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Business Systems UK Ltd - Company Profile   (About Company Profile Pages)

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Business Systems is the UK’s largest independent provider of call recording and workforce optimisation solutions to organisations with critical phone-based interactions including Financial Institutions, Public Organisations, Emergency Services and many in-house and outsourced customer service centres. Solutions range from basic call recording (on premise, hosted and mobile) through to quality monitoring, speech analytics and workforce management tools. The company ensures high quality and fit-for-purpose implementations with a range of value added services including project management, consultancy, integration, training, and technical support.
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Company Members

Stephen Thurston Business Systems UK Ltd
Will Davenport Business Systems
Vala Marcou Business Systems UK Ltd
Tracy McAvoy Business Systems UK
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Company News

Business Systems, a provider in voice recording and enterprise workforce optimisation solutions, has been named as a supplier for Lot 13 of the Crown Commercial Service’s (CCS) Network Services 2 framework
November 22, 2019 5:00 AM
Resilient plc and Business Systems (UK) Ltd announced a strategic partnership to address the growing market demand for call recording solutions enabling compliance to both MiFID II and GDPR.
October 5, 2017 3:49 PM
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This case study highlights how Hexagon Housing Association’s recent investment in call recording technology is helping them better meet service levels and the needs of their residents.
December 23, 2014 5:00 AM
Reinforcing their commitment to service and ensuring regulatory requirements are met, CE Electric have invested in a call recording and quality monitoring system from Business Systems which has been rolled out across their Call Centres, Customer Serv...
March 31, 2010 5:00 AM
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Isleworth, August 3, 2020 – Business Systems, a leader in voice recording and enterpris...

August 13, 2020 5:00 AM

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Free webinar - With the government announcing new measures, part of our webinar will be discussing preparing employees for a return to work. We're partnering with @inContact to discuss 'Navigating & Adapting your Contact Centre for the Future' #cctr

May 29, 2020 9:16 AM
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We're partnering with @inContact to deliver a webinar on Navigating & Adapting your Contact Centre for the Future. We will share expert advice & best practices to navigate and adapt for the future #cctr #contactcentre #remotework

May 27, 2020 11:15 AM
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Our Workforce & Process Optimisation team go the extra mile to support customers with wrap around services & support. If you're looking to improve productivity, #EmployeeEngagement & customer satisfaction have a chat with one of our team #cctr #wfm

May 22, 2020 12:25 PM
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Real-Time Adherence - A key ingredient to help you manage your workforce remotely. Read our blog to find out how you can keep your staff productive and efficient #wfm #scheduling #planning #contactcentre #cctr
May 19, 2020 3:18 PM
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We've teamed up with ContactBabel to bring together the Inner Circle Guide to Cloud-Based Contact Centre Solutions. It's a must read guide regardless of what stage you're at on your cloud journey #cctr #cloudcontactcentre #contactcentre #callcentre

May 18, 2020 6:00 PM
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