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Environmental Changes That Can Impact Call Recording - Wilmac Company - ContactCenterWorld.com Blog

Environmental Changes That Can Impact Call Recording

If you’re thinking about changing any of the technology in your working environment, we encourage you to consult Wilmac before follow through on those changes.

You may not realize it, but changes to existing technology can negatively impact your Call Recording system, and in some situations, even cause loss of recordings. To avoid this risk, please consult Wilmac before you make changes to:

  • Telephony positions
  • Volume settings
  • Network source time
  • Network storage location or credentials
  • 3rd party system credentials
  • Antiviruses
  • Firewalls
  • Talk groups
  • Server network address
  • Server network adapter settings
  • Network infrastructure settings

Our highly experienced Field Service Engineers (FSEs) will take a detailed look at the state of your existing technology, and then balance what they find with your future goals. From there, we will:

  • Give you the go-ahead to make the change(s)
  • Advise you on a different (and better) course of action
  • Perform changes for you – this is your safest and best option!

We also recommend a complete System Health Check after any change is made, to safeguard that the adjacent technology will continue to operate properly and integrate seamlessly. Contact us today to learn more.

Source: http://www.wilmacco.com/blog/2017/05/15/environmental-changes-that-can-impact-call-recording

Publish Date: May 15, 2017 5:00 AM


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