Joe's APCO Conference 2015 Experience - Wilmac Company - ContactCenterWorld.com Blog
I had the opportunity to attend APCO 2015 in Washington DC this year. This was my second trip to the APCO event over the past few years, and it was certainly a valuable experience. I attended with a few goals in mind. First, it is always important to me to spend time with our partner, NICE Systems, who consistently has a significant presence at major public safety trade shows and conferences. Secondly, I wanted to meet with our direct customers and introduce them to members of the NICE Systems team to share ideas, provide feedback, and learn about the path that NICE product development is taking. Lastly, I wanted to use the time to expand both my knowledge not only of the recording and incident information management field, but also of the state of the marketplace with other technologies, and to attend courses on relevant public safety topics that impact our customers.
The time spent in the Exhibit Hall, especially with NICE Systems, was extremely worthwhile. I found the training sessions I attended to be extremely informative, as well. The sessions I chose were focused on data security and system integrity. Many of these topics were specifically related to how we can safeguard both our systems and the data they contain as we move toward NG9-1-1 networks where systems will be communicating across traditional jurisdictional boundaries. Much of the buzz was also focused on the related topic of FirstNet. There was a wealth of information on the status of the Broadband Technologies Opportunity Program (BTOP) sites, the state consultations, and the steps the FirstNet Team is taking to prepare for the issuance of the FirstNet RFP. The FirstNet related sessions really only touched on a fraction of the information available to the public, so if you are interested in learning more, I’d recommend digging into firstnet.gov for further reading.
I came away from the event excited about the future of public safety technology. There are many initiatives underway that have the potential to fundamentally change the way our public safety partners conduct business. Sharing of resources, systems, and data will be the topic of many discussions in the future, and it is important to me to maintain a high level of subject matter expertise so that I can help guide our customers toward solutions that meet their needs not only today, but in the future as well!
Publish Date: September 2, 2015 5:00 AM
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