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Karl Bateson
Head of PR - North America
Julie-Anne Hazlett
Head of Communications and Quality
Rippeon Fong
Programs Specialist
Chai Domingo
Director, Contact Center

BYC Aqua Solutions - Company Profile   (About Company Profile Pages)

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BYC provides Outsourced Quality Assessment services to the call centre industry as well as license of our 'plug and play' QA and Coaching reporting tool
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Industry Champion Comments

Latest Voter Comments - why they want this company to win!
Service, efficiency and willingness to go the extra mile.
February 1, 2017 1:30 PM
I Believe byc is the best they deliver what they promise, they believe in quality and not quantity.
October 14, 2016 10:27 AM
A brilliant company and management with a progressive work ethic!!
October 13, 2016 11:35 PM
BYC Aqua solutions provide the best outsourced QA to varies call centres and the system that is bein...
October 13, 2016 4:18 PM
The work done by Jacky Naughton & her amazing team is worthy of "Industry Champion" winners! The tea...
October 13, 2016 4:00 PM
for recognition and business growth
October 13, 2016 3:57 PM
I believe we are the best at what we do
October 13, 2016 3:21 PM
BYC is a current supplier to Old Mutual. Doing a great job
October 13, 2016 2:35 PM
Impressed with the company values and work produced
October 13, 2016 2:15 PM
I'm supporting my company to win.
October 13, 2016 12:30 PM
Proud and support my company
October 13, 2016 12:24 PM
Voting for the company am working for to win.
October 13, 2016 12:12 PM
As I am proud of the Company I work for and feel that the company deserves more recognition for the ...
October 13, 2016 11:54 AM
I strongly believe what our company does is absolutely imperative in the call centre environment eng...
October 13, 2016 11:43 AM
I do feel that my company is the best at treating customers fairly and their employees as well. They...
October 13, 2016 11:40 AM
Proud to be working as a BYC employee
October 13, 2016 11:39 AM
byc is a great company and family to be part of.
October 13, 2016 11:37 AM
BYC is an awesome company to work for and is a leader in customer service assessing and evaluation.
October 13, 2016 11:37 AM
I believe we offer the best contact centre industry support in South Africa
October 13, 2016 11:33 AM
I believe BYC deserves the award as it offers quality service
October 13, 2016 11:31 AM
Because BYC specialises in quality and it is the best company to work for.
October 13, 2016 11:30 AM
BYC is offering top class quality service in the world.
October 13, 2016 11:29 AM
The company provide you with indept training that will allow to master your work in all type of work...
October 13, 2016 11:18 AM
October 13, 2016 11:15 AM
Proud of BYC - Worthy Winners
October 13, 2016 11:12 AM
My reason to vote for my company is that it is the best company to work for.
October 13, 2016 11:05 AM
BYC is the best quality company in the industry and it offers top of the class services.
October 13, 2016 11:04 AM
BYC deserves the award.
October 13, 2016 11:03 AM
Strive for perfection
October 13, 2016 11:02 AM
I believe BYC has been at the forefront of developing their staff and adapting the business to ensur...
October 13, 2016 10:53 AM
BYC provides Outsourced Quality Assessment services to the call centre industry as well as license o...
October 13, 2016 10:50 AM
BYC is dedicated 100% to the fulfilment of quality standards and needs. Having worked for other com...
October 13, 2016 10:19 AM
BYC is our partner. They manage the quality assurance process of our call center. Their work is high...
September 1, 2016 8:59 AM
BYC Aqua Solution has been providing an outstanding service to Virgin Mobile for the last 3 years. T...
August 30, 2016 2:22 PM
The BYC team are very deserving of the nomination. They are the most customer driven and agile team ...
August 29, 2016 8:12 AM
There services are excellent.
August 26, 2016 10:14 AM
I have had the opportunity to work with BYC for around 3 years now, and have found them to be profes...
August 25, 2016 1:53 PM
BYC are the most incredible professionals who have been key in helping us shape and develop our QA p...
August 25, 2016 1:22 PM
To give recognition where recognition is deserved
August 25, 2016 12:30 PM
BYC have helped us improve our collection levels and consequently our revenue. We have also been ap...
August 25, 2016 12:28 PM
BYC has been a service provider to our business for a number of years. We have chosen BYC as a partn...
August 25, 2016 12:18 PM
BYC is a great organization to work with, they are efficient, professional and respect their clients...
August 25, 2016 12:01 PM
I feel tney deserve to win the award due to the bespoke service they provide.
August 25, 2016 11:23 AM
Exceptional Service Team who helped me start up and continuously improve on Service Levels within my...
August 25, 2016 10:59 AM
I am using the BYC Aqua quality assurance tool and is a great help.
August 25, 2016 10:57 AM
Measurable ROI

August 25, 2016 10:52 AM
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Company News

A Swindon-based outsourcing adviser has acquired a South African quality assurance company.
February 22, 2020 3:00 AM
Read More


Sometimes, a simple word of advice is all it takes to improve customer service dramatically. We asked industry professionals for their top tips regarding personnel in relation to improving customer service, and we got many pearls of wisdom to share.
April 23, 2010 5:00 AM
We asked contact center professionals whether they could recall a really good customer experience they had recently - where they were literally wowed by the service they had received.
April 15, 2010 5:00 AM

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