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Brent Council’s call centre receives seven to eight thousand customer enquiries each month covering areas such as: Revenue and Benefits, Street Care and Environmental Health. Approximately 10% of all enquiries are generated by email. Brent Council has five teams of agents dealing with customer enquiries; one being dedicated to responding to all inbound email enquiries. This team was created to serve the increasing number of customers communicating with the council by email.Please Login (add)
Eptica worked together with Brent Council to implement Eptica Email Management. As a result, agents have found Eptica Email Management easy to use, with training a faster and simpler process than before. December 13, 2006 5:00 AM