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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
As more communication channels open up, contact centers are forced to train their agents to become multi-tasking specialists trained to handle multiple channels. We asked industry professionals whether their agents were able to handle different chan... March 26, 2010 5:00 AM
Giving your customer the freedom of choice when it comes to communication is a guaranteed way to make those customers happy. But as more channels of communication open up and become available, the contact centers that integrate them are faced with n... December 10, 2009 5:00 AM