Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

How To Enter the 2020 Members' Choice Awards - For Vendors

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

EMPLOYEE ENGAGEMENT

HOME AGENT TECH & ENVIRONMENTS

Tips for Working with Sales Lead Lists - Volkart May - ContactCenterWorld.com Blog

Tips for Working with Sales Lead Lists

In order to generate sales leads, inside sales representatives are responsible for executing calling campaigns and working off of sales lead lists. Ideally, the lists are warm and targeted, but that’s not always the case. Inside sales professionals must be proficient working with a variety of lists and using their experience to improve the lists that they have.

Here are 5 tips for working with sales lead lists:

Narrow down a cold list

When you receive a cold list, it’s important to narrow it down before starting the calling campaign. The list can be segmented by SIC codes, organization size, geographic region, or other characteristics that can help you focus on where you are more likely to be successful. If you aren’t sure which segments of the list will be most successful, run a small test first and compare results before going full force ahead with the campaign.

Re-visit old lists

You rarely want to take a “one and done” approach when working with a list. Take a look through your CRM for leads that have gone cold or past customers that might be interested in your products/services again. Initially when you worked with a list, maybe you weren’t able to reach the contact or they weren’t interested at the time. As companies evolve and new decision makers are hired, their needs change and it’s worth reaching back out to stay front of mind.

Don’t worry if names are missing

Ideally, a list will contain contact names and titles, but that isn’t always the case. If you don’t have a contact name, it doesn’t mean that the list is worthless, especially since the name on the list isn’t always the person you should be speaking with. Experienced inside sales professionals can navigate within an organization to find the best person to speak with.

Direct lines are great, but so are main numbers

In some cases, you might not have access to direct dial information right away. Don’t feel limited by this. Calling a main line and speaking to a receptionist is a great start. An experienced inside sales team can obtain valuable information from the receptionist, including direct dials and extensions to help build out your list.

Run against other lists before calling

If you have multiple people on your sales team, it’s important to cross reference each other’s lists before making inside sales calls. You also want to make sure that you aren’t calling a current customer or active prospect.

Remember, there are many places to find lists. Targeted lists can be found online or through brokers and crowd sourcing subscriptions. An inside sales partner also has access to useful lists. Regardless of where you find your list, know that they are important to the success of your campaign, so take the time to build them out and work them with some of these tips.

Source: http://www.volkartmay.com/inside-sales/sales-lead-lists/

Publish Date: May 27, 2016 5:00 AM


2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 



View more from Volkart May

Recent Blog Posts:
5 Reasons to Execute an Outbound Calling CampaignAugust 16, 2017 5:00 AM
Warm Calling: Who Teleprospectors Should be ContactingAugust 8, 2017 5:00 AM
Set a B2B Calling Campaign Goal to Achieve a Desired OutcomeJuly 18, 2017 5:00 AM
Improve Marketing Efforts with an Outbound Calling CampaignMay 30, 2017 5:00 AM
Leave These Sales Functions to an Outsourced Calling PartnerMay 18, 2017 5:00 AM
Keep Prospects on the Line by Following These Sales Call TipsMay 2, 2017 5:00 AM
Key Points to Mention Upfront During an Inside Sales CallApril 10, 2017 5:00 AM
Want a Callback? Follow These Inside Sales Voicemail TipsMarch 27, 2017 5:00 AM
4 Ways to Build a Positive Call Center CultureMarch 16, 2017 5:00 AM
Keys to a Successful Relationship with an Outsourced Inside Sales CompanyFebruary 27, 2017 5:00 AM
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 13226 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =