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Bright Pattern Inc
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service.

Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket.

Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
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Company Members

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Shelby Faris Bright pattern
Shelby Bozekowski Bright Pattern
Nicholas Deininger Bright Pattern
Konstantin Kishinsky Bright Pattern Inc

Industry Champion Comments

Best Omnichannel out there!
February 15, 2017 7:33 PM
Because Bright Pattern is the greatest company on the face of the earth.
February 1, 2017 8:09 PM
Bright Pattern is awesome and I truly think it has the most innovative feature set in the industry!
February 1, 2017 8:01 PM

Company News

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Bright Pattern Partners with Zappix to Improve Contact Center Customer Experience
Bright Pattern partners with Zappix to deliver modern on-demand customer service and omnichannel contact center capabilities
July 26, 2019 2:07 AM
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Articles

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What Was the Buzz at Customer Contact Week Vegas 2019?
This year Customer Contact Week celebrated 20 years of unforgettable conferences that bring together the world’s leaders in customer experience.
July 29, 2019 5:00 AM
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New CX Metrics for Today’s Digital World
Even though “omnichannel” is still an industry buzzword and there has been a dramatic shift to new channels, fewer than 20% of companies offer a seamless, continuous conversation across channels.
July 26, 2019 5:00 AM
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Blogs

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Bright Pattern Inc - Multichannel Contact Center Service: Keep it Simple!
We get it: Your contact center is struggling right now. Your agents can barely handle phone calls du...
June 15, 2016 5:00 AM

Latest Tweets

ROI is an important metric for every contact center. Check out our latest blog to see how Bright Pattern's ROI stacks up against other contact center software providers: http://bit.ly/352ZO92
November 14, 2019 6:04 PM
In the outbound call center, ROI and efficiency are king. But call center agents are often forgotten in the discussion. Read about the experiences of an outbound call center agent here: http://bit.ly/2Od0Mc0
November 13, 2019 7:07 PM
Bright Pattern is recognized for the highest ROI and fastest time to deploy among all CCaaS providers! Read our press release for more information: https://prn.to/2CS7teB
November 13, 2019 5:53 PM
Today is @SOCAP International's event at the @washingtonpost HQ with CX expert Jeff Toister! Join us for a day of interactive workshops and networking! For more info, click here: http://bit.ly/2X9BEH6
November 12, 2019 6:09 PM
Join @SOCAP at the @washingtonpost HQ for a book talk by CX expert Jeff Toister! Jeff Toister is the author of three customer service books and more than 140,000 people have taken one of his training programs online. For more information, click here: http://bit.ly/2CxdGw9
November 11, 2019 6:09 PM

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