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Bright Pattern Inc - Company Profile   (About Company Profile Pages)

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Overview

Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service.

Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket.

Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.

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Industry Champion Comments

Best Omnichannel out there!
February 15, 2017 7:33 PM
Because Bright Pattern is the greatest company on the face of the earth.
February 1, 2017 8:09 PM
Bright Pattern is awesome and I truly think it has the most innovative feature set in the industry!
February 1, 2017 8:01 PM
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Company News

Bright Pattern partners with Zappix to deliver modern on-demand customer service and omnichannel contact center capabilities
July 26, 2019 2:07 AM
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Out of over 100 products evaluated by Gartner, Bright Pattern Contact Center scored above legacy vendors including Genesys PureCloud, NICE inContact CXone, Five9, Aspect, and RingCentral in annual FrontRunners Call Center Quadrant
July 19, 2019 4:14 PM
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Articles

This year Customer Contact Week celebrated 20 years of unforgettable conferences that bring together the world’s leaders in customer experience.
July 29, 2019 5:00 AM
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Even though “omnichannel” is still an industry buzzword and there has been a dramatic shift to new channels, fewer than 20% of companies offer a seamless, continuous conversation across channels.
July 26, 2019 5:00 AM
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We get it: Your contact center is struggling right now. Your agents can barely handle phone calls du...
June 15, 2016 5:00 AM

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Want the full guide to deploying a remote workforce? Download the comprehensive guide to deploying a remote workforce, complete with tips to ensure a seamless and effortless transition to a virtual contact center: https://bit.ly/2Bmq5ps #COVID19 #WorkFromHome

June 1, 2020 7:02 PM
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A global remote workforce can guarantee 24/7 support worldwide and allow your contact center to employ talented staff from around the world. Check out Bright Pattern's latest blog on how to effectively manage a global team: https://bit.ly/2XoOF1z #CX #WorkFromHome
June 1, 2020 5:02 PM
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Learn how to achieve excellence in CX with AI and omnichannel quality management in the upcoming webinar between @FS_events and @BrightPatternUS . Check out Bright Pattern's latest blog for more info: https://bit.ly/36EQLgC #CX #AI
May 29, 2020 5:06 PM
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Deploying a virtual contact center can be easy and quick depending on the vendor and platform used. Check out Bright Pattern's latest blog for more info on how long it takes to set up a remote workforce: https://bit.ly/2THIN0P #CX #WorkFromHome
May 28, 2020 7:04 PM
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A virtual workforce allows you to employ a global workforce with talent from across the world. Managing a global team can be challenging. Get some tips on how to manage a global team in Bright Pattern's latest blog: https://bit.ly/2X93Iwg #CX #WorkFromHome
May 28, 2020 5:03 PM
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