If you’re thinking about changing any of the technology in your working environment, we encourage you to consult Wilmac before follow through on those changes.
You may not realize it, but changes to existing technology can negatively impact your Call Recording system, and in some situations, even cause loss of recordings. To avoid this risk, please consult Wilmac before you make changes to:
Our highly experienced Field Service Engineers (FSEs) will take a detailed look at the state of your existing technology, and then balance what they find with your future goals. From there, we will:
We also recommend a complete System Health Check after any change is made, to safeguard that the adjacent technology will continue to operate properly and integrate seamlessly. Contact us today to learn more.
Publish Date: May 15, 2017 5:00 AM
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.
This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300
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