Hosted Solutions – Why You Should Move to The Cloud - Wilmac Company - ContactCenterWorld.com Blog
Many of our everyday solutions and applications are hosted in the cloud. Whether it’s our personal pictures or our work email, more and more data is stored and accessed online instead of on a physical computer. Thanks in part to this increasing trend, your Voice Recording solution can now be hosted in the cloud as well.
As with all hosted solutions, data is stored on a secure network of remote servers that are maintained by the service provider instead of by your internal IT team. That means there is little or no on-site physical equipment to manage either!
Moving to a hosted solution offers many benefits:
- Lower Cost – with hosted solutions, most or all physical equipment and all storage and server requirements are off your plate. You’ll also have fewer internal staffing demands as the administration, service, and support will be taken care of by your service provider. Even if there is some physical equipment on site, it can be fully maintained by your service provider.
- Decreased Complexity – the administration and security of your system is controlled by your service provider. When managed properly, your solution will always be up to date with patches and bug fixes, and all maintenance needs will be handled.
- Greater Accessibility – as with all cloud-based solutions, all you need is a commercial internet connection to access the full features and functions of your solution.
- Scalability – you can easily increase or decrease licenses to adjust for seasonality or variable staffing needs.
Hosted solutions are a great option for environments of all sizes, in all industries, and especially for those with crucial Call Recording systems.
Publish Date: May 2, 2016 5:00 AM
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