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Bright Pattern Inc
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service.

Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket.

Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
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Company Members

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Shelby Faris Bright pattern
Darren Prine Bright Pattern
Shelby Faris Bright Pattern Inc
Nicholas Deininger Bright Pattern

Industry Champion Comments

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Best Omnichannel out there!
February 15, 2017 7:33 PM
Because Bright Pattern is the greatest company on the face of the earth.
February 1, 2017 8:09 PM
Bright Pattern is awesome and I truly think it has the most innovative feature set in the industry!
February 1, 2017 8:01 PM

Company News

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Bright Pattern Announces a Partner Program
Bright Pattern Partner Program provides an immediate path to revenue to value-added resellers (VARs) and solution provider...
November 20, 2018 2:55 AM
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Bright Pattern Announces NTT Communications Certification and APAC Expansion
Bright Pattern, a provider of omnichannel cloud contact center software, to partner with NTT Communications and to provide NTT Communications as a telecommunications provider in Japan
November 16, 2018 5:00 AM
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Articles

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Boost Customer Experience by Utilizing Service KPI Insights
A service is a specific reason for customers to initiate an interaction with a contact center, or, in the case of outbound dialing, for a contact center to initiate an interaction with a customer.
December 10, 2018 5:00 AM
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How Education Contact Centers Are Revolutionizing Student Communications
Education contact centers face a lot of challenges when it comes to communicating with students and prospective students. Their target market is constantly changing as younger students come in, demanding more innovative methods and emerging communica...
November 30, 2018 5:00 AM
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Blogs

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Bright Pattern Inc - Multichannel Contact Center Service: Keep it Simple!
We get it: Your contact center is struggling right now. Your agents can barely handle phone calls du...
June 15, 2016 5:00 AM

Latest Tweets

Customer Contact Central’s Top #Omnichannel Customer Experience Articles of 2018 http://bit.ly/2EfXvW3 @customercontactcentral
December 11, 2018 7:06 PM
Don’t Give up on Great Customer Support Just Because You Are Smaller Than the Competition http://bit.ly/2RLP9t3 #SMB #omnichannel #cloud software #cx
December 11, 2018 5:04 PM
Bright Pattern Ranks #1 Among Top Cloud Contact Center Vendors for Six http://bit.ly/2L9SS13 Gartner GetApp
December 10, 2018 7:03 PM
[Infographic] The Hottest Customer Experience Trend of 2018 http://bit.ly/2PwNllY #infographic #chat #ai #chatbot
December 10, 2018 5:04 PM
[Infographic] The Hottest Customer Experience Trend of 2018 http://bit.ly/2Sztx3j #infographic #chat #ai #chatbot
December 6, 2018 7:33 PM

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