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How to Manage Your Legacy Recordings - Wilmac Company - ContactCenterWorld.com Blog

How to Manage Your Legacy Recordings

Managing your legacy recordings can be a huge headache – it may even be the thing preventing you from upgrading your call recording system. Migrating your recorded data can be costly and time consuming. You may also be concerned about accuracy and ensuring that all of your recordings and associated metadata are retained.

Retaining recorded call data is important for a number of reasons. The most obvious is compliance, as regulations often require that calls be recorded, saved, and easily retrieved for a period of time, sometimes “forever.” Many organizations are now retaining their calls for risk mitigation and compliance with internal guidelines as well.

Oftentimes, playback of recorded material is intended to be done on the original equipment. So, what is the solution if your original equipment fails, needs to be upgraded, or no longer fulfills your needs for retrieval and playback?

The good news is that almost all recorded data, even that saved on legacy equipment or tapes and discs, can be migrated and configured for playback in a database. There are many options available, from the extraction of metadata into an Excel format, to a searchable database of recordings, that you can rest assured that your legacy data will be safely migrated and available when you need it.  

Source: http://www.wilmacco.com/blog/2015/09/21/how-to-manage-your-legacy-recordings

Publish Date: September 21, 2015 5:00 AM


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