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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
What do you see as the 3 key 'hot topics' in the industry today and what are you doing as a center to address these? Info-calibration - Openness - and Communication Measurements are hot. Mouth to mouth works relatively fine at the moment i.e. organi... June 1, 2016 5:00 AM