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NICE Inform: What Makes It the Industry Leader? - Wilmac Company - ContactCenterWorld.com Blog

NICE Inform: What Makes It the Industry Leader?

For many years now, Wilmac has selected NICE Inform as our Incident Information Management selection for our Public Safety customers. As a result, we are frequently asked “why?”

Here are a few answers directly from Wilmac’s Director of Public Safety, Joe Grube.

Q:        What does NICE Inform have that other systems (from other manufacturers) do not?

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A:         Nice Inform has the ability to manage data (recorded audio) from itself and from outside sources (imported mugshots, audio recordings, pictures, reports, etc.), and to put it all into a format that makes sense. Inform allows you to bring context back to the individual pieces of evidence. No other product or manufacturer can do this.

Along with this, NICE Inform has the ability to export large packages of recreated content with a standalone player – transferring the “context” from the creator to the viewer. This is extremely helpful for outside investigators, prosecutors, and other law enforcement personnel.

Q:        Compared to other software on the market, what features or functions make it “better”?

A:         From a “better” perspective, the interface is polished and refined. Users who have worked with Inform before can easily transition to the latest version of the software with minimal effort. And for those who are new to Inform, its design and ease-of-use is recognizable and intuitive.

Inform is also an extremely reliable platform. It’s existed long enough (and been thoroughly tested enough) to have the first-round (and second and third-round) quirks worked out.

Q:        In simple terms, what are the quick, high-level main selling points for NICE Inform?

A:         In addition to what I mentioned above, NICE Inform is…

  • Highly flexible
  • Full of advanced features
  • A mature product that has had time to become very solid
  • Priced competitively when compared feature-to-feature with competitors. (Many people think “NICE is so expensive” but it isn’t if you compare apples-to-apples. The added features are what makes it more, but you’re getting more.)
  • Paired with a solid recording platform
  • An enterprise-grade design, regardless of organization size

 

Source: http://www.wilmacco.com/blog/2016/08/22/nice-inform-what-makes-it-the-industry-leader

Publish Date: August 22, 2016 5:00 AM


2020 Buyers Guide Visual Communications

 
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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 



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