 2020 Members' Choice Awards - For Vendors

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

EMPLOYEE ENGAGEMENT

HOME AGENT TECH & ENVIRONMENTS

Candidates for Warm Teleprospecting Calls - Volkart May - ContactCenterWorld.com Blog

Candidates for Warm Teleprospecting Calls

Most people are familiar with cold calling, or working off of a list to build a database that can be used in the future. While cold calling plays an important role in B2B lead generation and qualification, it isn’t the only function of a teleprospector. In fact, teleprospectors spend a significant amount of their time on warm calling, or contacting the people that the company has a pre-existing relationship with in order to gather more information from them. Access to this information allows the teleprospector to better qualify the lead and determine whether it is ready to be passed on to the sales team. The following groups of potential clients or customers are ideal candidates for warm teleprospecting calls:

Marketing leads

The purpose of B2B marketing is to generate awareness and interest in a product or service that will result in inbound leads. However, not every lead that is generated via marketing efforts is going to be sales-team ready. In fact, some of these leads might not be qualified at all. In order to determine the quality of the lead, teleprospectors place phone calls to these leads and engage them in conversation. The insights gathered from the call determine if they should be passed on to sales or if they are a better fit for further nurturing.

Cold leads

In some cases, a lead might be qualified, but they don’t make a purchase right away. When this happens the lead “goes cold.” Understandably, the sales team doesn’t want to spend their time engaging with a lead that isn’t ready to convert, but that doesn’t mean that the company as a whole should ignore these leads. A teleprospector can place calls in order to keep the lines of communication open and the company top of mind for when the lead determines that it’s the right time to buy.

Past customers

There are many reasons why a company might decide it no longer needs the products or services offered. It’s not always because they weren’t satisfied. The needs of past customers are likely to evolve over time and there’s a possibility that they might be in need of the products or services again in the future. Or, if there are new products or services that could appeal to them, it’s worth reaching out and maintaining that relationship.

Current customers

Teleprospectors can advise current customers about new or enhanced products or services that complement the products or services they are currently using.

While warm teleprospecting can be time consuming, it’s a necessary function of the sales and lead nurturing process. If the sales team isn’t able to engage with these leads, outsourcing to an experienced teleprospecting team is worthwhile.

Source: http://www.volkartmay.com/lead-qualification/warm-teleprospecting/

Publish Date: January 6, 2017 5:00 AM


2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 



View more from Volkart May

Recent Blog Posts:
5 Reasons to Execute an Outbound Calling CampaignAugust 16, 2017 5:00 AM
Warm Calling: Who Teleprospectors Should be ContactingAugust 8, 2017 5:00 AM
Set a B2B Calling Campaign Goal to Achieve a Desired OutcomeJuly 18, 2017 5:00 AM
Improve Marketing Efforts with an Outbound Calling CampaignMay 30, 2017 5:00 AM
Leave These Sales Functions to an Outsourced Calling PartnerMay 18, 2017 5:00 AM
Keep Prospects on the Line by Following These Sales Call TipsMay 2, 2017 5:00 AM
Key Points to Mention Upfront During an Inside Sales CallApril 10, 2017 5:00 AM
Want a Callback? Follow These Inside Sales Voicemail TipsMarch 27, 2017 5:00 AM
4 Ways to Build a Positive Call Center CultureMarch 16, 2017 5:00 AM
Keys to a Successful Relationship with an Outsourced Inside Sales CompanyFebruary 27, 2017 5:00 AM
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 10463 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =