Questions to Ask When Hiring a Consultant - Wilmac Company - ContactCenterWorld.com Blog
Investing in consulting services can have valuable and tangible impacts on the operations of your organization. To ensure that you will get the most value out of working with a consultant, there are several key questions to consider:
- What is the consultant’s experience?
You will realize the most benefit from hiring a consultant who has experience working with other organizations in your industry. It is important to ensure that the consultant understands your business, industry, and any regulations that impact your operations.
A subject matter expert who understands your environment – whether it is a contact center or trading floor – will be able to provide the most targeted and valuable recommendations.
- What was the outcome of similar projects?
Ask for case studies or an overview of previous projects on which the consultant has worked. This will give you an idea of the process, recommendations, and a tangible idea of the potential outcome.
Gathering further evidence of the consultant’s experience and previous successes will help you make a make an informed and confident decision.
- What are your goals?
It is crucial to articulate what you are looking to get out of the project. Clearly presenting your goals will help the consultant focus his or her efforts on what is most important to you. Is your focus on compliance? Efficiency? Quality? Ensuring a mutual understanding of the desired outcomes will help you ensure that the project runs smoothly.
- What is the process?
Ask questions to make sure that you understand the details of the process. Will the majority of the project be conducted on-site or remotely? Ensuring the security of sensitive customer and employee data is crucial. How will findings and recommendations be presented? Be sure to talk through any preferences, additional questions, and concerns prior to making a hiring decision.
Publish Date: August 31, 2015 5:00 AM
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