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BPESA - Company Profile   (About Company Profile Pages)

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Overview

BPESA operates both as a specialist investment promotion agency for business process outsourcing (including contact centres) and as a national trade association and networking body for the industry.

The mandate of BPESA is to create jobs. It does this by raising awareness of the industry’s potential internationally thereby assisting in attracting new investments. It achieves this by helping to create an enabling environment for investments to thrive and grow – developing the skills base, supporting SMEs, and providing linkages to national and regional government, ensuring the implementation of pro-growth policies.
BPESA’s mission to promote job creation in the South Africa BPO industry. This is achieved through the promotion of:
• Investment
• Networking/Industry Development
• Skills Development



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Company News

The US will be a key market for the growth of SA’s global business services (GBS) sector - also known as the business process outsourcing sector - in the near future.
June 20, 2022 3:54 PM
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South African call centres have received a boost from the country’s ongoing COVID-19 vaccine programme.
July 9, 2021 8:01 PM
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Articles

South Africa’s BPO sector has enjoyed rapid growth, with a ~25% compound annual growth rate between 2015 and 2021, becoming a major global outsourcing contender
November 16, 2022
 1662 
Luke Mills, Executive Director of CallingtheCape discusses how the combination of government support, high-quality and competitively priced skills and sophisticated telecommunications has seen Cape Town’s call centre industry double in size since 200...
February 1, 2007
 18358 
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