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EXECUTIVE MEMBER
Zakaria AbuKafyeh
Contact Center Director
Malomatia
118
MEMBER
Sefanaia Silimaibau
Supervisor Quality Assurance & Trainer
Vodafone Fiji
260
EXECUTIVE MEMBER
Rajrupa Raghavan
Project/Product Owner-Manager
Consultant
216

New Welsh Contact Centre Forum Membership Packages Announced - Welsh Contact Centre Forum - ContactCenterWorld.com Blog

New Welsh Contact Centre Forum Membership Packages Announced

New Associate Membership Packages

Platinum

1 year Membership

2 x people to 4 x quarterly forum meetings a year

1 x stand at 1 x quarterly forum meeting

4 x marketing emails within year of membership

Website presence

Marketing of any events/news/offers/training on the website

Tweets around your events/new/offers that are on the website

1 x business advert on Buzzwales for one year of membership (change as and when required)

Total = £2750.00+vat 

Sign up for 2 years £5000.00+vat

 

Gold

1 year Membership

2 x people to 4 quarterly forum meetings a year

2 marketing emails within year of membership

Website presence

Marketing of events/news/offers/training on the website

Tweets around your events/offers/training that are on the website

1 x add on Buzzwales for 1 year of membership

Total = £1500+vat

 

Silver

1 year Membership

2 x people to 2 quarterly forum meetings a year

1 x introductory marketing email

Website presence

Marketing of events/news/offers/training on the website

Tweets around the events/news/offers/training on the website

Total = £750+vat

 

Bronze for charities and single consultants only

1 year Membership

1 x person to 2 quarterly forum meetings a year/1 x person at 4 forum meetings a year 

Website presence

Marketing of events/news/offers/training on the website

Tweets around the events/news/offers/training on the website

Total = 299+vat for 2 x forum meetings per year

Total = £399+vat for 4 x forum meetings per year 

 

For further details please contact lucinda@callcentrewales.co.uk or call 029 2070 9800

Source: http://www.welshcontactcentreforum.co.uk/newsarticle/1221/

Publish Date: April 17, 2018

2023 Buyers Guide
Get Listed
Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.
2.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.
3.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.
4.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.
5.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
6.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
7.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.
8.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
9.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
10.) 
Synthetix

Knowledge: For Your Team
Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels.

With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent.

With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that produces scripting, agents are more productive and Average Handling Times can be reduced by 25%.
 


View more from Welsh Contact Centre Forum

Recent Blog Posts:
New Welsh Contact Centre Forum Membership Packages AnnouncedApril 17, 2018
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Deadline for Entries: 2018 Welsh Contact Centre AwardsNovember 2, 2017
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