Do You Know Your System's End of Life Date? - Wilmac Company - ContactCenterWorld.com Blog
Your Call Recording Systems end of life date is likely one of the furthest things from your mind when you are upgrading or purchasing a new system. The average life cycle of a call recording solution is 5 – 7 years, after which the manufacturer begins to phase out the sale and support of that particular version.
There are several milestones involved in this ‘phasing out’ period and they are important to note when planning for the future of your system:
- END OF SALE - This is the final date on which the specific version of that product will be available for general sale. Especially if you’re looking into buying a new enterprise-wide system, this is an important date as it typically indicates that the version is nearing its end of support date. When evaluating options, it is best to avoid those versions nearing their end of sale date.
- END OF EXPANSION SALE – The final date on which a product version, hardware, or software can be expanded within the same product version at an existing installation. Any scalability projects or add-ons to existing systems will need to be addressed before this date. Otherwise, you may be forced into a much larger scale upgrade than intended once the version is past its end of expansion date.
- END OF SOFTWARE DEVELOPMENT – This is the date on which the manufacturer will cease to provide code fixes, changes, and third party software certifications for a particular product version. This is important to keep in mind for IT projects as it affects any policies that require the certification of third party security patches which will no longer be available from the manufacturer.
- END OF SUPPORT – This indicates the final date on which the manufacturer will provide support for the product version. This includes technology support, on-site support, help desk, training, and spare parts. Fortunately, the passing of this date does not always require an upgrade. There are many third party service providers available that provide support on products that have reached end of life. There are many benefits to working with third party service providers and you will want to start looking into your options and lining up future support before the official end of support date to mitigate risk and ensure that you’re solution is continuously supported.
Publish Date: September 8, 2015 5:00 AM
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