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Bright Pattern Inc - Company Profile   (About Company Profile Pages)

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Overview

Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service.

Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket.

Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.


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Konstantin Kishinsky Bright Pattern Inc(Verified Admin)
Nicholas Deininger Bright Pattern Inc(Verified Admin)
Shelby Faris Bright pattern
Shelby Bozekowski Bright Pattern
About this Award program

Industry Champion

Best Omnichannel out there!
February 15, 2017 7:33 PM
Because Bright Pattern is the greatest company on the face of the earth.
February 1, 2017 8:09 PM
Bright Pattern is awesome and I truly think it has the most innovative feature set in the industry!
February 1, 2017 8:01 PM

Industry Champion Comments

Latest Voter Comments - why they want this company to win!
Best Omnichannel out there!
February 15, 2017 7:33 PM
Because Bright Pattern is the greatest company on the face of the earth.
February 1, 2017 8:09 PM
Bright Pattern is awesome and I truly think it has the most innovative feature set in the industry!
February 1, 2017 8:01 PM
Bright Pattern is the premier provider of blended omnichannel contact center solutions. Our solution...
February 1, 2017 7:23 PM
We're great!
October 21, 2016 2:07 AM
Best technology in the industry
October 20, 2016 5:25 PM
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Company News

Bright Pattern partners with Zappix to deliver modern on-demand customer service and omnichannel contact center capabilities
July 26, 2019 2:07 AM
 881 
Out of over 100 products evaluated by Gartner, Bright Pattern Contact Center scored above legacy vendors including Genesys PureCloud, NICE inContact CXone, Five9, Aspect, and RingCentral in annual FrontRunners Call Center Quadrant
July 19, 2019 4:14 PM
 896 
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Articles

This year Customer Contact Week celebrated 20 years of unforgettable conferences that bring together the world’s leaders in customer experience.
July 29, 2019 5:00 AM
 1602 
Even though “omnichannel” is still an industry buzzword and there has been a dramatic shift to new channels, fewer than 20% of companies offer a seamless, continuous conversation across channels.
July 26, 2019 5:00 AM
 1815 
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We get it: Your contact center is struggling right now. Your agents can barely handle phone calls du...
June 15, 2016 5:00 AM

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