Bright Pattern Inc - Company Profile   (About Company Profile Pages)

Overview

Request Admin Access to this Page
Bright Pattern Inc
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service.

Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket.

Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
         
[Vendors: Add a weblink for sales leads]

Company Members

Become a Member
Shelby Faris Bright pattern
Darren Prine Bright Pattern
Nicholas Deininger Bright Pattern
Konstantin Kishinsky Bright Pattern Inc

Industry Champion Comments

Latest Voter Comments - why they want this company to win!
Best Omnichannel out there!
February 15, 2017 7:33 PM
Because Bright Pattern is the greatest company on the face of the earth.
February 1, 2017 8:09 PM
Bright Pattern is awesome and I truly think it has the most innovative feature set in the industry!
February 1, 2017 8:01 PM

Company News

Read More | Post News
Bright Pattern Named Call Center Category Leader
Bright Pattern, a provider of omnichannel cloud contact center technology, announces their placement as a leader in the 2017 Q3 GetApp Call Center Category
August 19, 2017 6:32 PM
 44 
Share
Bright Pattern Offers Contact Centers Real-Time Caller Data from The Data Group
Bright Pattern partners with The Data Group to provide customers with real-time data solutions within the Bright Pattern platform, allowing businesses to access The Data Group database of caller profiles for business optimization

July 10, 2017 2:23 PM
 85 
Share

Wall Posts

Carla Evans
Working with the experts at Bright Pattern
June 11, 2014 6:37 PM

Blogs

Access All-Industry Social Posts!
Bright Pattern Inc - Multichannel Contact Center Service: Keep it Simple!
We get it: Your contact center is struggling right now. Your agents can barely handle phone calls du...
June 15, 2016 5:00 AM

Latest Tweets

Game of Thrones in the Customer Service Space: Will ServiceNow Win the Crown? http://bit.ly/2wdTWwp by @BrightPatternUS
August 18, 2017 5:04 PM
Reply.ai is Rated Top Chatbot Provider for Enterprise Customer Service by Forrester Research http://bit.ly/2id1A49
August 18, 2017 2:14 PM
@BrightPatternUS Named Call Center Category Leader for 2017 Q3 by Gartner’s Recent Acquisition, GetApp http://bit.ly/2x7Y79F
August 17, 2017 7:02 PM
Gartner Cloud Contact Center and Frontrunners Reports - Siblings or Rivals? http://bit.ly/2fFcLBv by @BrightPatternUS
August 14, 2017 7:07 PM
Contact Center Industry Leaders’ Impression of Amazon Connect http://bit.ly/2fFcxKF by @BrightPatternUS
August 14, 2017 5:06 PM

Audio Podcasts

Latest Podcasts

from ContactCenterWorld.Com