Whether you are a Contact Center, Public Safety, or Financial Services organization, your call recording solution is important to your successful operation. It is crucial to ensure that your solution is meeting your needs and helping you achieve your goals. At Wilmac, we understand this reality and designed our consulting assessments to be informative and helpful.
Here’s how it works- Wilmac’s experienced subject matter experts will take the time to understand your current state and your goals. They will take a comprehensive look at your people, equipment, and processes to identify gaps and areas for improvement. Your Wilmac consultant will then provide you with specific and actionable recommendations, a suggested implementation plan, and even an ROI analysis.
Key benefits of this services include:
Whether your goal is compliance, improved quality, or data management, our skilled consultants can help.
Publish Date: October 6, 2015 5:00 AM
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634
|3.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
|5.)||Jointly International Inc.|
Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:
* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Debt Recover, Collections
PH: +61 7 5660 6284
Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.
|Environmental Changes That Can Impact Call Recording||May 15, 2017 5:00 AM|
|Choosing A NG9-1-1 Recording Partner: 6 Factors to Consider||March 6, 2017 5:00 AM|
|Big Banks & Call Recording: How Technology Can Help||February 6, 2017 5:00 AM|
|Speech Analytics and Quality Monitoring||January 23, 2017 5:00 AM|
|How to Plan for a Recording System Upgrade||January 9, 2017 5:00 AM|
|Improving Your Recording Environment Starts with a Wilmac Assessment||October 10, 2016 5:00 AM|
|Wilmac Support for NICE Systems||September 6, 2016 5:00 AM|
|NICE Inform: What Makes It the Industry Leader?||August 22, 2016 5:00 AM|
|PCI & Your Call Recording System||June 28, 2016 5:00 AM|
|Technology Is Important, but People Still Have a Place||June 2, 2016 5:00 AM|