There are many factors in an environment that can affect a recording solution. Our years of experience have provided us with a thorough and unique understanding of these factors. To help shed light on potential problem areas, and to best create solutions, we have designed our Operational Assessments specifically to optimize your recording solution.
First, we take the time to understand your organization’s current state and end goals. There is no point in designing a solution if we don’t first understand what it is you are trying to achieve.
Next, we take a comprehensive and in-depth look at your people, processes, and technology to identify strengths, gaps, and areas for improvement. Specifically, we do such things as evaluate integrations with third-party technology (phones, radios, turrets, etc.) and speak with staff to discover any gaps in end-user knowledge.
Operational Assessments typically occur on-site, so we can get the best look at your system. We look at hardware, software, cabling, servers, and more. If there are current or potential problem areas, or areas that are underutilized, we make detailed note so we can generate the most complete Post-Review Plan possible.
This Post-Review Plan brings together all insights gathered and creates a detailed improvement plan that answers the ‘what’, ‘how’, and ‘why’ of moving towards optimization. This plan includes:
To make sure our recommendations are fine-tuned to your specific environment, Wilmac offers three types of Operational Assessments, with differences based on your industry.
Contact us today to learn more about the specifics details and benefits of our Operational Assessment.
Publish Date: October 10, 2016 5:00 AM
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
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