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Brent Council - Company Profile   (About Company Profile Pages)

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Overview

Brent Council’s call centre receives seven to eight thousand customer enquiries each month covering areas such as: Revenue and Benefits, Street Care and Environmental Health. Approximately 10% of all enquiries are generated by email. Brent Council has five teams of agents dealing with customer enquiries; one being dedicated to responding to all inbound email enquiries. This team was created to serve the increasing number of customers communicating with the council by email.
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Eptica worked together with Brent Council to implement Eptica Email Management. As a result, agents have found Eptica Email Management easy to use, with training a faster and simpler process than before.
December 13, 2006 5:00 AM
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