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New Welsh Contact Centre Forum Membership Packages Announced - Welsh Contact Centre Forum - ContactCenterWorld.com Blog

New Welsh Contact Centre Forum Membership Packages Announced

New Associate Membership Packages

Platinum

1 year Membership

2 x people to 4 x quarterly forum meetings a year

1 x stand at 1 x quarterly forum meeting

4 x marketing emails within year of membership

Website presence

Marketing of any events/news/offers/training on the website

Tweets around your events/new/offers that are on the website

1 x business advert on Buzzwales for one year of membership (change as and when required)

Total = £2750.00+vat 

Sign up for 2 years £5000.00+vat

 

Gold

1 year Membership

2 x people to 4 quarterly forum meetings a year

2 marketing emails within year of membership

Website presence

Marketing of events/news/offers/training on the website

Tweets around your events/offers/training that are on the website

1 x add on Buzzwales for 1 year of membership

Total = £1500+vat

 

Silver

1 year Membership

2 x people to 2 quarterly forum meetings a year

1 x introductory marketing email

Website presence

Marketing of events/news/offers/training on the website

Tweets around the events/news/offers/training on the website

Total = £750+vat

 

Bronze for charities and single consultants only

1 year Membership

1 x person to 2 quarterly forum meetings a year/1 x person at 4 forum meetings a year 

Website presence

Marketing of events/news/offers/training on the website

Tweets around the events/news/offers/training on the website

Total = 299+vat for 2 x forum meetings per year

Total = £399+vat for 4 x forum meetings per year 

 

For further details please contact lucinda@callcentrewales.co.uk or call 029 2070 9800

Source: http://www.welshcontactcentreforum.co.uk/newsarticle/1221/

Publish Date: April 17, 2018 5:00 AM


2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 



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