These days, we’re inundated with news about fraudulent big bank activity. The offenses run the gamut from falsifying accounts to currency exchange fraud. We’ve seen major corporations fined and bailed out – yet deemed ‘too big to fail’.
Big banks play an essential role in the economy, and having the right technology in place can improve their business practices, enhance accountability, and better protect customers. While technology alone can’t change individual human error and lack of judgement, it can create and improve a culture of compliance.
Specifically, Call Recording software can help:
The damage of fraud and non-compliance is severe; we’ve seen scandals cost big banks hundreds of millions of dollars in fines, payments, and legal fees – as well as tremendous loss of business. Recording technology is also able to assist in that regard. Not only can it help prevent fraud, it can also better protect customers with automated fraud monitoring and detection and alerts for suspicious behavior.
Technology may not be able to prevent points of ethical failure – the human element isn’t going away any time soon – but the right technology can help prevent systemic fraud and protect customers and their interests. Customers are better protected when the right technologies and processes are put in place.
Publish Date: February 6, 2017 5:00 AM
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.
This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511
NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
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