CX – or Customer Experience – is all the buzz these days, and understandably so. Study after study shows that exceptional Customer Experience leads to customer loyalty, which leads to increased sales. The end result is happy customers and increased revenue.
However, talking about the optimal CX is easy; achieving it can be far more difficult.
The first step to achieving your CX goal is listening to your customers, and the best way to do that is by leveraging the Call Recording solutions you already have. You can’t know what your Customers want, need, or think if you don’t listen to what they say.
Additionally, many Call Recording systems also provide optional features that can help you get the most out of your data and agents. Are you using your…
These features, and others that leverage the voice of the customer, can move your organization in the right direction towards creating the best Customer Experience possible.
Publish Date: April 26, 2016 5:00 AM
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.
This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
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